If you need help resolving an issue with your health plan coverage, call the Health Care Facilitator Program for guidance, intervention and help with resolving the problem. Here are a few things you can do to resolve a simple problem:

• Contact your doctor’s office. Your most important relationship is the one you have with your doctor or other health professionals.
• If you are in an HMO, contact your medical group. Most medical groups have a patient assistance department that can help you find a doctor, work out billing problems, and/or obtain referrals.
• Call your medical plan. Your medical plan has a customer service representative who can explain the plan’s policies and procedures. [Contact Information]

Many problems can be resolved by taking these simple steps, but remember if you still need help, call the Health Care Facilitator program.

Frank Trueba
Health Care Facilitator
ftrueba@ucsc.edu
831-459-3573