Professional Development

Course Listings & Registration

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Course enrollments are handled by the UC Learning Center, please have your CruzID and Gold password to log in.  For fee based courses you will need to provide a Fund, Organization, and Account information upon enrollment. Workshops are for UCSC employees only.

To enroll in Training & Development Courses, click on the course titles:


Course Categories

Benefits Orientation & Workshops
Career Development
Communication
Diversity & Inclusion
Leadership, Management & Supervisory Development
Productivity, Effectiveness & University Budgeting
Technology
UC Compliance & Policy
Worklife & Wellness


Benefits Orientation & Workshops

  • Benefits Orientation Schedule
    Benefits Orientation for employees who are newly eligible for Full or Mid-Level benefits is held on a regular basis.

  • Retirement & Savings Workshops
    UC offers a range of retirement planning and financial education classes to help you make the most of the UC Retirement Savings Program.


Career Development

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Communication

  • Managing Difficult Customer Interactions: 1201 Shaffer Road, Training Room 161 -  Free
    February 19, 2015 3:00 am - 4:30 pm
    This presentation will increase our recognition and understanding of challenging behaviors and offer suggestions for addressing them.
    Participants will gain tools to:
    • Bring calm to both sides of the interaction • Quickly identify the solve-able problem • Enlist the customer’s cooperation in finding a solution • Maintain appropriate boundaries; protect against abuse Participants are invited to bring real examples of difficult customer interactions for use as case studies. Presenter: Nancy Heischman, Director of Conflict Resolution Services

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Diversity & Inclusion

  • Diversity & Inclusion Certificate Program
    The Office for Diversity, Equity, and Inclusion offers training that promotes career development, academic and staff employee retention, and provides diversity and compliance education. We seek to educate academic and staff employees about best practices aimed at creating an environment that values diversity and inclusion, is free from bias, and in which all employees are able to succeed.

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Leadership, Management & Supervisory Development

  • Building Motivation and Morale: 1201 Shaffer Road, Training Room 161 -  Free
    February 5, 2015 1:00 pm - 2:30 pm
    “Motivation and Morale” offers participants practical, timely tips that can contribute to employee motivation and increased productivity. Managers and supervisors will learn how communication and personal management styles can contribute to or detract from employee motivation and morale.
    Program Highlights:
    • Learn ways to minimize workplace negativity
    • Understand what motivates people
    • Discover how management style can make a difference
    • Practice problem-solving skills
    Intended for: Managers and Supervisors
    Facilitator: Colin McKechnie

  • Management Development - Manager Redefined: 1201 Shaffer Rd, Room 161 -  $25 per segment
    February 11 & 18, 2015 2:00 pm - 5:00 pm
    The Management Development Program was created by UCOP to enhance and strengthen UC manager capabilities to accomplish the UC mission. It consists of 3 modules of content: Manager Redefined, Employee Engagement and Change and Influence. UCSC is offering the first two modules, and the third is about to be released by UCOP. "Manager Redefined" The first of three modules offered in the program is divided into two 3-hour segments. The learning objectives include:
    • Manager behaviors - identifying effective competence behaviors in ourselves and others
    • Authenticity and trust - identify and develop a plan to use specific behaviors, using fairness as a link to establishing authenticity and trust
    • Executing tasks through others - by recognizing major influences on behavior the manager can use three dispositions to help identify their team members traits which will help customize individual goal-setting and assessment, leading to better coaching and engagement
    • Developing and engaging people - by becoming aware of a “learning constellation” of modeling, informing, mentoring, teaching and coaching the manager practices a simple coaching situation that leads to greater team member engagement
    NOTE: This program is designed for middle- to upper-level managers.
    Facilitators: Bill Parro and Frank Widman

  • Management Development - The Engagement Equation: 1201 Shaffer Rd, Room 161 -  $33
    February 25, 2015 2:00 pm - 5:00 pm
    This second of three modules is a three-hour class that is designed to:
    • Articulate the definition and drivers of engagement
    • Establish trust, unleash potential and build confidence in others
    • Create an environment that fuels engagement every day
    • Engage with team to better understand their drivers, contributions, satisfaction and challenges
    • Conduct a follow-up team meeting to produce positive team action
    NOTE: This program is designed for middle- to upper-level managers.
    It is recommended, but not necessary, to take all three classes in the series.
    Facilitators: Bill Parro and Frank Widman

  • Conflict Management Skills for Supervisors: 1201 Shaffer Road, Training Room 161 -  Free
    April 2, 2015 3:00 pm - 4:30 pm
    At some point in your work as a supervisor, you will be asked to help resolve a conflict between two supervisees. When an employee comes to ask for your support, how do you respond? This workshop will prepare you to side-step common mistakes and avoid getting in over your head. It offers practical strategies for intervening early, assessing the situation, and coaching employees to take constructive action. This session is intended for managers and supervisors. Participants should not attend this workshop with their direct reports. Presenter: Nancy Heischman, Director of Conflict Resolution Services

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Productivity, Effectiveness & Budgeting

  • Taking Charge of Your Time: 1201 Shaffer Road, Training Room 161 -  Free
    January 27, 2015 3:00 pm - 4:00 pm
    Time may be our most valuable resource, but it often is given away thoughtlessly, unconsciously or reactively. This seminar focuses on the development of a conscious appreciation of time as a precious asset. Participants are introduced to decision-making and time-allocation techniques.
    Program highlights:
    • Gain a personalized understanding of time management principles
    • Increase our ability to use time to our best advantage
    • Gain an awareness of how our values should help us set goals and prioritize activities
    • Identify and address time wasters
    Presenter: Colin McKechnie

Technology

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UC Compliance & Policy

  • Fair Hiring: Best Practices in Staff Recruiting: Free
    Email Lori Castro, lhcastro@ucsc.edu for information on instructor-led workshops.
    Attracting and hiring the most qualified candidates to fill staff positions are essential to achieving our mission at UC Santa Cruz. Fair Hiring: Best Practices in Staff Recruiting is one of several UC Santa Cruz mandatory trainings. In this training, you will learn campus best practices to ensure fairness and excellence in all stages of the recruitment process.

  • Greenwashing (Online): Free
    Don't get taken in by deceptive marketing. Learn to buy green for UCSC.

  • Preventing Workplace Violence
    The intent of this handbook is to establish a Zero Tolerance Standard with respect to acts of intimidation, threats of violence, or acts of violence relating to the workplace (violence which stems from an employment relationship) at the University of California, Santa Cruz. It is intended as a guide for employees, supervisors, and managers and has been prepared to aid in the recognition and response to employee workplace violence. A safe and secure workplace is essential to carrying out the mission of the University; the campus and its employees are committed to working together to create and maintain a workplace that is as free as possible from forms of harassing and threatening behaviors.

  • Safety Training
    EH&S provides training to UCSC staff, faculty, and students in a variety of environmental, health, and safety topic areas. Some courses are held on a regular, rotating basis, and can be found on the schedule maintained as part of the BAS Events Manager online registration system. Some are seasonal, depending on specialized needs or are presented as part of an ongoing series.

  • UC Compliance Trainings
    The Regental Office of Ethics, Compliance and Audit Services (ECAS) has developed mandatory compliance training that reinforces the University of California Statement of Ethical Values and Standards of Ethical Conduct

  • UC Ready Training & Information Sessions
    Business Continuity Planning helps an organization respond to the impact of an emergency event or unplanned interruption to normal operations, and be able to continue to provide a minimum acceptable level of service during and in the immediate aftermath of such an event.

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Worklife & Wellness

  • Building Resiliency: 1201 Shaffer Road, Training Room 161 -  Free
    February 24, 2015 1:00 pm - 2:30 pm
    “Building Resiliency” explores the personal characteristics associated with being able to positively cope with unexpected challenges. The concept of stress hardiness is defined and discussed.
    Program highlights:
    • Define resiliency
    • Explore the relationship between resiliency, stress and overall health
    • Discover how to become more stress hardy
    Presenter: Colin McKechnie
  • Emotional Intelligence Series - Introduction to Emotional Intelligence: 1201 Shaffer Road, Training Room 161 -  Free
    March 4, 2015 2:00 pm - 4:00 pm
    This 2-hour introductory class is the first in a series of 5 classes designed to present the concepts of emotional intelligence as explained by Daniel Goleman, psychologist, researcher and author. This class will introduce the concept of emotional intelligence, explore how the brain works in relation to emotions, consider how negative emotions hijack rational thought, look at the low road and high road pathways of the brain in relation to thought and emotion, and we'll learn that self-coaching could be an effective way to create new brain pathways. This class kicks off the remaining four classes that will approach the Goleman model of emotional intelligence:
    • Self-Awareness
    • Self-Management
    • Social-Awareness
    • Relationship-Management
    Presenter: Frank Widman
  • Emotional Intelligence Series - Self-Awareness: 1201 Shaffer Road, Training Room 161 -  Free
    March 11, 2015 2:00 pm - 4:00 pm
    We know we have emotions, but we sometimes aren't aware of them until it is too late. This 90-minute class explores the first facet of Daniel Goleman's 4 categories of Emotional Intelligence: Self-awareness. Viktor Frankl posits that between stimulus and response is a space, and in this space is the power to monitor and make an appropriate response. This class discusses how we can become more conscious of our response mechanisms. The brain is capable of rewiring itself throughout our lives, and this class will offer what are called low-road and high-road techniques of building our neural circuitry that will serve to help us thrive in the workplace. There will be 30 minutes for questions and discussion at the end of class. This is one of four classes that approach the Goleman model of emotional intelligence:
    • Self-Awareness
    • Self-Management 
    • Social-Awareness 
    • Relationship-Management
    It is recommended but not necessary to take all five classes in the series. 
    Presenter: Frank Widman
  • Emotional Intelligence Series - Self-Management: 1201 Shaffer Road, Training Room 161 -  Free
    March 18, 2015 2:00 pm - 4:00 pm
    Managing emotions includes staying open to feelings and responses, learning from them, and using the information to modify reactions, make decisions and choose appropriate behaviors. This 90-minute class explores how we process emotions, how we can cope with negative emotions, learning to attune ourselves to positive emotions, and how we can transform unhelpful emotions into more positive actions. You will learn a quick technique called emotional CPR to help us thrive in the workplace. This class is part of Daniel Goleman’s 4-part principles of Emotional Intelligence. There will be 30 minutes at the end of class for questions and discussion. This is one of four classes that approach the Goleman model of emotional intelligence:
    • Self-Awareness
    • Self-Management 
    • Social-Awareness 
    • Relationship-Management
    It is recommended but not necessary to take all five classes in the series. 
    Presenter: Frank Widman
  • Emotional Intelligence Series - Social-Awareness: 1201 Shaffer Road, Training Room 161 -  Free
    March 25, 2015 2:00 pm - 4:00 pm
    This class explores the third part of Daniel Goleman’s 4 Principles of Emotional Intelligence: Social-Awareness. We know we have emotions and we recognize and try to monitor them. This class deals with understanding of what is going on with other’s behaviors, thoughts, emotions and perceptions. Empathy is the ability to stand in another's shoes, to be able to nurture and grow positive relationships. This class looks at competencies of social awareness, how to monitor what is going on with others, the recognition that emotions are contagious, the ability to identify verbal and non-verbal triggers, and how we can listen more deeply. There will be 30 minutes at the end of class for questions and discussion. This is one of four classes that approach the Goleman model of emotional intelligence:
    • Self-Awareness
    • Self-Management 
    • Social-Awareness 
    • Relationship-Management
    It is recommended but not necessary to take all five classes in the series. 
    Presenter: Frank Widman
  • Emotional Intelligence Series - Relationship-Management: 1201 Shaffer Road, Training Room 161 -  Free
    April 1, 2015 2:00 pm - 4:00 pm
    The last of the series of classes on Emotional Intelligence explores Daniel Goleman’s 4th Principle: Relationship Management. This 90-minute class delves into the skills of understanding emotions, thoughts and behaviors of others that lead to effective interpersonal communication for everyone involved. Building these skills leads to influencing others, handling conflict effectively, and becoming a leader that embraces the Principles of Community here at UCSC. The class explores the competencies and benefits of relationship management such as building connection, relating authentically, and creating a positive work environment. There will be 30 minutes at the end of class for questions and discussion This is one of four classes that approach the Goleman model of emotional intelligence:
    • Self-Awareness
    • Self-Management 
    • Social-Awareness 
    • Relationship-Management
    It is recommended but not necessary to take all five classes in the series. 
    Presenter: Frank Widman
  • UCSC Wellness Workshops
    UCSC Wellness encourages and supports a healthy and thriving campus community.  We help you attain your highest level of well-being through wellness and health outreach, programs, classes, and education.  

  • UC Living Well
    Welcome to UC Living Well a holistic portal providing faculty, staff and retirees with physical, emotional, and financial resources to promote a healthy culture at the University of California.



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