Professional Development

Course Listings & Registration

Before signing up for a course: Please obtain your supervisor's approval and review our Enrollment and Cancellation Policies. Important - unsupported browsers and popup blockers will create browsing issues with our Learning Management System; please refer to our Learning Center Page for a list of compatible browsers.

Course enrollments are handled by the UC Learning Center, please have your CruzID and Gold password to log in.  For fee based courses you will need to provide a Fund, Organization, and Account information upon enrollment. Workshops are for UCSC employees only.

Note: Instructor Led courses that do not have a date displayed are those normally offered by Training & Delopment; dates are added as class schedules are set. If you do not see a class that we should consider offering, give us a call or drop us a note. 

To enroll in Training & Development Courses, click on the course titles:


Course Categories

Benefits Orientation & Workshops
Career Development
Communication
Diversity & Inclusion
Leadership, Management & Supervisory Development
Productivity, Effectiveness & University Budgeting
Technology
UC Compliance & Policy
Worklife & Wellness


UC Performance Appraisal Training

Staff Human Resources provides the following resources to support managers and supervisors in completing the appraisals: Your division may choose to designate one or more specific forms to be used, depending on the job responsibilities for employees being reviewed. Standardized appraisal forms are provided at our Procedures page: Performance Appraisal Instructions for Supervisors. Your ELR Analyst can provide you with advice and assistance in writing performance appraisals and consultation in advance of the official appraisal meeting with employees. We expect managers and supervisors to consult with their ELR Analyst when writing a performance appraisal that is less than satisfactory or if performance issues exist. Free training will be offered in the following formats:

  • Writing & Delivering Performance Appraisals - Free class offered the same time weekly throughout performance appraisal season in the Staff Human Resources training room - 1201 Shaffer Road, Training Room 161
    Course dates: 6/22/16, 6/29/16, 7/6/16, 7/13/16, 7/20/16, and 7/27/16 from 2:30 - 4:30pm
    Managers and supervisors will learn the requirements and techniques for writing meaningful performance appraisals.
    • How to plan, communicate and document in preparation for writing performance appraisals.
    • How to base the performance appraisal on the job description, expectations and goals.
    • Strategies for building a narrative, providing evidence of behaviors, and highlighting the impact of performance.
    • Pointers for discussing the appraisal, utilizing self-appraisals, and avoiding appraisal pitfalls.
    • Review the appraisal forms and gauge the appraisal ratings.
    Instructor: Bill Parro, Training & Development Manager

  • UC Conducting Performance Appraisals: eCourse - Free
    Conducting Performance Appraisals is the fifth course in the soon to be released UC Performance Managemet. Series. The series provides the fundamentals of performance management, including important information, tools and resources needed to support UC managers in their roles. Learners are encouraged to download the Participant Playbook found within the course and use it, and the other resources in the course, to help capture key concepts, complete exercises, and use as a reference back on the job.

Benefits Orientation & Workshops

Career Development

  • Writing & Delivering Performance Appraisals - See UC Performance Appraisal Training

  • Career Discovery Program 1201 Shaffer Road, Training Room 161 -  Free
    September 23, 2016; 1:00 pm - 5:00 pm

    September 30, 2016; 1:00 pm - 5:00 pm
    October 7, 2016; 1:00 pm - 5:00 pm
    October 14, 2016; 1:00 pm - 5:00 pm
    October 28, 2016; 1:00 pm - 5:00 pm
    November 4, 2016; 1:00 pm - 5:00 pm
    The Career Discovery Program is a six-week career development program for UCSC staff.  The half-day workshops introduce staff to effective tools and techniques to explore professional needs, research career options, and develop strategies for successful career paths. These sessions focus on self-assessment, goal setting, job search strategies, resume writing, and effective interviewing.  A thirty-minute individual career coaching appointment is included in the series.  Participants are required to complete weekly assignments and conduct informational interviews on their own time.
    The Career Discovery Program helps employees plan their professional growth by giving them the tools and resources needed to take charge of their careers.  Supervisors that help develop employees often see increased motivation and productivity, increased skill level, retention in a unit or on campus, and the good will of the employee.
    Presenter: Bill Parro, Training & Development Manager
    Career Coach:  Chris Fogarty, Tarzan Careers

  • Respectfully Requesting Change  1201 Shaffer Road, Training Room 161 -  Free
    September 30, 2016; 3:00 pm - 4:30 pm

    “I have a coworker who is always interrupting me.” “My boss doesn’t give me all the information I need when she assigns a new project.” “Sometimes people are so rude to me on the phone.” At some point, we all encounter behavior or communication patterns that interfere with our ability to do our best work, or be at our best in the workplace. How can we ask for change in a way that opens the door to cooperation rather than provoking defensiveness? In this workshop, we will review a simple template for respectfully requesting change, and practice applying it to common workplace situations – both lateral and hierarchical.
    Participants should not attend this workshop with their direct reports.
    Presenter: Nancy Heischman, Director of Campus Conflict Resolution Services

  • Change Management 1201 Shaffer Road, Training Room 161 -  Free
    October 4, 2016; 9:00 am - 11:00 am
    October 27, 2016; 2:30 pm - 4:30 pm
    November 2, 2016;  2:30 pm - 4:30 pm
    November 16, 2016;  2:30 pm - 4:30 pm
    November 21, 2016; 9:00 am - 11:00 am
    This session is designed to discuss the changes associated with the move of Business Administrative Services (BAS), Information Technology Services (ITS) and University Relations (uRel) to Scotts Valley. "The Only Thing That Is Constant Is Change" - Heraclitus Heraclitus who lived 100 years before Plato knew this, and it is never more true than in today's organizations. This workshop focuses on change and the individual's role in understanding, communicating and navigating change.
    Topics covered are:
    • Enhancing communication
    • Building resiliency and empowerment
    • Engaging staff to remove barriers to success
    • Understanding change and personal transition
    • Navigating the move and related business procedures
    Presenters: Bill Parro, Training & Development Manager and Frank Widman, Principal Technical Training & Compliance Analyst
  • Project Management for Non-Project Managers 1201 Shaffer Road, Training Room 161 -  $66
    October 14, 2016; 8:30 am - 5:00 pm

    Busy managers, supervisors or administrative professionals are juggling deadlines, projects and multiple demands daily and have no time to waste. This workshop teaches participants to use organizational tools to increase effectiveness and produce high quality results when managing projects and long-term assignments. It will help participants understand essential project management terms, tools and processes. It covers the entire gamut of project management from planning to close.
    Participants learn how to:
    • Benefit from planning the work and setting metrics
    • Get and stay organized during the course of the work
    • Anticipate and manage work stoppages to keep the project on track
    • Use easy project management tools, such as Gantt and PERT charts
    • Ensure milestones and critical deadlines are met
    • Stay focused on top priorities
    You are invited to bring work documents in progress to class, along with your laptops.
    Presenter: Patricia Haddock, Communication & Training Consultant

  • Writing for the Workplace 1201 Shaffer Road, Training Room 161 -  $33
    October 24, 2016; 1:00 pm - 5:00 pm
    March 6, 2017; 1:00 pm - 5:00 pm - (Location TBD)
    This workshop explains how business writers create successful materials and provides a process for planning and writing documents that get results. It includes tools and techniques from a variety of writing disciplines to help business writers create documents that are read and acted upon. Participants gain skills to:
    • Determine content before writing
    • Focus on reader benefits
    • Write more easily and confidently
    • Apply journalistic solutions to business writing problems
    • Revise for clarity and understanding
    • Identify and correct wordiness
    You are invited to bring work documents in progress to class, along with your laptops.
    Presenter: Patricia Haddock, Communication & Training Consultant

  • Writing for Websites, Blogs and Social Media 1201 Shaffer Road, Training Room 161 -  $33
    December 2, 2016; 1:00 pm - 5:00 pm
    People read online content differently than printed content. Understanding these differences is the key to successful web and social media writing. Effective web writing involves the having the proper content, written in the right style, and formatted for effective scanning. This best practices workshop will discuss ways to achieve this balance and includes useful tips for creating web and social media content that deliver the results you need. This workshop covers:
    • The differences between writing for a website and writing for social media
    • How people read online content
    • Capturing and keeping attention by writing compelling content
    • Designing website content for easy navigation, including structure, headings, paragraphs, images
    • Writing “above the fold” for maximum readability on mobile devices
    • Structuring content for the best usability and impact
    • Creating a content strategy for greater engagement
    • Effectively using images and graphic elements
    • Mastering search engine optimization
    You are invited to bring work documents in progress to class, along with your laptops.
    Presenter: Patricia Haddock, Communication & Training Consultant

  • Emotional Intelligence Series: Introduction  1201 Shaffer Road, Training Room 161 -  Free
    September 20, 2016; 2:30 pm - 4:30 pm

    November 8, 2016; 2:30 pm - 4:30 pm

    This 2-hour introductory class is the first in a series of 5 classes designed to present the concepts of emotional intelligence as explained by Daniel Goleman, psychologist, researcher and author. This class will introduce the concept of emotional intelligence, explore how the brain works in relation to emotions, consider how negative emotions hijack rational thought, look at the low road and high road pathways of the brain in relation to thought and emotion, and we'll learn that self-coaching could be an effective way to create new brain pathways.
    This class kicks-off the remaining four classes that will approach the Goleman model of emotional intelligence:
    • Self-Awareness
    • Self-Management
    • Social-Awareness
    • Relationship-Management
    It is recommended, but not necessary, to take all five classes in the series.
    Presenter: Frank Widman, Principal Technical Training & Compliance Analyst
  • Emotional Intelligence Series: Self-Awareness  1201 Shaffer Road, Training Room 161 -  Free
    September 27, 2016; 2:30 pm - 4:30 pm
    November 15, 2016; 2:30 pm - 4:30 pm
    We know we have emotions, but we sometimes aren’t aware of them until it is too late. This 2-hour class explores the first facet of Daniel Goleman’s 4 categories of Emotional Intelligence: Self-Awareness. Viktor Frankl posits that between stimulus and response is a space, and in this space is the power to monitor and make an appropriate response.
    This class discusses how we can become more conscious of our response mechanisms. The brain is capable of rewiring itself throughout our lives, and this class will offer what are called low-road and high-road techniques of building our neural circuitry that will serve to help us thrive in the workplace.
    It is recommended, but not necessary, to take all five classes in the series.
    Presenter:  Frank Widman, Principal Technical Training & Compliance Analyst
  • Emotional Intelligence Series: Self-Management  1201 Shaffer Road, Training Room 161 -  Free
    October 4, 2016; 2:30 pm - 4:30 pm
    November 22, 2016; 2:30 pm - 4:30 pm
    Managing emotions includes staying open to feelings and responses, learning from them, and using the information to modify reactions, make decisions and choose appropriate behaviors. This 2-hour class explores how we process emotions, how we can cope with negative emotions, learning to attune ourselves to positive emotions, and how we can transform unhelpful emotions into more positive actions. You will learn a quick technique called emotional CPR to help you thrive in the workplace. This class is part of Daniel Goleman’s 4-part principles of Emotional Intelligence. It is recommended, but not necessary, to take all five classes in the series.
    Presenter: Frank Widman, Principal Technical Training & Compliance Analyst
  • Emotional Intelligence Series: Social-Awareness  1201 Shaffer Road, Training Room 1611 -  Free
    October 18, 2016; 2:30 pm - 4:30 pm
    November 29, 2016; 2:30 pm - 4:30 pm
    This class explores the third part of Daniel Goleman’s 4 Principles of Emotional Intelligence: Social-Awareness. We know we have emotions and we recognize and try to monitor them. This class deals with understanding of what is going on with other’s behaviors, thoughts, emotions and perceptions. Empathy is the ability to stand in another’s shoes, to be able to nurture and grow positive relationships. This class looks at competencies of social awareness, how to monitor what is going on with others, the recognition that emotions are contagious, the ability to identify verbal and non-verbal triggers, and how we can listen more deeply. It is recommended, but not necessary, to take all five classes in the series.
    Instructor: Frank Widman, Principal Technical Training & Compliance Analyst
  • Emotional Intelligence Series: Relationship Management  1201 Shaffer Road, Training Room 161 -  Free
    October 25, 2016; 2:30 pm - 4:30 pm
    December 6, 2016; 2:30 pm - 4:30 pm
    The last of the series of classes on Emotional Intelligence explores Daniel Goleman’s 4th Principle: Relationship Management. This 90-minute class delves into the skills of understanding emotions, thoughts and behaviors of others that lead to effective interpersonal communication for everyone involved. Building these skills leads to influencing others, handling conflict effectively, and becoming a leader that embraces the Principles of Community here at UCSC. The class explores the competencies and benefits of relationship management such as building connection, relating authentically, and creating a positive work environment. There will be 30 minutes at the end of class for questions and discussion. It is recommended, but not necessary, to take all five classes in the series.
    Presenter: Frank Widman, Principal Technical Training & Compliance Analyst
  • Management Development Program: Manager Redefined  1201 Shaffer Road, Training Room 161 -  $84
    September 22, 2016; 8:30 am - 4:30 pm

    "Manager Redefined" is the first module of the Management Development Program. The role of managers today is different from what it was just a few short years ago. This module explores what is required of managers today and discusses four key areas of focus:
    • Role of the Manager
    • Building Authenticity and Trust
    • Executing Tasks Through Others
    • Developing and Engaging People
    It is recommended, but not necessary, to take all four classes in the series. MDP is designed for mid-level managers, but is open to anyone who aspires to manage people.
    Lunch is included with the cost of the class.
    Presenters: Bill Parro, Training & Development Manager and Frank Widman, Principal Technical Training & Compliance Analyst

  • Management Development Program: The Engagement Equation  1201 Shaffer Road, Training Room 161 -  $84
    September 29, 2016; 8:30 am - 4:30 pm
    "The Engagement Equation" is the second module of the Management Development Program. Employee Engagement goes beyond pure motivation to complete a task or do a job. Organizations with high levels of employee engagement are more efficient, have higher productivity and perform better financially than those that don’t. This module discusses what engagement is and the manager’s role in enabling team engagement. You will:
    • Describe the drivers of Engagement
    • Understand your role in Engagement
    • Increase your team’s Engagement by using the Engagement Essentials
    • Plan for and conduct Engagement Conversations
    • Maintain Momentum through Follow-Up Meetings
    It is recommended, but not necessary, to take all four classes in the series.  MDP is designed for mid-level managers, but is open to anyone who aspires to manage people.  
    Lunch is included with the cost of the class.
    Presenters: Bill Parro, Training & Development Manager and Frank Widman, Principal Technical Training & Compliance Analyst

  • Management Development Program: Exercising Influence  1201 Shaffer Road, Training Room 161 -  $84
    October 6 2016; 8:30 am - 4:30 pm

    "Exercising Influence" is the third module of the Management Development Program. More and more, managers find themselves having to affect an organizational outcome or motivate someone to take action without having direct authority over the situation or the person in question. This module focuses on influence, a key skill in today’s work environment. Topics covered are:
    • Identifying and assessing influence opportunities and choosing strategies to impact those opportunities
    • Evaluating your business network and building supportive working relationships
    • Engaging others in a way that is motivating and makes things happen
    It is recommended, but not necessary, to take all four classes in the series.
    MDP is designed for mid-level managers, but is open to anyone who aspires to manage people.
    Lunch is included with the cost of the class.
    Presenters: Bill Parro, Training & Development Manager and Frank Widman, Principal Technical Training & Compliance Analyst

  • Management Development Program: Change Management  1201 Shaffer Road, Training Room 161 -  $84
    October 13, 2016; 8:30 am - 4:30 pm

    "Change Management" is the fourth and final module of the Management Development Program. “The Only Thing That Is Constant Is Change” — Heraclitus Heraclitus who lived 100 years before Plato knew this, and it is never more true than in today’s organizations. This module focuses on change and the manager’s role in understanding, communicating and driving change. Topics covered are:
    • Developing the ability to drive change
    • Understanding change and individual change styles
    • Leading and motivating others through organizational change
    It is recommended, but not necessary, to take all four classes in the series.
    Lunch is included with the cost of the class.
    Instructors: Bill Parro and Frank Widman

  • Individual Career Coaching Sessions Free
    Career Status Staff, past probation, will be eligible for three confidential career coaching sessions.
  • Career Management Toolkit (Courtesy of UC Davis)
    The best person to manage your career is you!

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Communication

  • Change Management 1201 Shaffer Road, Training Room 161 -  Free
    October 4, 2016; 9:00 am - 11:00 am
    October 27, 2016; 2:30 pm - 4:30 pm
    November 2, 2016;  2:30 pm - 4:30 pm
    November 16, 2016;  2:30 pm - 4:30 pm
    November 21, 2016; 9:00 am - 11:00 am
    This session is designed to discuss the changes associated with the move of Business Administrative Services (BAS), Information Technology Services (ITS) and University Relations (uRel) to Scotts Valley. "The Only Thing That Is Constant Is Change" - Heraclitus Heraclitus who lived 100 years before Plato knew this, and it is never more true than in today's organizations. This workshop focuses on change and the individual's role in understanding, communicating and navigating change.
    Topics covered are:
    • Enhancing communication
    • Building resiliency and empowerment
    • Engaging staff to remove barriers to success
    • Understanding change and personal transition
    • Navigating the move and related business procedures
    Presenters: Bill Parro, Training & Development Manager and Frank Widman, Principal Technical Training & Compliance Analyst
  • Writing for the Workplace 1201 Shaffer Road, Training Room 161 -  $33
    October 24, 2016; 1:00 pm - 5:00 pm

    March 6, 2017; 1:00 pm - 5:00 pm - (Location TBD)
    This workshop explains how business writers create successful materials and provides a process for planning and writing documents that get results. It includes tools and techniques from a variety of writing disciplines to help business writers create documents that are read and acted upon. Participants gain skills to:
    • Determine content before writing
    • Focus on reader benefits
    • Write more easily and confidently
    • Apply journalistic solutions to business writing problems
    • Revise for clarity and understanding
    • Identify and correct wordiness
    You are invited to bring work documents in progress to class, along with your laptops.
    Presenter: Patricia Haddock, Communication & Training Consultant

  • Speaking up to Bias  1201 Shaffer Road, Training Room 161 -  Free
    November 4, 2016; 2:30 pm - 4:30 pm

    How do you respond when you hear a prejudicial statement in the workplace? Afterwards, do you regret what you said, or the fact that you didn't say anything at all? This workshop will explore ways of speaking up against bias without shaming, blaming, or alienating the speaker. Please bring your own examples.
    Participants should not attend this workshop with their direct reports.
    Presenter: Nancy Heischman, Director of Campus Conflict Resolution Services
    Please note that there is a minimum enrollment of 12 attendees, so please enroll early and encourage others to attend.

  • Conflict Management for Supervisors  1201 Shaffer Road, Training Room 161 -  Free
    November 18, 2016; 3:00 pm - 4:30 pm

    At some point in your work as a supervisor, you will be asked to help resolve a conflict between two supervisees. When an employee comes to ask for your support, how do you respond? This workshop will prepare you to side-step common mistakes and avoid getting in over your head. It offers practical strategies for intervening early, assessing the situation, and coaching employees to take constructive action. This session is intended for managers and supervisors. Participants should not attend this workshop with their direct reports.
    Presenter: Nancy Heischman, Director of Campus Conflict Resolution Services
    Please note that there is a minimum enrollment of 12 attendees, so please enroll early and encourage others to attend.

  • Managing Difficult Customer Interactions  1201 Shaffer Road, Training Room 161 -  Free
    December 1, 2016; 3:00 pm - 4:30 pm

    Even if our job description does not include the words “customer service,” most of us, at some point, must respond to complaints, criticism, anger or demands regarding the product of our work. This workshop will focus on managing these challenging interactions in a way that satisfies the customer and keeps our self-esteem intact. Participants will gain tools to:
    • Bring calm to both sides of the interaction
    • Quickly identify the solve-able problem
    • Enlist the customer’s cooperation in finding a solution
    • Maintain appropriate boundaries; protect against abuse
    Participants are invited to bring real examples of difficult customer interactions for use as case studies.
    Presenter: Nancy Heischman, Director of Campus Conflict Resolution Services

  • Writing for Websites, Blogs and Social Media 1201 Shaffer Road, Training Room 161 -  $33
    December 2, 2016; 1:00 pm - 5:00 pm
    People read online content differently than printed content. Understanding these differences is the key to successful web and social media writing. Effective web writing involves the having the proper content, written in the right style, and formatted for effective scanning. This best practices workshop will discuss ways to achieve this balance and includes useful tips for creating web and social media content that deliver the results you need. This workshop covers:
    • The differences between writing for a website and writing for social media
    • How people read online content
    • Capturing and keeping attention by writing compelling content
    • Designing website content for easy navigation, including structure, headings, paragraphs, images
    • Writing “above the fold” for maximum readability on mobile devices
    • Structuring content for the best usability and impact
    • Creating a content strategy for greater engagement
    • Effectively using images and graphic elements
    • Mastering search engine optimization
    You are invited to bring work documents in progress to class, along with your laptops.
    Presenter: Patricia Haddock, Communication & Training Consultant

  • Emotional Intelligence Series: Introduction  1201 Shaffer Road, Training Room 161 -  Free
    September 20, 2016; 2:30 pm - 4:30 pm

    November 8, 2016; 2:30 pm - 4:30 pm

    This 2-hour introductory class is the first in a series of 5 classes designed to present the concepts of emotional intelligence as explained by Daniel Goleman, psychologist, researcher and author. This class will introduce the concept of emotional intelligence, explore how the brain works in relation to emotions, consider how negative emotions hijack rational thought, look at the low road and high road pathways of the brain in relation to thought and emotion, and we'll learn that self-coaching could be an effective way to create new brain pathways.
    This class kicks-off the remaining four classes that will approach the Goleman model of emotional intelligence:
    • Self-Awareness
    • Self-Management
    • Social-Awareness
    • Relationship-Management
    It is recommended, but not necessary, to take all five classes in the series.
    Instructors: Frank Widman, Principal Technical Training & Compliance Analyst
  • Emotional Intelligence Series: Self-Awareness  1201 Shaffer Road, Training Room 161 -  Free
    September 27, 2016; 2:30 pm - 4:30 pm
    November 15, 2016; 2:30 pm - 4:30 pm
    We know we have emotions, but we sometimes aren’t aware of them until it is too late. This 2-hour class explores the first facet of Daniel Goleman’s 4 categories of Emotional Intelligence: Self-Awareness. Viktor Frankl posits that between stimulus and response is a space, and in this space is the power to monitor and make an appropriate response.
    This class discusses how we can become more conscious of our response mechanisms. The brain is capable of rewiring itself throughout our lives, and this class will offer what are called low-road and high-road techniques of building our neural circuitry that will serve to help us thrive in the workplace.
    It is recommended, but not necessary, to take all five classes in the series.
    Presenter:  Frank Widman, Principal Technical Training & Compliance Analyst
  • Emotional Intelligence Series: Self-Management  1201 Shaffer Road, Training Room 161 -  Free
    October 4, 2016; 2:30 pm - 4:30 pm
    November 22, 2016; 2:30 pm - 4:30 pm
    Managing emotions includes staying open to feelings and responses, learning from them, and using the information to modify reactions, make decisions and choose appropriate behaviors. This 2-hour class explores how we process emotions, how we can cope with negative emotions, learning to attune ourselves to positive emotions, and how we can transform unhelpful emotions into more positive actions. You will learn a quick technique called emotional CPR to help you thrive in the workplace. This class is part of Daniel Goleman’s 4-part principles of Emotional Intelligence. It is recommended, but not necessary, to take all five classes in the series.
    Presenter: Frank Widman, Principal Technical Training & Compliance Analyst
  • Emotional Intelligence Series: Social-Awareness  1201 Shaffer Road, Training Room 1611 -  Free
    October 18, 2016; 2:30 pm - 4:30 pm
    November 29, 2016; 2:30 pm - 4:30 pm
    This class explores the third part of Daniel Goleman’s 4 Principles of Emotional Intelligence: Social-Awareness. We know we have emotions and we recognize and try to monitor them. This class deals with understanding of what is going on with other’s behaviors, thoughts, emotions and perceptions. Empathy is the ability to stand in another’s shoes, to be able to nurture and grow positive relationships. This class looks at competencies of social awareness, how to monitor what is going on with others, the recognition that emotions are contagious, the ability to identify verbal and non-verbal triggers, and how we can listen more deeply. It is recommended, but not necessary, to take all five classes in the series.
    Instructor: Frank Widman, Principal Technical Training & Compliance Analyst
  • Emotional Intelligence Series: Relationship Management  1201 Shaffer Road, Training Room 161 -  Free
    October 25, 2016; 2:30 pm - 4:30 pm

    December 6, 2016; 2:30 pm - 4:30 pm
    The last of the series of classes on Emotional Intelligence explores Daniel Goleman’s 4th Principle: Relationship Management. This 90-minute class delves into the skills of understanding emotions, thoughts and behaviors of others that lead to effective interpersonal communication for everyone involved. Building these skills leads to influencing others, handling conflict effectively, and becoming a leader that embraces the Principles of Community here at UCSC. The class explores the competencies and benefits of relationship management such as building connection, relating authentically, and creating a positive work environment. There will be 30 minutes at the end of class for questions and discussion. It is recommended, but not necessary, to take all five classes in the series.
    Presenter: Frank Widman, Principal Technical Training & Compliance Analyst
  • Meeting the Challenge of the Difficult Customer - Free class
    In today’s service-oriented economy, providing excellent customer service is of paramount importance. While many good customer service training programs abound, this program focuses on how an employee should respond when a customer is unduly demanding, rude, abusive or potentially violent. This program provides tips on the communication skills employees need to defuse these tense situations.
    Program Highlights:
    • Develop and practice skills and techniques needed to deal effectively with difficult, angry customers
    • Learn how to address customer feelings
    • Practice a problem-solving approach in addressing the customer's complaints
    Instructor: Optum Trainer
  • Managing Your Boss - Free class
    Is your boss brilliant and focus-challenged or a procrastinator who makes thoroughness impossible? The answer to these and other challenges is to manage your boss. This seminar will give participants tools to analyze their skills and work habits as well as their boss’. Participants will be able to create a game plan, including communication tools, to make work meaningful and productive.
    Program Highlights:
    • The “new” operating paradigm for employer/employee relationships is interdependence
    • Why you should strive to become your boss’ right-hand person
    • Learn the following 12-step formula and you will become your boss’s new “go to” girl or guy in no time flat!
    Instructor: Optum Trainer
  • Respectfully Requesting Change  1201 Shaffer Road, Training Room 161 -  Free
    September 30, 2016; 3:00 pm - 4:30 pm

    “I have a coworker who is always interrupting me.” “My boss doesn’t give me all the information I need when she assigns a new project.” “Sometimes people are so rude to me on the phone.” At some point, we all encounter behavior or communication patterns that interfere with our ability to do our best work, or be at our best in the workplace. How can we ask for change in a way that opens the door to cooperation rather than provoking defensiveness? In this workshop, we will review a simple template for respectfully requesting change, and practice applying it to common workplace situations – both lateral and hierarchical.
    Participants should not attend this workshop with their direct reports.
    Presenter: Nancy Heischman, Director of Campus Conflict Resolution Services

  • Writing & Delivering Performance Appraisals See 2015 UC Performance Appraisal Training

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Diversity & Inclusion

  • Diversity & Inclusion Certificate Program
    The Office for Diversity, Equity, and Inclusion offers training that promotes career development, academic and staff employee retention, and provides diversity and compliance education. We seek to educate academic and staff employees about best practices aimed at creating an environment that values diversity and inclusion, is free from bias, and in which all employees are able to succeed.

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Leadership, Management & Supervisory Development

  • Respectfully Requesting Change  1201 Shaffer Road, Training Room 161 -  Free
    September 30, 2016; 3:00 pm - 4:30 pm

    “I have a coworker who is always interrupting me.” “My boss doesn’t give me all the information I need when she assigns a new project.” “Sometimes people are so rude to me on the phone.” At some point, we all encounter behavior or communication patterns that interfere with our ability to do our best work, or be at our best in the workplace. How can we ask for change in a way that opens the door to cooperation rather than provoking defensiveness? In this workshop, we will review a simple template for respectfully requesting change, and practice applying it to common workplace situations – both lateral and hierarchical.
    Participants should not attend this workshop with their direct reports.
    Presenter: Nancy Heischman, Director of Campus Conflict Resolution Services

  • Management Development Program: Manager Redefined  1201 Shaffer Road, Training Room 161 -  $84
    September 22, 2016; 8:30 am - 4:30 pm

    "Manager Redefined" is the first module of the Management Development Program. The role of managers today is different from what it was just a few short years ago. This module explores what is required of managers today and discusses four key areas of focus:
    • Role of the Manager
    • Building Authenticity and Trust
    • Executing Tasks Through Others
    • Developing and Engaging People
    It is recommended, but not necessary, to take all four classes in the series.  MDP is designed for mid-level managers, but is open to anyone who aspires to manage people.
    Lunch is included with the cost of the class.
    Presenters: Bill Parro, Training & Development Manager and Frank Widman, Principal Technical Training & Compliance Analyst

  • Management Development Program: The Engagement Equation  1201 Shaffer Road, Training Room 161 -  $84
    September 29, 2016; 8:30 am - 4:30 pm 
    "The Engagement Equation" is the second module of the Management Development Program. Employee Engagement goes beyond pure motivation to complete a task or do a job. Organizations with high levels of employee engagement are more efficient, have higher productivity and perform better financially than those that don’t. This module discusses what engagement is and the manager’s role in enabling team engagement. You will:
    • Describe the drivers of Engagement
    • Understand your role in Engagement
    • Increase your team’s Engagement by using the Engagement Essentials
    • Plan for and conduct Engagement Conversations
    • Maintain Momentum through Follow-Up Meetings
    It is recommended, but not necessary, to take all four classes in the series.  MDP is designed for mid-level managers, but is open to anyone who aspires to manage people.
    Lunch is included with the cost of the class.
    Presenters: Bill Parro, Training & Development Manager and Frank Widman, Principal Technical Training & Compliance Analyst

  • Management Development Program: Exercising Influence  1201 Shaffer Road, Training Room 161 -  $84
    October 6 2016; 8:30 am - 4:30 pm

    "Exercising Influence" is the third module of the Management Development Program. More and more, managers find themselves having to affect an organizational outcome or motivate someone to take action without having direct authority over the situation or the person in question. This module focuses on influence, a key skill in today’s work environment. Topics covered are:
    • Identifying and assessing influence opportunities and choosing strategies to impact those opportunities
    • Evaluating your business network and building supportive working relationships
    • Engaging others in a way that is motivating and makes things happen
    It is recommended, but not necessary, to take all four classes in the series.
    MDP is designed for mid-level managers, but is open to anyone who aspires to manage people.
    Lunch is included with the cost of the class.
    Presenters: Bill Parro, Training & Development Manager and Frank Widman, Principal Technical Training & Compliance Analyst

  • Management Development Program: Change Management  1201 Shaffer Road, Training Room 161 -  $84
    October 6, 2016; 8:30 am - 4:30 pm

    "Change Management" is the fourth and final module of the Management Development Program. “The Only Thing That Is Constant Is Change” — Heraclitus Heraclitus who lived 100 years before Plato knew this, and it is never more true than in today’s organizations. This module focuses on change and the manager’s role in understanding, communicating and driving change. Topics covered are:
    • Developing the ability to drive change
    • Understanding change and individual change styles
    • Leading and motivating others through organizational change
    It is recommended, but not necessary, to take all four classes in the series.
    Lunch is included with the cost of the class.
    Instructors: Bill Parro and Frank Widman

  • Conflict Management for Supervisors  1201 Shaffer Road, Training Room 161 -  Free
    November 18, 2016; 3:00 pm - 4:30 pm

    At some point in your work as a supervisor, you will be asked to help resolve a conflict between two supervisees. When an employee comes to ask for your support, how do you respond? This workshop will prepare you to side-step common mistakes and avoid getting in over your head. It offers practical strategies for intervening early, assessing the situation, and coaching employees to take constructive action. This session is intended for managers and supervisors. Participants should not attend this workshop with their direct reports.
    Presenter: Nancy Heischman, Director of Campus Conflict Resolution Services
    Please note that there is a minimum enrollment of 12 attendees, so please enroll early and encourage others to attend
  • Writing & Delivering Performance Appraisals  - See 2015 UC Performance Appraisal Training

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Productivity, Effectiveness & Budgeting

  • Project Management for Non-Project Managers 1201 Shaffer Road, Training Room 161 -  $66
    October 14, 2016; 8:30 am - 5:00 pm

    Busy managers, supervisors or administrative professionals are juggling deadlines, projects and multiple demands daily and have no time to waste. This workshop teaches participants to use organizational tools to increase effectiveness and produce high quality results when managing projects and long-term assignments. It will help participants understand essential project management terms, tools and processes. It covers the entire gamut of project management from planning to close.
    Participants learn how to:
    • Benefit from planning the work and setting metrics
    • Get and stay organized during the course of the work
    • Anticipate and manage work stoppages to keep the project on track
    • Use easy project management tools, such as Gantt and PERT charts
    • Ensure milestones and critical deadlines are met
    • Stay focused on top priorities
    You are invited to bring work documents in progress to class, along with your laptops.
    Presenter: Patricia Haddock, Communication & Training Consultant

  • The University's Budget 1201 Shaffer Road, Training Room 161 -  Free
    This session provides a general overview of the University’s Budget and includes information on the major funding streams, the purpose of the budget and the systems we use to track and manage the University’s resources. The class will provide insights into how the budget is developed, UC Office of the President funding formulas, the UCSC campus budget processes, and the assumptions that guide our planning. Highlights of the latest budget news will also be presented.
    Upon completion of this session participants will get a better understanding of
    • The context and assumptions that guide our resource projections
    • The process and timeline for developing our budget
    • UCSC information systems and their role in supporting resource management
    • Resources available to help you track and manage your budget
    • Permanent budgets, staffing lists, and how to balance your budget.
    Intended Audience: Employees responsible for managing a budget as well as those interested in a better understanding of the University budget.
    Instructors: Peggy Delaney, Vice Chancellor of Planning & Budget and Free Moini, Budget Director
  • What's My Budget? 1201 Shaffer Road, Training Room 161 -  Free
    Ever had trouble figuring out your budget or deciphering status reports on your budget? This class will cover a wide range of budget basics - everything from what is a FOAPAL and why it is important, to reading reports, utilizing information systems and making resource projections. Attendees are invited to bring their toughest or nagging budget challenges. Time will be provided for questions, advice, and help solving your budget conundrums.
    Participants will get a better understanding of:
    • The University Budget and the assumptions that guide our resource projections.
    • UCSC systems and their role in supporting resource management.
    • Basic reports available for your use - how to read them and when to use them.
    • Introductory skills to analyze budgets and identify problems.
    • Permanent budgets, staffing lists, and how to balance your budget.
    Intended Audience: Anyone responsible for managing a budget, budget analysts and financial assistants, or staff who provide budgetary support.
    Instructors: Jackie Lemus, Principal Budget Analyst & Stacy Hochstein, Business Manager

  • Demystifying Financial Transactions 1201 Shaffer Road, Training Room 161 -  Free
    A follow-up to the “What’s My Budget?” class, this session will provide a more in-depth explanation of the Financial Transactions report. The class will review the flow of information between campus financial systems, and provide guidance on decoding expenses on the Financial Transactions Report. Attendees are encouraged to bring questions specific to their own units’ financial transactions.
    Participants will get a better understanding of:
    • The timeliness of budgetary and financial adjustments across campus.
    • The campus financial systems and how information flows between them.
    • How to read the Financial Transactions Report and where to get help when something is unclear.
    • Commonly misunderstood costs (i.e. Who pays for an employee’s terminal vacation?)
    Intended Audience: Anyone responsible for managing a budget, budget analysts and financial assistants, or staff who provide budgetary support.
    Instructor: Jackie Lemus, Principal Budget Analyst

  • Writing & Delivering Performance Appraisals: See 2015 UC Performance Appraisal Training

  • Managing Difficult Customer Interactions  1201 Shaffer Road, Training Room 161 -  Free
    December 1, 2016; 3:00 pm - 4:30 pm

    Even if our job description does not include the words “customer service,” most of us, at some point, must respond to complaints, criticism, anger or demands regarding the product of our work. This workshop will focus on managing these challenging interactions in a way that satisfies the customer and keeps our self-esteem intact. Participants will gain tools to:
    • Bring calm to both sides of the interaction
    • Quickly identify the solve-able problem
    • Enlist the customer’s cooperation in finding a solution
    • Maintain appropriate boundaries; protect against abuse
    Participants are invited to bring real examples of difficult customer interactions for use as case studies.
    Presenter: Nancy Heischman, Director of Campus Conflict Resolution Services

Technology

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UC Compliance & Policy

  • Fair Hiring: Best Practices in Staff Recruiting Free
    Email Lori Castro, lhcastro@ucsc.edu for information on instructor-led workshops.
    Attracting and hiring the most qualified candidates to fill staff positions are essential to achieving our mission at UC Santa Cruz. Fair Hiring: Best Practices in Staff Recruiting is one of several UC Santa Cruz mandatory trainings. In this training, you will learn campus best practices to ensure fairness and excellence in all stages of the recruitment process.
  • GreenwashingFree
    Don't get taken in by deceptive marketing. Learn to buy green for UCSC.
  • Preventing Workplace Violence
    The intent of this handbook is to establish a Zero Tolerance Standard with respect to acts of intimidation, threats of violence, or acts of violence relating to the workplace (violence which stems from an employment relationship) at the University of California, Santa Cruz. It is intended as a guide for employees, supervisors, and managers and has been prepared to aid in the recognition and response to employee workplace violence. A safe and secure workplace is essential to carrying out the mission of the University; the campus and its employees are committed to working together to create and maintain a workplace that is as free as possible from forms of harassing and threatening behaviors.
  • Safety Training
    EH&S provides training to UCSC staff, faculty, and students in a variety of environmental, health, and safety topic areas. Some courses are held on a regular, rotating basis, and can be found on the schedule maintained as part of the BAS Events Manager online registration system. Some are seasonal, depending on specialized needs or are presented as part of an ongoing series.
  • UC Compliance Trainings
    The Regental Office of Ethics, Compliance and Audit Services (ECAS) has developed mandatory compliance training that reinforces the University of California Statement of Ethical Values and Standards of Ethical Conduct
  • UC Ready Training & Information Sessions
    Business Continuity Planning helps an organization respond to the impact of an emergency event or unplanned interruption to normal operations, and be able to continue to provide a minimum acceptable level of service during and in the immediate aftermath of such an event.

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Worklife & Wellness

  • Mindfulness Meditation See locations below -  Free
    UC Santa Cruz offers meditation sessions three days a week in locations spread across campus. The sessions are free and open to faculty, staff, and students. No prior meditation experience is needed. The exercises are non-denominational and secular. No registration required. Each session will include about five minutes of introduction, 15–20 minutes of silent sitting or sitting and movement, and conclude with five minutes of questions and answers.

Mondays - 12:15 to 12:45 pm,  Kerr Hall, Room 8
Session leaders - Jim Moore and Frank Widman

Tuesdays - 12:15 to 12:45 pm, Charles E. Merrill Lounge
Session leaders - Dana Takagi and either Gene Bush or Bettina Aptheker

Thursdays - 12:15 to 12:45 pm, Humanities 2, Room 359
Session leaders - Scott Campbell and Meg Corman

Benefits of Mindfulness from The Greater Good Science Center
For more information, email Dana Takagi at takagi@ucsc.edu

  • Respectfully Requesting Change  1201 Shaffer Road, Training Room 161 -  Free
    September 30, 2016; 3:00 pm - 4:30 pm

    “I have a coworker who is always interrupting me.” “My boss doesn’t give me all the information I need when she assigns a new project.” “Sometimes people are so rude to me on the phone.” At some point, we all encounter behavior or communication patterns that interfere with our ability to do our best work, or be at our best in the workplace. How can we ask for change in a way that opens the door to cooperation rather than provoking defensiveness? In this workshop, we will review a simple template for respectfully requesting change, and practice applying it to common workplace situations – both lateral and hierarchical.
    Participants should not attend this workshop with their direct reports.
    Presenter: Nancy Heischman, Director of Campus Conflict Resolution Services

  • Change Management 1201 Shaffer Road, Training Room 161 -  Free
    October 4, 2016; 9:00 am - 11:00 am
    October 27, 2016; 2:30 pm - 4:30 pm
    November 2, 2016;  2:30 pm - 4:30 pm
    November 16, 2016;  2:30 pm - 4:30 pm
    November 21, 2016; 9:00 am - 11:00 am
    This session is designed to discuss the changes associated with the move of Business Administrative Services (BAS), Information Technology Services (ITS) and University Relations (uRel) to Scotts Valley. "The Only Thing That Is Constant Is Change" - Heraclitus Heraclitus who lived 100 years before Plato knew this, and it is never more true than in today's organizations. This workshop focuses on change and the individual's role in understanding, communicating and navigating change.
    Topics covered are:
    • Enhancing communication
    • Building resiliency and empowerment
    • Engaging staff to remove barriers to success
    • Understanding change and personal transition
    • Navigating the move and related business procedures
    Presenters: Bill Parro, Training & Development Manager and Frank Widman, Principal Technical Training & Compliance Analyst
  • Speaking up to Bias  1201 Shaffer Road, Training Room 161 -  Free
    November 4, 2016; 2:30 pm - 4:30 pm

    How do you respond when you hear a prejudicial statement in the workplace? Afterwards, do you regret what you said, or the fact that you didn't say anything at all? This workshop will explore ways of speaking up against bias without shaming, blaming, or alienating the speaker. Please bring your own examples.
    Participants should not attend this workshop with their direct reports.
    Presenter: Nancy Heischman, Director of Campus Conflict Resolution Services
    Please note that there is a minimum enrollment of 12 attendees, so please enroll early and encourage others to attend.

  • Conflict Management for Supervisors  1201 Shaffer Road, Training Room 161 -  Free
    November 18, 2016; 3:00 pm - 4:30 pm

    At some point in your work as a supervisor, you will be asked to help resolve a conflict between two supervisees. When an employee comes to ask for your support, how do you respond? This workshop will prepare you to side-step common mistakes and avoid getting in over your head. It offers practical strategies for intervening early, assessing the situation, and coaching employees to take constructive action. This session is intended for managers and supervisors. Participants should not attend this workshop with their direct reports.
    Presenter: Nancy Heischman, Director of Campus Conflict Resolution Services
    Please note that there is a minimum enrollment of 12 attendees, so please enroll early and encourage others to attend.
  • Emotional Intelligence Series: Introduction  1201 Shaffer Road, Training Room 161 -  Free
    September 20, 2016; 2:30 pm - 4:30 pm

    November 8, 2016; 2:30 pm - 4:30 pm

    This 2-hour introductory class is the first in a series of 5 classes designed to present the concepts of emotional intelligence as explained by Daniel Goleman, psychologist, researcher and author. This class will introduce the concept of emotional intelligence, explore how the brain works in relation to emotions, consider how negative emotions hijack rational thought, look at the low road and high road pathways of the brain in relation to thought and emotion, and we'll learn that self-coaching could be an effective way to create new brain pathways.
    This class kicks-off the remaining four classes that will approach the Goleman model of emotional intelligence:
    • Self-Awareness
    • Self-Management
    • Social-Awareness
    • Relationship-Management
    It is recommended, but not necessary, to take all five classes in the series.
    Instructors: Frank Widman, Principal Technical Training & Compliance Analyst
  • Emotional Intelligence Series: Self-Awareness  1201 Shaffer Road, Training Room 161 -  Free
    September 27, 2016; 2:30 pm - 4:30 pm
    November 15, 2016; 2:30 pm - 4:30 pm
    We know we have emotions, but we sometimes aren’t aware of them until it is too late. This 2-hour class explores the first facet of Daniel Goleman’s 4 categories of Emotional Intelligence: Self-Awareness. Viktor Frankl posits that between stimulus and response is a space, and in this space is the power to monitor and make an appropriate response.
    This class discusses how we can become more conscious of our response mechanisms. The brain is capable of rewiring itself throughout our lives, and this class will offer what are called low-road and high-road techniques of building our neural circuitry that will serve to help us thrive in the workplace.
    It is recommended, but not necessary, to take all five classes in the series.
    Presenter:  Frank Widman, Principal Technical Training & Compliance Analyst
  • Emotional Intelligence Series: Self-Management  1201 Shaffer Road, Training Room 161 -  Free
    October 4, 2016; 2:30 pm - 4:30 pm
    November 22, 2016; 2:30 pm - 4:30 pm
    Managing emotions includes staying open to feelings and responses, learning from them, and using the information to modify reactions, make decisions and choose appropriate behaviors. This 2-hour class explores how we process emotions, how we can cope with negative emotions, learning to attune ourselves to positive emotions, and how we can transform unhelpful emotions into more positive actions. You will learn a quick technique called emotional CPR to help you thrive in the workplace. This class is part of Daniel Goleman’s 4-part principles of Emotional Intelligence. It is recommended, but not necessary, to take all five classes in the series.
    Presenter: Frank Widman, Principal Technical Training & Compliance Analyst
  • Emotional Intelligence Series: Social-Awareness  1201 Shaffer Road, Training Room 1611 -  Free
    October 18, 2016; 2:30 pm - 4:30 pm
    November 29, 2016; 2:30 pm - 4:30 pm
    This class explores the third part of Daniel Goleman’s 4 Principles of Emotional Intelligence: Social-Awareness. We know we have emotions and we recognize and try to monitor them. This class deals with understanding of what is going on with other’s behaviors, thoughts, emotions and perceptions. Empathy is the ability to stand in another’s shoes, to be able to nurture and grow positive relationships. This class looks at competencies of social awareness, how to monitor what is going on with others, the recognition that emotions are contagious, the ability to identify verbal and non-verbal triggers, and how we can listen more deeply. It is recommended, but not necessary, to take all five classes in the series.
    Instructor: Frank Widman, Principal Technical Training & Compliance Analyst
  • Emotional Intelligence Series: Relationship Management  1201 Shaffer Road, Training Room 161 -  Free
    October 25, 2016; 2:30 pm - 4:30 pm

    December 6, 2016; 2:30 pm - 4:30 pm
    The last of the series of classes on Emotional Intelligence explores Daniel Goleman’s 4th Principle: Relationship Management. This 90-minute class delves into the skills of understanding emotions, thoughts and behaviors of others that lead to effective interpersonal communication for everyone involved. Building these skills leads to influencing others, handling conflict effectively, and becoming a leader that embraces the Principles of Community here at UCSC. The class explores the competencies and benefits of relationship management such as building connection, relating authentically, and creating a positive work environment. There will be 30 minutes at the end of class for questions and discussion. It is recommended, but not necessary, to take all five classes in the series.
    Presenter: Frank Widman, Principal Technical Training & Compliance Analyst
  • Managing Difficult Customer Interactions  1201 Shaffer Road, Training Room 161 -  Free
    December 1, 2016; 3:00 pm - 4:30 pm

    Even if our job description does not include the words “customer service,” most of us, at some point, must respond to complaints, criticism, anger or demands regarding the product of our work. This workshop will focus on managing these challenging interactions in a way that satisfies the customer and keeps our self-esteem intact. Participants will gain tools to:
    • Bring calm to both sides of the interaction
    • Quickly identify the solve-able problem
    • Enlist the customer’s cooperation in finding a solution
    • Maintain appropriate boundaries; protect against abuse
    Participants are invited to bring real examples of difficult customer interactions for use as case studies.
    Presenter: Nancy Heischman, Director of Campus Conflict Resolution Services

  • UCSC Wellness Workshops
    UCSC Wellness encourages and supports a healthy and thriving campus community.  We help you attain your highest level of well-being through wellness and health outreach, programs, classes, and education.  
  • UC Living Well
    Welcome to UC Living Well a holistic portal providing faculty, staff and retirees with physical, emotional, and financial resources to promote a healthy culture at the University of California.



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