Professional Development

Course Listings & Registration

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Course enrollments are handled by the UC Learning Center, please have your CruzID and Gold password to log in.  For fee based courses you will need to provide a Fund, Organization, and Account information upon enrollment. Workshops are for UCSC employees only.

To enroll in Training & Development Courses, click on the course titles:


Course Categories

2015 UC Performance Appraisal Training
Benefits Orientation & Workshops
Career Development
Communication
Diversity & Inclusion
Leadership, Management & Supervisory Development
Productivity, Effectiveness & University Budgeting
Technology
UC Compliance & Policy
Worklife & Wellness


2015 UC Performance Appraisal Training

Appraisals for the 2014-15 review period must be submitted to the appropriate Staff Human Resources Employee & Labor Relations (ELR) Analyst by Monday August 24, 2015. Staff Human Resources provides the following resources to support managers and supervisors in completing the appraisals: Your division may choose to designate one or more specific forms to be used, depending on the job responsibilities for employees being reviewed. Standardized appraisal forms are provided at our Procedures page: Performance Appraisal Instructions for Supervisors. Your ELR Analyst can provide you with advice and assistance in writing performance appraisals and consultation in advance of the official appraisal meeting with employees. We expect managers and supervisors to consult with their ELR Analyst when writing a performance appraisal that is less than satisfactory or if performance issues exist. Free training will be offered in the following formats:

  • Writing & Delivering Performance Appraisals 1201 Shaffer Road, Training Room 161 -  free
    July 14, 2015; 2:00 pm - 4:00 pm
    August 5, 2015; 10:00 am - 12:00 pm

    In this session managers and supervisors will learn the requirements and techniques for writing and delivering meaningful performance appraisals.
    • Build understanding of how to plan, communicate and document in preparation for writing performance appraisals.
    • How to base the performance appraisal on the job description, expectations and goals.
    • Learn strategies for building a narrative, providing evidence of behaviors, and highlighting the impact of performance.
    • Receive pointers for discussing the appraisal, utilizing self-appraisals, and avoiding appraisal pitfalls.
    • Review the appraisal forms and gauge the appraisal ratings.
    Instructor: Bill Parro, Assistant Employee & Labor Relations Manager

  • UC Conducting Performance Appraisals - eCourse: Free
    Conducting Performance Appraisals is the fifth course in the soon to be released eight-part UC Performance Management Series. The series provides the fundamentals of performance management, including important information, tools and resources needed to support UC people managers in their roles. Learners are encouraged to download the Participant Playbook found within the course and use it, and the other resources in the course, to help capture key concepts, complete exercises, and use as a reference back on the job.
  • UC Conducting Performance Appraisals - follow up to eCourse 1201 Shaffer Road, Training Room 161 -  Free
    July 22, 2015; 3:00 pm - 4:00 pm
    August 12, 2015; 3:00 pm - 4:00 pm

    This 1-hour session is an optional follow-up to the e-Course “UC Conducting Performance Appraisals”. You will have an opportunity to have a brief, in-person discussion about appraisals at UCSC. To attend this session, it is required that you complete the e-Course. If you prefer instructor-led trainings, please consider taking the 2-hour “Writing & Delivering Performance Appraisals": Instructor-Led Training on July 14th or August 5th instead of the e-Course.
    Instructor: Bill Parro, Assistant Employee & Labor Relations Manager

Benefits Orientation & Workshops

  • Benefits Orientation Schedule
    Benefits Orientation for employees who are newly eligible for Full or Mid-Level benefits is held on a regular basis.
  • Retirement & Savings Workshops
    UC offers a range of retirement planning and financial education classes to help you make the most of the UC Retirement Savings Program.

Career Development

  • Writing & Delivering Performance Appraisals - See 2015 UC Performance Appraisal Training

  • Find What Works; Build From There: 1201 Shaffer Road, Training Room 161 -  Free
    July 1, 2015 10:00 am - 12:00 pm
    This program combines pieces from four of our current offerings: healthy workplace, dealing with negativity in the workplace, improving communication skills, and respect and positive interaction in the workplace. It’s designed to help employees feel empowered to deal with issues they may have little — or no — control over, and enhance co-worker relationships.
    Program highlights:
    • Explore the impact of negativity
    • Determine methods for overcoming negativity
    • Identify components of workplace health
    • Develop a plan for improving workplace health
    • Examine behaviors that demonstrate respect
    • Practice assertive communication behaviors
    • Apply positive communication and conflict resolution skills
  • Respect and Positive Interaction in the Workplace: 1201 Shaffer Road, Training Room 161 -  Free
    July 28, 2015 1:00 pm - 3:00 pm
    Co-workers who demonstrate integrity and respect in their interactions help cultivate a positive and successful working environment that enhances the bottom line. So, why isn’t every workplace a model of human harmony? It’s for the same reasons our personal lives don’t reflect continuous harmony. This program will introduce communication skills and other behaviors that promote respectful, open ways of relating, settling differences and working effectively as a team.
    Program highlights:
    • Identify the advantages of respectful, positive workplace interaction
    • Identify inappropriate and/or abusive communication styles and behaviors
    • Learn and practice respectful communication techniques and nonverbal behaviors
    • Receive an introduction to conflict negotiation strategies
  • Conflict Management Skills for Supervisors:  1201 Shaffer Road, Training Room 161 -  Free
    August 18, 2015; 3:00 pm - 4:30 pm

    At some point in your work as a supervisor, you will be asked to help resolve a conflict between two supervisees. When an employee comes to ask for your support, how do you respond? This workshop will prepare you to side-step common mistakes and avoid getting in over your head. It offers practical strategies for intervening early, assessing the situation, and coaching employees to take constructive action. This session is intended for managers and supervisors. Participants should not attend this workshop with their direct reports.
    Instructor: Nancy Heischman, Director of Conflict Resolution Services

  • Building Successful Teams for Managers: Location TBD -  Free
    August 25, 2015 1:00 pm - 4:00 pm
    Managers will learn to identify the characteristics of effective teamwork, influence the work group function and recognize the signs of a team in trouble. This program will help participants form and maintain effective teams, and improve productivity and morale.
    Program highlights:
    • Define teamwork
    • Identify the qualities and characteristics of an effective team
    • Determine your individual work style
    • Learn how to modify your work style for team effectiveness
  • Emotional Intelligence Series - Introduction:  Location TBD -  Free
    October 8, 2015; 2:30 pm - 4:30 pm
    February 4, 2016; 2:30 pm - 4:30 pm
    April 21, 2016; 2:30 pm - 4:30 pm

    This 2-hour introductory class is the first in a series of 5 classes designed to present the concepts of emotional intelligence as explained by Daniel Goleman, psychologist, researcher and author. This class will introduce the concept of emotional intelligence, explore how the brain works in relation to emotions, consider how negative emotions hijack rational thought, look at the low road and high road pathways of the brain in relation to thought and emotion, and we'll learn that self-coaching could be an effective way to create new brain pathways.
    This class kicks-off the remaining four classes that will approach the Goleman model of emotional intelligence:
    • Self-Awareness
    • Self-Management
    • Social-Awareness
    • Relationship-Management
    It is recommended, but not necessary, to take all five classes in the series.
    Instructors: Frank Widman

  • Emotional Intelligence Series – Self-Awareness:  LOCATION TBD -  Free
    October 15, 2015; 2:30 pm - 4:30 pm
    February 11, 2016; 2:30 pm - 4:30 pm
    April 28, 2016; 2:30 pm - 4:30 pm

    We know we have emotions, but we sometimes aren’t aware of them until it is too late. This 90-minute class explores the first facet of Daniel Goleman’s 4 categories of Emotional Intelligence: Self-Awareness. Viktor Frankl posits that between stimulus and response is a space, and in this space is the power to monitor and make an appropriate response. This class discusses how we can become more conscious of our response mechanisms. The brain is capable of rewiring itself throughout our lives, and this class will offer what are called low-road and high-road techniques of building our neural circuitry that will serve to help us thrive in the workplace. It is recommended, but not necessary, to take all five classes in the series.
    Instructor: Frank Widman

  • Emotional Intelligence Series – Self-Management:  LOCATION TBD -  Free
    October 22, 2015; 2:30 pm - 4:30 pm
    February 18, 2016; 2:30 pm - 4:30 pm
    May 5, 2016; 2:30 pm - 4:30 pm

    Managing emotions includes staying open to feelings and responses, learning from them, and using the information to modify reactions, make decisions and choose appropriate behaviors. This 2-hour class explores how we process emotions, how we can cope with negative emotions, learning to attune ourselves to positive emotions, and how we can transform unhelpful emotions into more positive actions. You will learn a quick technique called emotional CPR to help you thrive in the workplace. This class is part of Daniel Goleman’s 4-part principles of Emotional Intelligence. It is recommended, but not necessary, to take all five classes in the series.
    Instructor: Frank Widman

  • Emotional Intelligence Series – Social-Awareness:  LOCATION TBD -  Free
    October 29, 2015; 2:30 pm - 4:30 pm
    February 25, 2016; 2:30 pm - 4:30 pm
    May 12, 2016; 2:30 pm - 4:30 pm

    This class explores the third part of Daniel Goleman’s 4 Principles of Emotional Intelligence: Social-Awareness. We know we have emotions and we recognize and try to monitor them. This class deals with understanding of what is going on with other’s behaviors, thoughts, emotions and perceptions. Empathy is the ability to stand in another’s shoes, to be able to nurture and grow positive relationships. This class looks at competencies of social awareness, how to monitor what is going on with others, the recognition that emotions are contagious, the ability to identify verbal and non-verbal triggers, and how we can listen more deeply. It is recommended, but not necessary, to take all five classes in the series.
    Instructor: Frank Widman

  • Emotional Intelligence Series – Relationship Management:  LOCATION TBD -  Free
    November 5, 2015; 2:30 pm - 4:30 pm
    March 3, 2016; 2:30 pm - 4:30 pm
    May 19, 2016; 2:30 pm - 4:30 pm

    The last of the series of classes on Emotional Intelligence explores Daniel Goleman’s 4th Principle: Relationship Management. This 90-minute class delves into the skills of understanding emotions, thoughts and behaviors of others that lead to effective interpersonal communication for everyone involved. Building these skills leads to influencing others, handling conflict effectively, and becoming a leader that embraces the Principles of Community here at UCSC. The class explores the competencies and benefits of relationship management such as building connection, relating authentically, and creating a positive work environment. There will be 30 minutes at the end of class for questions and discussion. It is recommended, but not necessary, to take all five classes in the series.
    Instructor: Frank Widman

  • Management Development Program – Manager Redefined:  1201 Shaffer Road, Training Room 161 or Location TBD -  $84
    October 6, 2015; 8:30 am - 4:30 pm
    November 2, 2015; 8:30 am - 4:30 pm
    February 2, 2016; 8:30 am - 4:30 pm
    March 22, 2016; 8:30 am - 4:30 pm
    May 3, 2016; 8:30 am - 4:30 pm

    The Management Development Program (MDP) is a dynamic systemwide training program that is designed to enhance and strengthen your leadership capabilities in the UC Core Competencies and ensure you have the skills, knowledge and resources to effectively lead, engage, and develop your team. The program consists of completing modules focused around the UC Core Competencies of people management, employee engagement and change management. This program is designed for mid-level managers.
    "Manager Redefined" is the first module of the Management Development Program. The role of managers today is different from what it was just a few short years ago. This module explores what is required of managers today and discusses four key areas of focus:
    • Role of the Manager
    • Building Authenticity and Trust
    • Executing Tasks Through Others
    • Developing and Engaging People
    It is recommended, but not necessary, to take all four classes in the series.
    Lunch is included with the cost of the class.
    Instructors: Bill Parro and Frank Widman

  • Management Development Program – The Engagement Equation:  1201 Shaffer Road, Training Room 161 or Location TBD -  $84
    October 13, 2015; 8:30 am - 4:30 pm
    November 9, 2015; 8:30 am - 4:30 pm
    February 9, 2016; 8:30 am - 4:30 pm
    March 29, 2016; 8:30 am - 4:30 pm
    May 10, 2016; 8:30 am - 4:30 pm

    "The Engagement Equation" is the second module of the Management Development Program. Employee Engagement goes beyond pure motivation to complete a task or do a job. Organizations with high levels of employee engagement are more efficient, have higher productivity and perform better financially than those that don’t. This module discusses what engagement is and the manager’s role in enabling team engagement. You will:
    • Describe the drivers of Engagement
    • Understand your role in Engagement
    • Increase your team’s Engagement by using the Engagement Essentials
    • Plan for and conduct Engagement Conversations
    • Maintain Momentum through Follow-Up Meetings
    It is recommended, but not necessary, to take all four classes in the series.
    Lunch is included with the cost of the class.
    Instructors: Bill Parro and Frank Widman

  • Management Development Program – Exercising Influence:  1201 Shaffer Road, Training Room 161 or Location TBD -  $84
    October 20, 2015; 8:30 am - 4:30 pm
    November 16, 2015; 8:30 am - 4:30 pm
    February 16, 2016; 8:30 am - 4:30 pm
    April 5, 2016; 8:30 am - 4:30 pm
    May 17, 2016; 8:30 am - 4:30 pm

    "Exercising Influence: Building Relationships and Getting Results" is the third module of the Management Development Program. More and more, managers find themselves having to affect an organizational outcome or motivate someone to take action without having direct authority over the situation or the person in question. This module focuses on influence, a key skill in today’s work environment. Topics covered are:
    • Identifying and assessing influence opportunities and choosing strategies to impact those opportunities
    • Evaluating your business network and building supportive working relationships
    • Engaging others in a way that is motivating and makes things happen
    It is recommended, but not necessary, to take all four classes in the series.
    Lunch is included with the cost of the class.
    Instructors: Bill Parro and Frank Widman

  • Management Development Program – Change Management:  1201 Shaffer Road, Training Room 161 or Location TBD -  $84
    October 27, 2015; 8:30 am - 4:30 pm
    November 23, 2015; 8:30 am - 4:30 pm
    February 23, 2016; 8:30 am - 4:30 pm
    April 12, 2016; 8:30 am - 4:30 pm
    May 24, 2016; 8:30 am - 4:30 pm

    "Change Management" is the fourth and final module of the Management Development Program. “The Only Thing That Is Constant Is Change” — Heraclitus Heraclitus who lived 100 years before Plato knew this, and it is never more true than in today’s organizations. This module focuses on change and the manager’s role in understanding, communicating and driving change. Topics covered are:
    • Developing the ability to drive change
    • Understanding change and individual change styles
    • Leading and motivating others through organizational change
    It is recommended, but not necessary, to take all four classes in the series.
    Lunch is included with the cost of the class.
    Instructors: Bill Parro and Frank Widman

  • Individual Career Coaching Sessions: Free
    Career Status Staff, past probation, will be eligible for three confidential career coaching sessions.
  • Career Management Toolkit (Courtesy of UC Davis)
    The best person to manage your career is you!

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Communication

  • Emotional Intelligence Series - Introduction:  Location TBD -  Free
    October 8, 2015; 2:30 pm - 4:30 pm
    February 4, 2016; 2:30 pm - 4:30 pm
    April 21, 2016; 2:30 pm - 4:30 pm

    This 2-hour introductory class is the first in a series of 5 classes designed to present the concepts of emotional intelligence as explained by Daniel Goleman, psychologist, researcher and author. This class will introduce the concept of emotional intelligence, explore how the brain works in relation to emotions, consider how negative emotions hijack rational thought, look at the low road and high road pathways of the brain in relation to thought and emotion, and we'll learn that self-coaching could be an effective way to create new brain pathways.
    This class kicks-off the remaining four classes that will approach the Goleman model of emotional intelligence:
    • Self-Awareness
    • Self-Management
    • Social-Awareness
    • Relationship-Management
    It is recommended, but not necessary, to take all five classes in the series.
    Instructors: Frank Widman

  • Emotional Intelligence Series – Self-Awareness:  LOCATION TBD -  Free
    October 15, 2015; 2:30 pm - 4:30 pm
    February 11, 2016; 2:30 pm - 4:30 pm
    April 28, 2016; 2:30 pm - 4:30 pm

    We know we have emotions, but we sometimes aren’t aware of them until it is too late. This 90-minute class explores the first facet of Daniel Goleman’s 4 categories of Emotional Intelligence: Self-Awareness. Viktor Frankl posits that between stimulus and response is a space, and in this space is the power to monitor and make an appropriate response. This class discusses how we can become more conscious of our response mechanisms. The brain is capable of rewiring itself throughout our lives, and this class will offer what are called low-road and high-road techniques of building our neural circuitry that will serve to help us thrive in the workplace. It is recommended, but not necessary, to take all five classes in the series.
    Instructor: Frank Widman

  • Emotional Intelligence Series – Self-Management:  LOCATION TBD -  Free
    October 22, 2015; 2:30 pm - 4:30 pm
    February 18, 2016; 2:30 pm - 4:30 pm
    May 5, 2016; 2:30 pm - 4:30 pm

    Managing emotions includes staying open to feelings and responses, learning from them, and using the information to modify reactions, make decisions and choose appropriate behaviors. This 2-hour class explores how we process emotions, how we can cope with negative emotions, learning to attune ourselves to positive emotions, and how we can transform unhelpful emotions into more positive actions. You will learn a quick technique called emotional CPR to help you thrive in the workplace. This class is part of Daniel Goleman’s 4-part principles of Emotional Intelligence. It is recommended, but not necessary, to take all five classes in the series.
    Instructor: Frank Widman

  • Emotional Intelligence Series – Social-Awareness:  LOCATION TBD -  Free
    October 29, 2015; 2:30 pm - 4:30 pm
    February 25, 2016; 2:30 pm - 4:30 pm
    May 12, 2016; 2:30 pm - 4:30 pm

    This class explores the third part of Daniel Goleman’s 4 Principles of Emotional Intelligence: Social-Awareness. We know we have emotions and we recognize and try to monitor them. This class deals with understanding of what is going on with other’s behaviors, thoughts, emotions and perceptions. Empathy is the ability to stand in another’s shoes, to be able to nurture and grow positive relationships. This class looks at competencies of social awareness, how to monitor what is going on with others, the recognition that emotions are contagious, the ability to identify verbal and non-verbal triggers, and how we can listen more deeply. It is recommended, but not necessary, to take all five classes in the series.
    Instructor: Frank Widman

  • Emotional Intelligence Series – Relationship Management:  LOCATION TBD -  Free
    November 5, 2015; 2:30 pm - 4:30 pm
    March 3, 2016; 2:30 pm - 4:30 pm
    May 19, 2016; 2:30 pm - 4:30 pm

    The last of the series of classes on Emotional Intelligence explores Daniel Goleman’s 4th Principle: Relationship Management. This 90-minute class delves into the skills of understanding emotions, thoughts and behaviors of others that lead to effective interpersonal communication for everyone involved. Building these skills leads to influencing others, handling conflict effectively, and becoming a leader that embraces the Principles of Community here at UCSC. The class explores the competencies and benefits of relationship management such as building connection, relating authentically, and creating a positive work environment. There will be 30 minutes at the end of class for questions and discussion. It is recommended, but not necessary, to take all five classes in the series.
    Instructor: Frank Widman

  • Find What Works; Build From There: 1201 Shaffer Road, Training Room 161 -  Free
    July 1, 2015 10:00 am - 12:00 pm
    This program combines pieces from four of our current offerings: healthy workplace, dealing with negativity in the workplace, improving communication skills, and respect and positive interaction in the workplace. It’s designed to help employees feel empowered to deal with issues they may have little — or no — control over, and enhance co-worker relationships.
    Program highlights:
    • Explore the impact of negativity
    • Determine methods for overcoming negativity
    • Identify components of workplace health
    • Develop a plan for improving workplace health
    • Examine behaviors that demonstrate respect
    • Practice assertive communication behaviors
    • Apply positive communication and conflict resolution skills
  • Writing & Delivering Performance Appraisals  - See 2015 UC Performance Appraisal Training

  • Respect and Positive Interaction in the Workplace: 1201 Shaffer Road, Training Room 161 -  Free
    July 28, 2015 1:00 pm - 3:00 pm
    Co-workers who demonstrate integrity and respect in their interactions help cultivate a positive and successful working environment that enhances the bottom line. So, why isn’t every workplace a model of human harmony? It’s for the same reasons our personal lives don’t reflect continuous harmony. This program will introduce communication skills and other behaviors that promote respectful, open ways of relating, settling differences and working effectively as a team.
    Program highlights:
    • Identify the advantages of respectful, positive workplace interaction
    • Identify inappropriate and/or abusive communication styles and behaviors
    • Learn and practice respectful communication techniques and nonverbal behaviors
    • Receive an introduction to conflict negotiation strategies
  • Conflict Management Skills for Supervisors:  1201 Shaffer Road, Training Room 161 -  Free
    August 18, 2015; 3:00 pm - 4:30 pm

    At some point in your work as a supervisor, you will be asked to help resolve a conflict between two supervisees. When an employee comes to ask for your support, how do you respond? This workshop will prepare you to side-step common mistakes and avoid getting in over your head. It offers practical strategies for intervening early, assessing the situation, and coaching employees to take constructive action. This session is intended for managers and supervisors. Participants should not attend this workshop with their direct reports.
    Instructor: Nancy Heischman, Director of Conflict Resolution Services

  • Improving Communication Skills – for Employees: Location TBD -  Free
    September 29, 2015; 1:00 pm - 2:00 pm
    Communication is a given. It’s also the heart and soul of our professional and personal interactions. Depending upon our skill level, the way we communicate can open doors to productive relationships, a good working climate and opportunities — or it can slam those same doors shut. This training program will give participants a chance to apply skills that are critical to good communication. And, they will learn about factors that positively influence communication — as well as those that may create barriers.
    Program highlights:
    • Identify factors that influence communication
    • Determine communication barriers
    • Learn the value of assertive communication
    • Practice active listening skills
    • Discuss the role of nonverbal communication
    • Use positive communication for problem-solving
    Instructor: Colin McKechnie

[Back to Categories]

Diversity & Inclusion

  • Diversity & Inclusion Certificate Program
    The Office for Diversity, Equity, and Inclusion offers training that promotes career development, academic and staff employee retention, and provides diversity and compliance education. We seek to educate academic and staff employees about best practices aimed at creating an environment that values diversity and inclusion, is free from bias, and in which all employees are able to succeed.

[Back to Categories]


Leadership, Management & Supervisory Development

  • Conflict Management Skills for Supervisors:  1201 Shaffer Road, Training Room 161 -  Free
    August 18, 2015; 3:00 pm - 4:30 pm

    At some point in your work as a supervisor, you will be asked to help resolve a conflict between two supervisees. When an employee comes to ask for your support, how do you respond? This workshop will prepare you to side-step common mistakes and avoid getting in over your head. It offers practical strategies for intervening early, assessing the situation, and coaching employees to take constructive action. This session is intended for managers and supervisors. Participants should not attend this workshop with their direct reports.
    Instructor: Nancy Heischman, Director of Conflict Resolution Services

  • Building Successful Teams for Managers: Location TBD -  Free
    August 25, 2015 1:00 pm - 4:00 pm
    Managers will learn to identify the characteristics of effective teamwork, influence the work group function and recognize the signs of a team in trouble. This program will help participants form and maintain effective teams, and improve productivity and morale.
    Program highlights:
    • Define teamwork
    • Identify the qualities and characteristics of an effective team
    • Determine your individual work style
    • Learn how to modify your work style for team effectiveness
  • Management Development Program – Manager Redefined:  1201 Shaffer Road, Training Room 161 or Location TBD -  $84
    October 6, 2015; 8:30 am - 4:30 pm
    November 2, 2015; 8:30 am - 4:30 pm
    February 2, 2016; 8:30 am - 4:30 pm
    March 22, 2016; 8:30 am - 4:30 pm
    May 3, 2016; 8:30 am - 4:30 pm

    The Management Development Program (MDP) is a dynamic systemwide training program that is designed to enhance and strengthen your leadership capabilities in the UC Core Competencies and ensure you have the skills, knowledge and resources to effectively lead, engage, and develop your team. The program consists of completing modules focused around the UC Core Competencies of people management, employee engagement and change management. This program is designed for mid-level managers.
    "Manager Redefined" is the first module of the Management Development Program. The role of managers today is different from what it was just a few short years ago. This module explores what is required of managers today and discusses four key areas of focus:
    • Role of the Manager
    • Building Authenticity and Trust
    • Executing Tasks Through Others
    • Developing and Engaging People
    It is recommended, but not necessary, to take all four classes in the series.
    Lunch is included with the cost of the class.
    Instructors: Bill Parro and Frank Widman

  • Management Development Program – The Engagement Equation:  1201 Shaffer Road, Training Room 161 or Location TBD -  $84
    October 13, 2015; 8:30 am - 4:30 pm
    November 9, 2015; 8:30 am - 4:30 pm
    February 9, 2016; 8:30 am - 4:30 pm
    March 29, 2016; 8:30 am - 4:30 pm
    May 10, 2016; 8:30 am - 4:30 pm

    "The Engagement Equation" is the second module of the Management Development Program. Employee Engagement goes beyond pure motivation to complete a task or do a job. Organizations with high levels of employee engagement are more efficient, have higher productivity and perform better financially than those that don’t. This module discusses what engagement is and the manager’s role in enabling team engagement. You will:
    • Describe the drivers of Engagement
    • Understand your role in Engagement
    • Increase your team’s Engagement by using the Engagement Essentials
    • Plan for and conduct Engagement Conversations
    • Maintain Momentum through Follow-Up Meetings
    It is recommended, but not necessary, to take all four classes in the series.
    Lunch is included with the cost of the class.
    Instructors: Bill Parro and Frank Widman

  • Management Development Program – Exercising Influence:  1201 Shaffer Road, Training Room 161 or Location TBD -  $84
    October 20, 2015; 8:30 am - 4:30 pm
    November 16, 2015; 8:30 am - 4:30 pm
    February 16, 2016; 8:30 am - 4:30 pm
    April 5, 2016; 8:30 am - 4:30 pm
    May 17, 2016; 8:30 am - 4:30 pm

    "Exercising Influence: Building Relationships and Getting Results" is the third module of the Management Development Program. More and more, managers find themselves having to affect an organizational outcome or motivate someone to take action without having direct authority over the situation or the person in question. This module focuses on influence, a key skill in today’s work environment. Topics covered are:
    • Identifying and assessing influence opportunities and choosing strategies to impact those opportunities
    • Evaluating your business network and building supportive working relationships
    • Engaging others in a way that is motivating and makes things happen
    It is recommended, but not necessary, to take all four classes in the series.
    Lunch is included with the cost of the class.
    Instructors: Bill Parro and Frank Widman

  • Management Development Program – Change Management:  1201 Shaffer Road, Training Room 161 or Location TBD -  $84
    October 27, 2015; 8:30 am - 4:30 pm
    November 23, 2015; 8:30 am - 4:30 pm
    February 23, 2016; 8:30 am - 4:30 pm
    April 12, 2016; 8:30 am - 4:30 pm
    May 24, 2016; 8:30 am - 4:30 pm

    "Change Management" is the fourth and final module of the Management Development Program. “The Only Thing That Is Constant Is Change” — Heraclitus Heraclitus who lived 100 years before Plato knew this, and it is never more true than in today’s organizations. This module focuses on change and the manager’s role in understanding, communicating and driving change. Topics covered are:
    • Developing the ability to drive change
    • Understanding change and individual change styles
    • Leading and motivating others through organizational change
    It is recommended, but not necessary, to take all four classes in the series.
    Lunch is included with the cost of the class.
    Instructors: Bill Parro and Frank Widman

  • Emotional Intelligence Series - Introduction:  Location TBD -  Free
    October 8, 2015; 2:30 pm - 4:30 pm
    February 4, 2016; 2:30 pm - 4:30 pm
    April 21, 2016; 2:30 pm - 4:30 pm

    This 2-hour introductory class is the first in a series of 5 classes designed to present the concepts of emotional intelligence as explained by Daniel Goleman, psychologist, researcher and author. This class will introduce the concept of emotional intelligence, explore how the brain works in relation to emotions, consider how negative emotions hijack rational thought, look at the low road and high road pathways of the brain in relation to thought and emotion, and we'll learn that self-coaching could be an effective way to create new brain pathways.
    This class kicks-off the remaining four classes that will approach the Goleman model of emotional intelligence:
    • Self-Awareness
    • Self-Management
    • Social-Awareness
    • Relationship-Management
    It is recommended, but not necessary, to take all five classes in the series.
    Instructors: Frank Widman

  • Emotional Intelligence Series – Self-Awareness:  LOCATION TBD -  Free
    October 15, 2015; 2:30 pm - 4:30 pm
    February 11, 2016; 2:30 pm - 4:30 pm
    April 28, 2016; 2:30 pm - 4:30 pm

    We know we have emotions, but we sometimes aren’t aware of them until it is too late. This 90-minute class explores the first facet of Daniel Goleman’s 4 categories of Emotional Intelligence: Self-Awareness. Viktor Frankl posits that between stimulus and response is a space, and in this space is the power to monitor and make an appropriate response. This class discusses how we can become more conscious of our response mechanisms. The brain is capable of rewiring itself throughout our lives, and this class will offer what are called low-road and high-road techniques of building our neural circuitry that will serve to help us thrive in the workplace. It is recommended, but not necessary, to take all five classes in the series.
    Instructor: Frank Widman

  • Emotional Intelligence Series – Self-Management:  LOCATION TBD -  Free
    October 22, 2015; 2:30 pm - 4:30 pm
    February 18, 2016; 2:30 pm - 4:30 pm
    May 5, 2016; 2:30 pm - 4:30 pm

    Managing emotions includes staying open to feelings and responses, learning from them, and using the information to modify reactions, make decisions and choose appropriate behaviors. This 2-hour class explores how we process emotions, how we can cope with negative emotions, learning to attune ourselves to positive emotions, and how we can transform unhelpful emotions into more positive actions. You will learn a quick technique called emotional CPR to help you thrive in the workplace. This class is part of Daniel Goleman’s 4-part principles of Emotional Intelligence. It is recommended, but not necessary, to take all five classes in the series.
    Instructor: Frank Widman

  • Emotional Intelligence Series – Social-Awareness:  LOCATION TBD -  Free
    October 29, 2015; 2:30 pm - 4:30 pm
    February 25, 2016; 2:30 pm - 4:30 pm
    May 12, 2016; 2:30 pm - 4:30 pm

    This class explores the third part of Daniel Goleman’s 4 Principles of Emotional Intelligence: Social-Awareness. We know we have emotions and we recognize and try to monitor them. This class deals with understanding of what is going on with other’s behaviors, thoughts, emotions and perceptions. Empathy is the ability to stand in another’s shoes, to be able to nurture and grow positive relationships. This class looks at competencies of social awareness, how to monitor what is going on with others, the recognition that emotions are contagious, the ability to identify verbal and non-verbal triggers, and how we can listen more deeply. It is recommended, but not necessary, to take all five classes in the series.
    Instructor: Frank Widman

  • Emotional Intelligence Series – Relationship Management:  LOCATION TBD -  Free
    November 5, 2015; 2:30 pm - 4:30 pm
    March 3, 2016; 2:30 pm - 4:30 pm
    May 19, 2016; 2:30 pm - 4:30 pm

    The last of the series of classes on Emotional Intelligence explores Daniel Goleman’s 4th Principle: Relationship Management. This 90-minute class delves into the skills of understanding emotions, thoughts and behaviors of others that lead to effective interpersonal communication for everyone involved. Building these skills leads to influencing others, handling conflict effectively, and becoming a leader that embraces the Principles of Community here at UCSC. The class explores the competencies and benefits of relationship management such as building connection, relating authentically, and creating a positive work environment. There will be 30 minutes at the end of class for questions and discussion. It is recommended, but not necessary, to take all five classes in the series.
    Instructor: Frank Widman

  • Writing & Delivering Performance Appraisals  - See 2015 UC Performance Appraisal Training

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Productivity, Effectiveness & Budgeting

  • Building Successful Teams for Managers: Location TBD -  Free
    August 25, 2015 1:00 pm - 4:00 pm
    Managers will learn to identify the characteristics of effective teamwork, influence the work group function and recognize the signs of a team in trouble. This program will help participants form and maintain effective teams, and improve productivity and morale.
    Program highlights:
    • Define teamwork
    • Identify the qualities and characteristics of an effective team
    • Determine your individual work style
    • Learn how to modify your work style for team effectiveness
  • Writing & Delivering Performance Appraisals  - See 2015 UC Performance Appraisal Training

Technology

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UC Compliance & Policy

  • Fair Hiring: Best Practices in Staff Recruiting: Free
    Email Lori Castro, lhcastro@ucsc.edu for information on instructor-led workshops.
    Attracting and hiring the most qualified candidates to fill staff positions are essential to achieving our mission at UC Santa Cruz. Fair Hiring: Best Practices in Staff Recruiting is one of several UC Santa Cruz mandatory trainings. In this training, you will learn campus best practices to ensure fairness and excellence in all stages of the recruitment process.
  • Greenwashing (Online): Free
    Don't get taken in by deceptive marketing. Learn to buy green for UCSC.
  • Preventing Workplace Violence
    The intent of this handbook is to establish a Zero Tolerance Standard with respect to acts of intimidation, threats of violence, or acts of violence relating to the workplace (violence which stems from an employment relationship) at the University of California, Santa Cruz. It is intended as a guide for employees, supervisors, and managers and has been prepared to aid in the recognition and response to employee workplace violence. A safe and secure workplace is essential to carrying out the mission of the University; the campus and its employees are committed to working together to create and maintain a workplace that is as free as possible from forms of harassing and threatening behaviors.
  • Safety Training
    EH&S provides training to UCSC staff, faculty, and students in a variety of environmental, health, and safety topic areas. Some courses are held on a regular, rotating basis, and can be found on the schedule maintained as part of the BAS Events Manager online registration system. Some are seasonal, depending on specialized needs or are presented as part of an ongoing series.
  • UC Compliance Trainings
    The Regental Office of Ethics, Compliance and Audit Services (ECAS) has developed mandatory compliance training that reinforces the University of California Statement of Ethical Values and Standards of Ethical Conduct
  • UC Ready Training & Information Sessions
    Business Continuity Planning helps an organization respond to the impact of an emergency event or unplanned interruption to normal operations, and be able to continue to provide a minimum acceptable level of service during and in the immediate aftermath of such an event.

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Worklife & Wellness

  • Building Successful Teams for Managers: Location TBD -  Free
    August 25, 2015 1:00 pm - 4:00 pm
    Managers will learn to identify the characteristics of effective teamwork, influence the work group function and recognize the signs of a team in trouble. This program will help participants form and maintain effective teams, and improve productivity and morale.
    Program highlights:
    • Define teamwork
    • Identify the qualities and characteristics of an effective team
    • Determine your individual work style
    • Learn how to modify your work style for team effectiveness
  • Emotional Intelligence Series - Introduction:  Location TBD -  Free
    October 8, 2015; 2:30 pm - 4:30 pm
    February 4, 2016; 2:30 pm - 4:30 pm
    April 21, 2016; 2:30 pm - 4:30 pm

    This 2-hour introductory class is the first in a series of 5 classes designed to present the concepts of emotional intelligence as explained by Daniel Goleman, psychologist, researcher and author. This class will introduce the concept of emotional intelligence, explore how the brain works in relation to emotions, consider how negative emotions hijack rational thought, look at the low road and high road pathways of the brain in relation to thought and emotion, and we'll learn that self-coaching could be an effective way to create new brain pathways.
    This class kicks-off the remaining four classes that will approach the Goleman model of emotional intelligence:
    • Self-Awareness
    • Self-Management
    • Social-Awareness
    • Relationship-Management
    It is recommended, but not necessary, to take all five classes in the series.
    Instructors: Frank Widman

  • Emotional Intelligence Series – Self-Awareness:  LOCATION TBD -  Free
    October 15, 2015; 2:30 pm - 4:30 pm
    February 11, 2016; 2:30 pm - 4:30 pm
    April 28, 2016; 2:30 pm - 4:30 pm

    We know we have emotions, but we sometimes aren’t aware of them until it is too late. This 90-minute class explores the first facet of Daniel Goleman’s 4 categories of Emotional Intelligence: Self-Awareness. Viktor Frankl posits that between stimulus and response is a space, and in this space is the power to monitor and make an appropriate response. This class discusses how we can become more conscious of our response mechanisms. The brain is capable of rewiring itself throughout our lives, and this class will offer what are called low-road and high-road techniques of building our neural circuitry that will serve to help us thrive in the workplace. It is recommended, but not necessary, to take all five classes in the series.
    Instructor: Frank Widman

  • Emotional Intelligence Series – Self-Management:  LOCATION TBD -  Free
    October 22, 2015; 2:30 pm - 4:30 pm
    February 18, 2016; 2:30 pm - 4:30 pm
    May 5, 2016; 2:30 pm - 4:30 pm

    Managing emotions includes staying open to feelings and responses, learning from them, and using the information to modify reactions, make decisions and choose appropriate behaviors. This 2-hour class explores how we process emotions, how we can cope with negative emotions, learning to attune ourselves to positive emotions, and how we can transform unhelpful emotions into more positive actions. You will learn a quick technique called emotional CPR to help you thrive in the workplace. This class is part of Daniel Goleman’s 4-part principles of Emotional Intelligence. It is recommended, but not necessary, to take all five classes in the series.
    Instructor: Frank Widman

  • Emotional Intelligence Series – Social-Awareness:  LOCATION TBD -  Free
    October 29, 2015; 2:30 pm - 4:30 pm
    February 25, 2016; 2:30 pm - 4:30 pm
    May 12, 2016; 2:30 pm - 4:30 pm

    This class explores the third part of Daniel Goleman’s 4 Principles of Emotional Intelligence: Social-Awareness. We know we have emotions and we recognize and try to monitor them. This class deals with understanding of what is going on with other’s behaviors, thoughts, emotions and perceptions. Empathy is the ability to stand in another’s shoes, to be able to nurture and grow positive relationships. This class looks at competencies of social awareness, how to monitor what is going on with others, the recognition that emotions are contagious, the ability to identify verbal and non-verbal triggers, and how we can listen more deeply. It is recommended, but not necessary, to take all five classes in the series.
    Instructor: Frank Widman

  • Emotional Intelligence Series – Relationship Management:  LOCATION TBD -  Free
    November 5, 2015; 2:30 pm - 4:30 pm
    March 3, 2016; 2:30 pm - 4:30 pm
    May 19, 2016; 2:30 pm - 4:30 pm

    The last of the series of classes on Emotional Intelligence explores Daniel Goleman’s 4th Principle: Relationship Management. This 90-minute class delves into the skills of understanding emotions, thoughts and behaviors of others that lead to effective interpersonal communication for everyone involved. Building these skills leads to influencing others, handling conflict effectively, and becoming a leader that embraces the Principles of Community here at UCSC. The class explores the competencies and benefits of relationship management such as building connection, relating authentically, and creating a positive work environment. There will be 30 minutes at the end of class for questions and discussion. It is recommended, but not necessary, to take all five classes in the series.
    Instructor: Frank Widman

  • Find What Works; Build From There: 1201 Shaffer Road, Training Room 161 -  Free
    July 1, 2015 10:00 am - 12:00 pm
    This program combines pieces from four of our current offerings: healthy workplace, dealing with negativity in the workplace, improving communication skills, and respect and positive interaction in the workplace. It’s designed to help employees feel empowered to deal with issues they may have little — or no — control over, and enhance co-worker relationships.
    Program highlights:
    • Explore the impact of negativity
    • Determine methods for overcoming negativity
    • Identify components of workplace health
    • Develop a plan for improving workplace health
    • Examine behaviors that demonstrate respect
    • Practice assertive communication behaviors
    • Apply positive communication and conflict resolution skills
  • Respect and Positive Interaction in the Workplace: 1201 Shaffer Road, Training Room 161 -  Free
    July 28, 2015 1:00 pm - 3:00 pm
    Co-workers who demonstrate integrity and respect in their interactions help cultivate a positive and successful working environment that enhances the bottom line. So, why isn’t every workplace a model of human harmony? It’s for the same reasons our personal lives don’t reflect continuous harmony. This program will introduce communication skills and other behaviors that promote respectful, open ways of relating, settling differences and working effectively as a team.
    Program highlights:
    • Identify the advantages of respectful, positive workplace interaction
    • Identify inappropriate and/or abusive communication styles and behaviors
    • Learn and practice respectful communication techniques and nonverbal behaviors
    • Receive an introduction to conflict negotiation strategies
  • UCSC Wellness Workshops
    UCSC Wellness encourages and supports a healthy and thriving campus community.  We help you attain your highest level of well-being through wellness and health outreach, programs, classes, and education.  
  • UC Living Well
    Welcome to UC Living Well a holistic portal providing faculty, staff and retirees with physical, emotional, and financial resources to promote a healthy culture at the University of California.



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