The Health Care Facilitator Program empowers health plan members by providing the latest information on your health plan coverage and patient rights, including appeal processes.

The Health Care Facilitator Program enables members by providing:

• Information to help members understand their UC medical plan coverage.
• Education on the use of plan benefits and how they coordinate with Medicare (where applicable).

The Health Care Facilitator Program assists members by:

• Intervening to help resolve problems of coverage, access, and administration.
• Referring problems concerning contract interpretation and coverage disputes to the Office of the President as necessary.

Lastly, the Health Care Facilitator helps prepare for the future needs of members by collecting data that can be used by the Office of the President to improve medical plan coverage, processes, and communication.