1. General Communications 2. Responding to Complaints FAQ
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Applicant Communications

2. Responding to Complaints

Verbal Complaints:

• If an applicant phones in a complaint, ascertain the reason for the complaint and, if possible, respond to the complaint using factual, job related information. If it is not possible for you to respond to the applicant’s satisfaction, you can give the applicant the option of calling the Employment Office or Equal Employment Opportunity/Affirmative Action Office with their complaint.

Written Complaints:

• You should always consult with the Employment Office prior to responding to any written complaint. If the complaint alleges discrimination contact the Equal Employment Opportunity/Affirmative Action Office.