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What Accommodations Are Made for Members Who
Do Not Speak English?
UBH actively recruits physicians and mental health
professionals who speak languages other than English.
Languages spoken include:
- Bulgarian
- Burmese
- Cambodian
- Chinese
- Dutch
- Farsi
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- Hebrew
- Italian
- Japanese
- Korean
- Portuguese
- Russian
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- Spanish
- Tagalog
- Vietnamese
- Yiddish
- Yoruba
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UBH has a
number of front-line clinical and customer service
employees who speak Spanish as a second language. In
addition, UBH has contracted with a translation service
that can be accessed at any time. The translation service
provides immediate interpreters for over 140 languages.
Interpreters are knowledgeable about the language in
question and the associated culture. When the UBH
clinical or member services staff receive a call from a
member who does not speak English, the UBH staff
member will access the AT&T translation line.
Generally within 2-3 minutes an interpreter will come
on line to assist the caller and the UBH staff member,
and the call will proceed.
Interpreters follow a code of conduct and all are bound to
the same requirements of confidentiality to which all
UBH staff adhere.
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