Professional Development

Course Listings & Registration

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Course enrollments are handled by the UC Learning Center, please have your CruzID and Gold password to log in.  For fee based courses you will need to provide a Fund, Organization, and Account information upon enrollment. Workshops are for UCSC employees only.

To enroll in Training & Development Courses, click on the course titles:


Course Categories

Benefits Orientation & Workshops
Career Development
Communication
Diversity & Inclusion
Leadership, Management & Supervisory Development
Productivity, Effectiveness & University Budgeting
Technology
UC Compliance & Policy
Worklife & Wellness


Benefits Orientation & Workshops

  • Benefits Orientation Schedule
    Benefits Orientation for employees who are newly eligible for Full or Mid-Level benefits is held on a regular basis.

  • Retirement & Savings Workshops
    UC offers a range of retirement planning and financial education classes to help you make the most of the UC Retirement Savings Program.


Career Development

  • Improving Processes: 1201 Shaffer Road, Training Room 161 -  Free
    April 21, 2015 1:00 pm - 3:00 pm
    If you’re on a quest to deliver the best product you can as efficiently as possible, this presentation is for you. This program addresses the foundation of process improvement, approaches, tools and practice opportunities.
    Program highlights:
    • Identify the components of a process
    • Differentiate between core and support processes
    • Determine the criteria for launching process improvement projects
    • Recognize key process improvement principles
    • Apply a variety of useful process improvement tools
    Presenter: Colin McKechnie
  • What is Your Conflict Management Style?: 1201 Shaffer Road, Training Room 161 -  Free
    June 4, 2015 3:00 pm - 4:30 pm
    Ideally, when faced with conflict, we are all able to adapt our response to fit the circumstances. In reality, many of us have a habitual, “one size fits all” response, based on personal history and temperament. Using the Thomas-Kilmann Conflict Mode Instrument, this workshop will help participants identify their own conflict management preferences relative to five universal styles. We will also explore the stages of conflict (including recognizing early signs), and appropriate and inappropriate applications of each conflict management style.
    Presenter: Nancy Heischman, Director of Conflict Resolution Services
  • Find What Works; Build From There: 1201 Shaffer Road, Training Room 161 -  Free
    July 1, 2015 10:00 am - 12:00 pm
    This program combines pieces from four of our current offerings: healthy workplace, dealing with negativity in the workplace, improving communication skills, and respect and positive interaction in the workplace. It’s designed to help employees feel empowered to deal with issues they may have little — or no — control over, and enhance co-worker relationships.
    Program highlights:
    • Explore the impact of negativity
    • Determine methods for overcoming negativity
    • Identify components of workplace health
    • Develop a plan for improving workplace health
    • Examine behaviors that demonstrate respect
    • Practice assertive communication behaviors
    • Apply positive communication and conflict resolution skills
  • Respect and Positive Interaction in the Workplace: 1201 Shaffer Road, Training Room 161 -  Free
    July 28, 2015 1:00 pm - 3:00 pm
    Co-workers who demonstrate integrity and respect in their interactions help cultivate a positive and successful working environment that enhances the bottom line. So, why isn’t every workplace a model of human harmony? It’s for the same reasons our personal lives don’t reflect continuous harmony. This program will introduce communication skills and other behaviors that promote respectful, open ways of relating, settling differences and working effectively as a team.
    Program highlights:
    • Identify the advantages of respectful, positive workplace interaction
    • Identify inappropriate and/or abusive communication styles and behaviors
    • Learn and practice respectful communication techniques and nonverbal behaviors
    • Receive an introduction to conflict negotiation strategies

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Communication

  • Coaching Techniques: 1201 Shaffer Road, Training Room 161 -  free
    April 7, 2015 1:00 pm - 4:00 pm
    Learning about coaching and development helps managers and supervisors acknowledge and apply appropriate techniques in their communications with employees. Participants will be able to successfully identify and address coaching situations, maintain workplace relationships with subordinate staff, develop employees, and improve productivity and trust. Program highlights:
    • Identify the value of coaching and development
    • Apply basic coaching competencies
    • Recognize when to coach
    This session is intended for managers & supervisors, participants should not attend this workshop with their direct reports.
    Facilitator: Colin McKechnie

  • Writing for the Workplace: 1201 Shaffer Road, Training Room 161 -  $33
    April 14, 2015 1:00 pm - 5:00 pm
    This workshop explains how business writers create successful materials and provides a process for planning and writing documents that get results. It includes tools and techniques from a variety of writing disciplines to help business writers create documents that are read and acted upon. Participants gain skills to:
    • Determine content before writing
    • Focus on reader benefits
    • Write more easily and confidently
    • Apply journalistic solutions to business writing problems
    • Revise for clarity and understanding
    • Identify and correct wordiness
    You are invited to bring work documents in progress to class, along with your laptops. Presenter: Patricia Haddock, Communication & Training Consultant

  • Emotional Intelligence Series - Introduction: 1201 Shaffer Road, Training Room 161 -  Free
    April 30, 2015 2:00 pm - 4:00 pm
    This 2-hour introductory class is the first in a series of 5 classes designed to present the concepts of emotional intelligence as explained by Daniel Goleman, psychologist, researcher and author. This class will introduce the concept of emotional intelligence, explore how the brain works in relation to emotions, consider how negative emotions hijack rational thought, look at the low road and high road pathways of the brain in relation to thought and emotion, and we'll learn that self-coaching could be an effective way to create new brain pathways. This class kicks off the remaining four classes that will approach the Goleman model of emotional intelligence:
    • Self-Awareness
    • Self-Management
    • Social-Awareness
    • Relationship-Management
    It is recommended but not necessary to take all five classes in the series.
    Presenter: Frank Widman
  • Emotional Intelligence Series - Self-Awareness: 1201 Shaffer Road, Training Room 161 -  Free
    May 7, 2015 2:00 pm - 4:00 pm
    We know we have emotions, but we sometimes aren't aware of them until it is too late. This 90-minute class explores the first facet of Daniel Goleman's 4 categories of Emotional Intelligence: Self-awareness. Viktor Frankl posits that between stimulus and response is a space, and in this space is the power to monitor and make an appropriate response. This class discusses how we can become more conscious of our response mechanisms. The brain is capable of rewiring itself throughout our lives, and this class will offer what are called low-road and high-road techniques of building our neural circuitry that will serve to help us thrive in the workplace. There will be 30 minutes for questions and discussion at the end of class. This is one of four classes that approach the Goleman model of emotional intelligence:
    • Self-Awareness
    • Self-Management 
    • Social-Awareness 
    • Relationship-Management
    It is recommended but not necessary to take all five classes in the series. 
    Presenter: Frank Widman
  • Emotional Intelligence Series - Self-Management: 1201 Shaffer Road, Training Room 161 -  Free
    May 14, 2015 2:00 pm - 4:00 pm
    Managing emotions includes staying open to feelings and responses, learning from them, and using the information to modify reactions, make decisions and choose appropriate behaviors. This 90-minute class explores how we process emotions, how we can cope with negative emotions, learning to attune ourselves to positive emotions, and how we can transform unhelpful emotions into more positive actions. You will learn a quick technique called emotional CPR to help us thrive in the workplace. There will be 30 minutes at the end of class for questions and discussion. This is one of four classes that approach the Goleman model of emotional intelligence:
    • Self-Awareness
    • Self-Management 
    • Social-Awareness 
    • Relationship-Management
    It is recommended but not necessary to take all five classes in the series. 
    Presenter: Frank Widman
  • What is Your Conflict Management Style?: 1201 Shaffer Road, Training Room 161 -  Free
    June 4, 2015 3:00 pm - 4:30 pm
    Ideally, when faced with conflict, we are all able to adapt our response to fit the circumstances. In reality, many of us have a habitual, “one size fits all” response, based on personal history and temperament. Using the Thomas-Kilmann Conflict Mode Instrument, this workshop will help participants identify their own conflict management preferences relative to five universal styles. We will also explore the stages of conflict (including recognizing early signs), and appropriate and inappropriate applications of each conflict management style.
    Presenter: Nancy Heischman, Director of Conflict Resolution Services
  • Find What Works; Build From There: 1201 Shaffer Road, Training Room 161 -  Free
    July 1, 2015 10:00 am - 12:00 pm
    This program combines pieces from four of our current offerings: healthy workplace, dealing with negativity in the workplace, improving communication skills, and respect and positive interaction in the workplace. It’s designed to help employees feel empowered to deal with issues they may have little — or no — control over, and enhance co-worker relationships.
    Program highlights:
    • Explore the impact of negativity
    • Determine methods for overcoming negativity
    • Identify components of workplace health
    • Develop a plan for improving workplace health
    • Examine behaviors that demonstrate respect
    • Practice assertive communication behaviors
    • Apply positive communication and conflict resolution skills
  • Respect and Positive Interaction in the Workplace: 1201 Shaffer Road, Training Room 161 -  Free
    July 28, 2015 1:00 pm - 3:00 pm
    Co-workers who demonstrate integrity and respect in their interactions help cultivate a positive and successful working environment that enhances the bottom line. So, why isn’t every workplace a model of human harmony? It’s for the same reasons our personal lives don’t reflect continuous harmony. This program will introduce communication skills and other behaviors that promote respectful, open ways of relating, settling differences and working effectively as a team.
    Program highlights:
    • Identify the advantages of respectful, positive workplace interaction
    • Identify inappropriate and/or abusive communication styles and behaviors
    • Learn and practice respectful communication techniques and nonverbal behaviors
    • Receive an introduction to conflict negotiation strategies

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Diversity & Inclusion

          • Diversity & Inclusion Certificate Program
            The Office for Diversity, Equity, and Inclusion offers training that promotes career development, academic and staff employee retention, and provides diversity and compliance education. We seek to educate academic and staff employees about best practices aimed at creating an environment that values diversity and inclusion, is free from bias, and in which all employees are able to succeed.

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Leadership, Management & Supervisory Development

          • Coaching Techniques: 1201 Shaffer Road, Training Room 161 -  free
            April 7, 2015 1:00 pm - 4:00 pm
            Learning about coaching and development helps managers and supervisors acknowledge and apply appropriate techniques in their communications with employees. Participants will be able to successfully identify and address coaching situations, maintain workplace relationships with subordinate staff, develop employees, and improve productivity and trust. Program highlights:
            • Identify the value of coaching and development
            • Apply basic coaching competencies
            • Recognize when to coach
            This session is intended for managers & supervisors, participants should not attend this workshop with their direct reports.
            Facilitator: Colin McKechnie

          • Management Development Program- Manager Redefined: 1201 Shaffer Rd, Room 161 -  $25 per segment
            TBD
            The Management Development Program was created by UCOP to enhance and strengthen UC manager capabilities to accomplish the UC mission.
            This program was developed specifically for middle-level managers. "Manager Redefined" Is the first module offered in the program, and is divided into two 3-hour segments. The learning objectives include:
            • Manager behaviors - identifying effective competence behaviors in ourselves and others
            • Authenticity and trust - identify and develop a plan to use specific behaviors that lead to greater authenticity and trust, using fairness as a link to establishing authenticity and trust in a manager-employee relationship
            • Executing tasks through others - by recognizing major influences on behavior the manager can use three dispositions to help identify their team members' traits which will help customize individual goal-setting and assessment, leading to better coaching and engagement
            • Developing and engaging people - by becoming aware of a “learning constellation” of modeling, informing, mentoring, teaching and coaching the manager practices a simple coaching situation that leads to greater team member engagement
            NOTE: This program is designed for middle- to upper-level managers.
            It is recommended, but not necessary, to take all classes in the series.
            Facilitators: Bill Parro and Frank Widman

          • Management Development Program- The Engagement Equation: 1201 Shaffer Rd, Room 161 -  $33
            TBD
            The Management Development Program was created by UCOP to enhance and strengthen UC manager capabilities to accomplish the UC Mission. This program was developed specifically for middle-level managers.
            "The engagement Equation" is the second module offered in the program.
            The learning objectives include:
            • Articulate the definition and drivers of engagement
            • Establish trust, unleash potential and build confidence in others
            • Create an environment that fuels engagement every day
            • Engage with team to better understand their drivers, contributions, satisfaction and challenges
            • Conduct a follow-up team meeting to produce positive team action
            NOTE: This program is designed for middle- to upper-level managers.
            It is recommended, but not necessary, to take all three classes in the series.
            Facilitators: Bill Parro and Frank Widman

          • Emotional Intelligence Series - Introduction: 1201 Shaffer Road, Training Room 161 -  Free
            April 30, 2015 2:00 pm - 4:00 pm
            This 2-hour introductory class is the first in a series of 5 classes designed to present the concepts of emotional intelligence as explained by Daniel Goleman, psychologist, researcher and author. This class will introduce the concept of emotional intelligence, explore how the brain works in relation to emotions, consider how negative emotions hijack rational thought, look at the low road and high road pathways of the brain in relation to thought and emotion, and we'll learn that self-coaching could be an effective way to create new brain pathways. This class kicks off the remaining four classes that will approach the Goleman model of emotional intelligence:
            • Self-Awareness
            • Self-Management
            • Social-Awareness
            • Relationship-Management
            It is recommended but not necessary to take all five classes in the series.
            Presenter: Frank Widman
          • Emotional Intelligence Series - Self-Awareness: 1201 Shaffer Road, Training Room 161 -  Free
            May 7, 2015 2:00 pm - 4:00 pm
            We know we have emotions, but we sometimes aren't aware of them until it is too late. This 90-minute class explores the first facet of Daniel Goleman's 4 categories of Emotional Intelligence: Self-awareness. Viktor Frankl posits that between stimulus and response is a space, and in this space is the power to monitor and make an appropriate response. This class discusses how we can become more conscious of our response mechanisms. The brain is capable of rewiring itself throughout our lives, and this class will offer what are called low-road and high-road techniques of building our neural circuitry that will serve to help us thrive in the workplace. There will be 30 minutes for questions and discussion at the end of class. This is one of four classes that approach the Goleman model of emotional intelligence:
            • Self-Awareness
            • Self-Management 
            • Social-Awareness 
            • Relationship-Management
            It is recommended but not necessary to take all five classes in the series. 
            Presenter: Frank Widman
          • Emotional Intelligence Series - Self-Management: 1201 Shaffer Road, Training Room 161 -  Free
            May 14, 2015 2:00 pm - 4:00 pm
            Managing emotions includes staying open to feelings and responses, learning from them, and using the information to modify reactions, make decisions and choose appropriate behaviors. This 90-minute class explores how we process emotions, how we can cope with negative emotions, learning to attune ourselves to positive emotions, and how we can transform unhelpful emotions into more positive actions. You will learn a quick technique called emotional CPR to help us thrive in the workplace. There will be 30 minutes at the end of class for questions and discussion. This is one of four classes that approach the Goleman model of emotional intelligence:
            • Self-Awareness
            • Self-Management 
            • Social-Awareness 
            • Relationship-Management
            It is recommended but not necessary to take all five classes in the series. 
            Presenter: Frank Widman
            • Mental & Behavioral Health - Manager’s First-Aid Guide: 1201 Shaffer Rd, Room 161 -  free
              May 5, 2015 2:00 pm - 4:00 pm
              Managers observe sometimes confusing and/or troublesome employee behaviors on a daily basis. This program offers workplace support and solid suggestions for dealing with employees exhibiting symptoms of depression, anxiety, techno-stress, addiction and potentially violent behavior. Dealing with potential problems early on contributes to their successful resolution.
              Program Highlights:
              • Define your role as manager
              • Identify potential problems and accompanying symptoms
              • Learn how to recognize and deal with potentially problematic workplace behaviors
              • Become familiar with how and where to get help for employees

            • Conflict Management Skills for Supervisors: 1201 Shaffer Road, Training Room 161 -  Free
              April 2, 2015 3:00 pm - 4:30 pm
              At some point in your work as a supervisor, you will be asked to help resolve a conflict between two supervisees. When an employee comes to ask for your support, how do you respond? This workshop will prepare you to side-step common mistakes and avoid getting in over your head. It offers practical strategies for intervening early, assessing the situation, and coaching employees to take constructive action. This session is intended for managers and supervisors. Participants should not attend this workshop with their direct reports. Presenter: Nancy Heischman, Director of Conflict Resolution Services

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Productivity, Effectiveness & Budgeting

            • Improving Processes: 1201 Shaffer Road, Training Room 161 -  Free
              April 21, 2015 1:00 pm - 3:00 pm
              If you’re on a quest to deliver the best product you can as efficiently as possible, this presentation is for you. This program addresses the foundation of process improvement, approaches, tools and practice opportunities.
              Program highlights:
              • Identify the components of a process
              • Differentiate between core and support processes
              • Determine the criteria for launching process improvement projects
              • Recognize key process improvement principles
              • Apply a variety of useful process improvement tools
              Presenter: Colin McKechnie

Technology

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UC Compliance & Policy

            • Fair Hiring: Best Practices in Staff Recruiting: Free
              Email Lori Castro, lhcastro@ucsc.edu for information on instructor-led workshops.
              Attracting and hiring the most qualified candidates to fill staff positions are essential to achieving our mission at UC Santa Cruz. Fair Hiring: Best Practices in Staff Recruiting is one of several UC Santa Cruz mandatory trainings. In this training, you will learn campus best practices to ensure fairness and excellence in all stages of the recruitment process.

            • Greenwashing (Online): Free
              Don't get taken in by deceptive marketing. Learn to buy green for UCSC.

            • Preventing Workplace Violence
              The intent of this handbook is to establish a Zero Tolerance Standard with respect to acts of intimidation, threats of violence, or acts of violence relating to the workplace (violence which stems from an employment relationship) at the University of California, Santa Cruz. It is intended as a guide for employees, supervisors, and managers and has been prepared to aid in the recognition and response to employee workplace violence. A safe and secure workplace is essential to carrying out the mission of the University; the campus and its employees are committed to working together to create and maintain a workplace that is as free as possible from forms of harassing and threatening behaviors.

            • Safety Training
              EH&S provides training to UCSC staff, faculty, and students in a variety of environmental, health, and safety topic areas. Some courses are held on a regular, rotating basis, and can be found on the schedule maintained as part of the BAS Events Manager online registration system. Some are seasonal, depending on specialized needs or are presented as part of an ongoing series.

            • UC Compliance Trainings
              The Regental Office of Ethics, Compliance and Audit Services (ECAS) has developed mandatory compliance training that reinforces the University of California Statement of Ethical Values and Standards of Ethical Conduct

            • UC Ready Training & Information Sessions
              Business Continuity Planning helps an organization respond to the impact of an emergency event or unplanned interruption to normal operations, and be able to continue to provide a minimum acceptable level of service during and in the immediate aftermath of such an event.

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Worklife & Wellness

            • Mental & Behavioral Health - Manager’s First-Aid Guide: 1201 Shaffer Rd, Room 161 -  free
              May 5, 2015 2:00 pm - 4:00 pm
              Managers observe sometimes confusing and/or troublesome employee behaviors on a daily basis. This program offers workplace support and solid suggestions for dealing with employees exhibiting symptoms of depression, anxiety, techno-stress, addiction and potentially violent behavior. Dealing with potential problems early on contributes to their successful resolution.
              Program Highlights:
              • Define your role as manager
              • Identify potential problems and accompanying symptoms
              • Learn how to recognize and deal with potentially problematic workplace behaviors
              • Become familiar with how and where to get help for employees

            • Emotional Intelligence Series - Introduction: 1201 Shaffer Road, Training Room 161 -  Free
              April 30, 2015 2:00 pm - 4:00 pm
              This 2-hour introductory class is the first in a series of 5 classes designed to present the concepts of emotional intelligence as explained by Daniel Goleman, psychologist, researcher and author. This class will introduce the concept of emotional intelligence, explore how the brain works in relation to emotions, consider how negative emotions hijack rational thought, look at the low road and high road pathways of the brain in relation to thought and emotion, and we'll learn that self-coaching could be an effective way to create new brain pathways. This class kicks off the remaining four classes that will approach the Goleman model of emotional intelligence:
              • Self-Awareness
              • Self-Management
              • Social-Awareness
              • Relationship-Management
              It is recommended but not necessary to take all five classes in the series.
              Presenter: Frank Widman
            • Emotional Intelligence Series - Self-Awareness: 1201 Shaffer Road, Training Room 161 -  Free
              May 7, 2015 2:00 pm - 4:00 pm
              We know we have emotions, but we sometimes aren't aware of them until it is too late. This 90-minute class explores the first facet of Daniel Goleman's 4 categories of Emotional Intelligence: Self-awareness. Viktor Frankl posits that between stimulus and response is a space, and in this space is the power to monitor and make an appropriate response. This class discusses how we can become more conscious of our response mechanisms. The brain is capable of rewiring itself throughout our lives, and this class will offer what are called low-road and high-road techniques of building our neural circuitry that will serve to help us thrive in the workplace. There will be 30 minutes for questions and discussion at the end of class. This is one of four classes that approach the Goleman model of emotional intelligence:
              • Self-Awareness
              • Self-Management 
              • Social-Awareness 
              • Relationship-Management
              It is recommended but not necessary to take all five classes in the series. 
              Presenter: Frank Widman
            • Emotional Intelligence Series - Self-Management: 1201 Shaffer Road, Training Room 161 -  Free
              May 14, 2015 2:00 pm - 4:00 pm
              Managing emotions includes staying open to feelings and responses, learning from them, and using the information to modify reactions, make decisions and choose appropriate behaviors. This 90-minute class explores how we process emotions, how we can cope with negative emotions, learning to attune ourselves to positive emotions, and how we can transform unhelpful emotions into more positive actions. You will learn a quick technique called emotional CPR to help us thrive in the workplace. There will be 30 minutes at the end of class for questions and discussion. This is one of four classes that approach the Goleman model of emotional intelligence:
              • Self-Awareness
              • Self-Management 
              • Social-Awareness 
              • Relationship-Management
              It is recommended but not necessary to take all five classes in the series. 
              Presenter: Frank Widman
            • Emotional Intelligence Series - Social-Awareness: 1201 Shaffer Road, Training Room 161 -  Free
              March 25, 2015 2:00 pm - 4:00 pm
              This class explores the third part of Daniel Goleman’s 4 Principles of Emotional Intelligence: Social-Awareness. We know we have emotions and we recognize and try to monitor them. This class deals with understanding of what is going on with other’s behaviors, thoughts, emotions and perceptions. Empathy is the ability to stand in another's shoes, to be able to nurture and grow positive relationships. This class looks at competencies of social awareness, how to monitor what is going on with others, the recognition that emotions are contagious, the ability to identify verbal and non-verbal triggers, and how we can listen more deeply. There will be 30 minutes at the end of class for questions and discussion. This is one of four classes that approach the Goleman model of emotional intelligence:
              • Self-Awareness
              • Self-Management 
              • Social-Awareness 
              • Relationship-Management
              It is recommended but not necessary to take all five classes in the series. 
              Presenter: Frank Widman
            • Emotional Intelligence Series - Relationship-Management: 1201 Shaffer Road, Training Room 161 -  Free
              April 1, 2015 2:00 pm - 4:00 pm
              The last of the series of classes on Emotional Intelligence explores Daniel Goleman’s 4th Principle: Relationship Management. This 90-minute class delves into the skills of understanding emotions, thoughts and behaviors of others that lead to effective interpersonal communication for everyone involved. Building these skills leads to influencing others, handling conflict effectively, and becoming a leader that embraces the Principles of Community here at UCSC. The class explores the competencies and benefits of relationship management such as building connection, relating authentically, and creating a positive work environment. There will be 30 minutes at the end of class for questions and discussion This is one of four classes that approach the Goleman model of emotional intelligence:
              • Self-Awareness
              • Self-Management 
              • Social-Awareness 
              • Relationship-Management
              It is recommended but not necessary to take all five classes in the series. 
              Presenter: Frank Widman
            • Stress Management: Additional Techniques: 1201 Shaffer Road, Training Room 161 -  Free
              May 26, 2015 1:00 pm - 3:00 pm
              Stress doesn’t always originate from just big issues at work, home or relationships. More likely, stress results from a combination of big and little problems that can contribute to headaches, upset stomach, anger, feeling a loss of control and even depression. This program helps participants identify causes of stress and offers techniques to cope, relax and take action to reduce those pressures.
              Program highlights:
              • Increase understanding of the dynamics of stress
              • Learn different types and sources of stress 
              • Examine our roles along the stress continuum 
              • Become acquainted with techniques to manage stress
            • What is Your Conflict Management Style?: 1201 Shaffer Road, Training Room 161 -  Free
              June 4, 2015 3:00 pm - 4:30 pm
              Ideally, when faced with conflict, we are all able to adapt our response to fit the circumstances. In reality, many of us have a habitual, “one size fits all” response, based on personal history and temperament. Using the Thomas-Kilmann Conflict Mode Instrument, this workshop will help participants identify their own conflict management preferences relative to five universal styles. We will also explore the stages of conflict (including recognizing early signs), and appropriate and inappropriate applications of each conflict management style.
              Presenter: Nancy Heischman, Director of Conflict Resolution Services
            • Find What Works; Build From There: 1201 Shaffer Road, Training Room 161 -  Free
              July 1, 2015 10:00 am - 12:00 pm
              This program combines pieces from four of our current offerings: healthy workplace, dealing with negativity in the workplace, improving communication skills, and respect and positive interaction in the workplace. It’s designed to help employees feel empowered to deal with issues they may have little — or no — control over, and enhance co-worker relationships.
              Program highlights:
              • Explore the impact of negativity
              • Determine methods for overcoming negativity
              • Identify components of workplace health
              • Develop a plan for improving workplace health
              • Examine behaviors that demonstrate respect
              • Practice assertive communication behaviors
              • Apply positive communication and conflict resolution skills
            • Respect and Positive Interaction in the Workplace: 1201 Shaffer Road, Training Room 161 -  Free
              July 28, 2015 1:00 pm - 3:00 pm
              Co-workers who demonstrate integrity and respect in their interactions help cultivate a positive and successful working environment that enhances the bottom line. So, why isn’t every workplace a model of human harmony? It’s for the same reasons our personal lives don’t reflect continuous harmony. This program will introduce communication skills and other behaviors that promote respectful, open ways of relating, settling differences and working effectively as a team.
              Program highlights:
              • Identify the advantages of respectful, positive workplace interaction
              • Identify inappropriate and/or abusive communication styles and behaviors
              • Learn and practice respectful communication techniques and nonverbal behaviors
              • Receive an introduction to conflict negotiation strategies
              • UCSC Wellness Workshops
                UCSC Wellness encourages and supports a healthy and thriving campus community.  We help you attain your highest level of well-being through wellness and health outreach, programs, classes, and education.  

              • UC Living Well
                Welcome to UC Living Well a holistic portal providing faculty, staff and retirees with physical, emotional, and financial resources to promote a healthy culture at the University of California.



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