The UBH EAP phone line is open 24 hours a day, seven days a week. Simply call the EAP at their toll-free number, 1-866-808-6205. You will be connected immediately to an EAP Specialist, who is a master’slevel clinician experienced in helping people identify the nature of their concerns and in finding the right resources to address them. After a few quick questions, the EAP Specialist will refer you to a local resource or a provider who has experience dealing with your issue or problem. If you prefer, you may request a particular provider who is contracted with UBH. Your benefit covers three (3) visits per employee per problem per year, at no cost to you when a UBH EAP counselor refers you.

When you call UBH and receive a referral for counseling visits with a local provider, you will receive a “certification” number. It’s a good idea to jot down this number. It is suggested that you provide your therapist with this number because it helps her/him verify that you are a UBH participant and eligible for EAP visits with no copay.

You can register to use liveandworkwell.com using the access code UCSC.

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