Professional Development

Course Listings & Registration

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Course enrollments are handled by the UC Learning Center, please have your CruzID and Gold password to log in.  For fee based courses you will need to provide a Fund, Organization, and Account information upon enrollment. Workshops are for UCSC employees only.

Note: Instructor Led courses that do not have a date displayed are those normally offered by Training & Delopment; dates are added as class schedules are set. If you do not see a class that we should consider offering, give us a call or drop us a note. 

To enroll in Training & Development Courses, click on the course titles:


Course Categories

Benefits Orientation & Workshops
Career Development
Communication
Diversity & Inclusion
Leadership, Management & Supervisory Development
Productivity, Effectiveness & University Budgeting
Technology
UC Compliance & Policy
Worklife & Wellness


UC Performance Appraisal Training

Staff Human Resources provides the following resources to support managers and supervisors in completing the appraisals: Your division may choose to designate one or more specific forms to be used, depending on the job responsibilities for employees being reviewed. Standardized appraisal forms are provided at our Procedures page: Performance Appraisal Instructions for Supervisors. Your ELR Analyst can provide you with advice and assistance in writing performance appraisals and consultation in advance of the official appraisal meeting with employees. We expect managers and supervisors to consult with their ELR Analyst when writing a performance appraisal that is less than satisfactory or if performance issues exist. Free training will be offered in the following formats:

  • Writing & Delivering Performance Appraisals - Free
    Managers and supervisors will learn the requirements and techniques for writing meaningful performance appraisals.
    • How to plan, communicate and document in preparation for writing performance appraisals.
    • How to base the performance appraisal on the job description, expectations and goals.
    • Strategies for building a narrative, providing evidence of behaviors, and highlighting the impact of performance.
    • Pointers for discussing the appraisal, utilizing self-appraisals, and avoiding appraisal pitfalls.
    • Review the appraisal forms and gauge the appraisal ratings.
    Instructor: Bill Parro, Assistant Employee & Labor Relations Manager

  • UC Conducting Performance Appraisals: eCourse - Free
    Conducting Performance Appraisals is the fifth course in the soon to be released UC Performance Managemet. Series. The series provides the fundamentals of performance management, including important information, tools and resources needed to support UC managers in their roles. Learners are encouraged to download the Participant Playbook found within the course and use it, and the other resources in the course, to help capture key concepts, complete exercises, and use as a reference back on the job.
  • UC Conducting Performance Appraisals: follow up to eCourse - Free
    This 1-hour session is an optional follow-up to the e-Course “UC Conducting Performance Appraisals”. You will have an opportunity to have a brief, in-person discussion about appraisals at UCSC. To attend this session, it is required that you complete the e-Course. If you prefer instructor-led trainings, please consider taking the 2-hour “Writing & Delivering Performance Appraisals": Instructor-Led Training instead of the e-Course.
    Instructor: Bill Parro, Assistant Employee & Labor Relations Manager

Benefits Orientation & Workshops

Career Development

  • Writing & Delivering Performance Appraisals - See 2015 UC Performance Appraisal Training

  • Management Development Program: Manager Redefined  1201 Shaffer Rd, Rm 161 -  $84
    May 3, 2016; 8:30 am - 4:30 pm

    The Management Development Program (MDP) is a dynamic systemwide training program that is designed to enhance and strengthen your leadership capabilities in the UC Core Competencies and ensure you have the skills, knowledge and resources to effectively lead, engage, and develop your team. The program consists of completing modules focused around the UC Core Competencies of people management, employee engagement and change management. This program is designed for mid-level managers.
    "Manager Redefined" is the first module of the Management Development Program. The role of managers today is different from what it was just a few short years ago. This module explores what is required of managers today and discusses four key areas of focus:
    • Role of the Manager
    • Building Authenticity and Trust
    • Executing Tasks Through Others
    • Developing and Engaging People
    It is recommended, but not necessary, to take all four classes in the series.
    Lunch is included with the cost of the class.
    Instructors: Bill Parro and Frank Widman

  • Management Development Program: The Engagement Equation  1201 Shaffer Rd, Rm 161 -  $84
    May 10, 2016; 8:30 am - 4:30 pm

    "The Engagement Equation" is the second module of the Management Development Program. Employee Engagement goes beyond pure motivation to complete a task or do a job. Organizations with high levels of employee engagement are more efficient, have higher productivity and perform better financially than those that don’t. This module discusses what engagement is and the manager’s role in enabling team engagement. You will:
    • Describe the drivers of Engagement
    • Understand your role in Engagement
    • Increase your team’s Engagement by using the Engagement Essentials
    • Plan for and conduct Engagement Conversations
    • Maintain Momentum through Follow-Up Meetings
    It is recommended, but not necessary, to take all four classes in the series.
    Lunch is included with the cost of the class.
    Instructors: Bill Parro and Frank Widman

  • Management Development Program: Exercising Influence  1201 Shaffer Rd, Rm 161 -  $84
    May 17, 2016; 8:30 am - 4:30 pm

    "Exercising Influence: Building Relationships and Getting Results" is the third module of the Management Development Program. More and more, managers find themselves having to affect an organizational outcome or motivate someone to take action without having direct authority over the situation or the person in question. This module focuses on influence, a key skill in today’s work environment. Topics covered are:
    • Identifying and assessing influence opportunities and choosing strategies to impact those opportunities
    • Evaluating your business network and building supportive working relationships
    • Engaging others in a way that is motivating and makes things happen
    It is recommended, but not necessary, to take all four classes in the series.
    Lunch is included with the cost of the class.
    Instructors: Bill Parro and Frank Widman

  • Management Development Program: Change Management  1201 Shaffer Rd, Rm 161 -  $84
    May 24, 2016; 8:30 am - 4:30 pm

    "Change Management" is the fourth and final module of the Management Development Program. “The Only Thing That Is Constant Is Change” — Heraclitus Heraclitus who lived 100 years before Plato knew this, and it is never more true than in today’s organizations. This module focuses on change and the manager’s role in understanding, communicating and driving change. Topics covered are:
    • Developing the ability to drive change
    • Understanding change and individual change styles
    • Leading and motivating others through organizational change
    It is recommended, but not necessary, to take all four classes in the series.
    Lunch is included with the cost of the class.
    Instructors: Bill Parro and Frank Widman

  • Individual Career Coaching Sessions Free
    Career Status Staff, past probation, will be eligible for three confidential career coaching sessions.
  • Career Management Toolkit (Courtesy of UC Davis)
    The best person to manage your career is you!

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Communication

  • Managing Difficult Customer Interactions 1201 Shaffer Rd, Rm 161 -  Free
    June 2, 2016; 3:00 pm - 4:30 pm

    Even if our job description does not include the words “customer service,” most of us, at some point, must respond to complaints, criticism, anger or demands regarding the product of our work. This workshop will focus on managing these challenging interactions in a way that satisfies the customer and keeps our self-esteem intact.
    Participants will gain tools to:
    • Bring calm to both sides of the interaction
    • Quickly identify the solve-able problem
    • Enlist the customer’s cooperation in finding a solution
    • Maintain appropriate boundaries; protect against abuse
    Participants are invited to bring real examples of difficult customer interactions for use as case studies.
    Instructor: Nancy Heischman, Director of Campus Conflict Resolution Services
  • Respectfully Requesting Change  1201 Shaffer Rd, Rm 161 -  Free
    May 26, 2016; 3:30 pm - 4:30 pm

    “I have a coworker who is always interrupting me.” “My boss doesn’t give me all the information I need when she assigns a new project.” “Sometimes people are so rude to me on the phone.” At some point, we all encounter behavior or communication patterns that interfere with our ability to do our best work, or be at our best in the workplace. How can we ask for change in a way that opens the door to cooperation rather than provoking defensiveness? In this workshop, we will review a simple template for respectfully requesting change, and practice applying it to common workplace situations – both lateral and hierarchical.
    Participants should not attend this workshop with their direct reports.
    Presenter: Nancy Heischman, Director of Campus Conflict Resolution Services

  • Writing & Delivering Performance Appraisals See 2015 UC Performance Appraisal Training

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Diversity & Inclusion

  • Diversity & Inclusion Certificate Program
    The Office for Diversity, Equity, and Inclusion offers training that promotes career development, academic and staff employee retention, and provides diversity and compliance education. We seek to educate academic and staff employees about best practices aimed at creating an environment that values diversity and inclusion, is free from bias, and in which all employees are able to succeed.

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Leadership, Management & Supervisory Development

  • Management Development Program: Manager Redefined  1201 Shaffer Rd, Rm 161 -  $84
    May 3, 2016; 8:30 am - 4:30 pm

    The Management Development Program (MDP) is a dynamic systemwide training program that is designed to enhance and strengthen your leadership capabilities in the UC Core Competencies and ensure you have the skills, knowledge and resources to effectively lead, engage, and develop your team. The program consists of completing modules focused around the UC Core Competencies of people management, employee engagement and change management. This program is designed for mid-level managers.
    "Manager Redefined" is the first module of the Management Development Program. The role of managers today is different from what it was just a few short years ago. This module explores what is required of managers today and discusses four key areas of focus:
    • Role of the Manager
    • Building Authenticity and Trust
    • Executing Tasks Through Others
    • Developing and Engaging People
    It is recommended, but not necessary, to take all four classes in the series.
    Lunch is included with the cost of the class.
    Instructors: Bill Parro and Frank Widman

  • Management Development Program: The Engagement Equation  1201 Shaffer Rd, Rm 161 -  $84
    May 10, 2016; 8:30 am - 4:30 pm

    "The Engagement Equation" is the second module of the Management Development Program. Employee Engagement goes beyond pure motivation to complete a task or do a job. Organizations with high levels of employee engagement are more efficient, have higher productivity and perform better financially than those that don’t. This module discusses what engagement is and the manager’s role in enabling team engagement. You will:
    • Describe the drivers of Engagement
    • Understand your role in Engagement
    • Increase your team’s Engagement by using the Engagement Essentials
    • Plan for and conduct Engagement Conversations
    • Maintain Momentum through Follow-Up Meetings
    It is recommended, but not necessary, to take all four classes in the series.
    Lunch is included with the cost of the class.
    Instructors: Bill Parro and Frank Widman

  • Management Development Program: Exercising Influence  1201 Shaffer Rd, Rm 161 -  $84
    May 17, 2016; 8:30 am - 4:30 pm

    "Exercising Influence: Building Relationships and Getting Results" is the third module of the Management Development Program. More and more, managers find themselves having to affect an organizational outcome or motivate someone to take action without having direct authority over the situation or the person in question. This module focuses on influence, a key skill in today’s work environment. Topics covered are:
    • Identifying and assessing influence opportunities and choosing strategies to impact those opportunities
    • Evaluating your business network and building supportive working relationships
    • Engaging others in a way that is motivating and makes things happen
    It is recommended, but not necessary, to take all four classes in the series.
    Lunch is included with the cost of the class.
    Instructors: Bill Parro and Frank Widman

  • Management Development Program: Change Management  1201 Shaffer Rd, Rm 161 -  $84
    May 24, 2016; 8:30 am - 4:30 pm

    "Change Management" is the fourth and final module of the Management Development Program. “The Only Thing That Is Constant Is Change” — Heraclitus Heraclitus who lived 100 years before Plato knew this, and it is never more true than in today’s organizations. This module focuses on change and the manager’s role in understanding, communicating and driving change. Topics covered are:
    • Developing the ability to drive change
    • Understanding change and individual change styles
    • Leading and motivating others through organizational change
    It is recommended, but not necessary, to take all four classes in the series.
    Lunch is included with the cost of the class.
    Instructors: Bill Parro and Frank Widman

  • Writing & Delivering Performance Appraisals  - See 2015 UC Performance Appraisal Training

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Productivity, Effectiveness & Budgeting

  • The University's Budget 1201 Shaffer Rd, Rm 161 -  Free
  • May 4, 2016; 2:00 pm - 4:00 pm
    This session provides a general overview of the University’s Budget and includes information on the major funding streams, the purpose of the budget and the systems we use to track and manage the University’s resources. The class will provide insights into how the budget is developed, UC Office of the President funding formulas, the UCSC campus budget processes, and the assumptions that guide our planning. Highlights of the latest budget news will also be presented.
    Upon completion of this session participants will get a better understanding of
    • The context and assumptions that guide our resource projections
    • The process and timeline for developing our budget
    • UCSC information systems and their role in supporting resource management
    • Resources available to help you track and manage your budget
    • Permanent budgets, staffing lists, and how to balance your budget.
    Intended Audience: Employees responsible for managing a budget as well as those interested in a better understanding of the University budget.
    Instructors: Peggy Delaney, Vice Chancellor of Planning & Budget and Free Moini, Budget Director

  • What's My Budget? 1201 Shaffer Rd, Rm 161 -  Free
    May 11, 2016; 2:00 pm - 4:30 pm

    Ever had trouble figuring out your budget or deciphering status reports on your budget? This class will cover a wide range of budget basics - everything from what is a FOAPAL and why it is important, to reading reports, utilizing information systems and making resource projections. Attendees are invited to bring their toughest or nagging budget challenges. Time will be provided for questions, advice, and help solving your budget conundrums.
    Participants will get a better understanding of:
    • The University Budget and the assumptions that guide our resource projections.
    • UCSC systems and their role in supporting resource management.
    • Basic reports available for your use - how to read them and when to use them.
    • Introductory skills to analyze budgets and identify problems.
    • Permanent budgets, staffing lists, and how to balance your budget.
    Intended Audience: Anyone responsible for managing a budget, budget analysts and financial assistants, or staff who provide budgetary support.
    Instructors: Jackie Lemus, Principal Budget Analyst & Stacy Hochstein, Business Manager

  • Demystifying Financial Transactions 1201 Shaffer Rd, Rm 161 -  Free
    May 18, 2016; 2:00 pm - 4:00 pm

    A follow-up to the “What’s My Budget?” class, this session will provide a more in-depth explanation of the Financial Transactions report. The class will review the flow of information between campus financial systems, and provide guidance on decoding expenses on the Financial Transactions Report. Attendees are encouraged to bring questions specific to their own units’ financial transactions.
    Participants will get a better understanding of:
    • The timeliness of budgetary and financial adjustments across campus.
    • The campus financial systems and how information flows between them.
    • How to read the Financial Transactions Report and where to get help when something is unclear.
    • Commonly misunderstood costs (i.e. Who pays for an employee’s terminal vacation?)
    Intended Audience: Anyone responsible for managing a budget, budget analysts and financial assistants, or staff who provide budgetary support.
    Instructor: Jackie Lemus, Principal Budget Analyst

  • Writing & Delivering Performance Appraisals: See 2015 UC Performance Appraisal Training

Technology

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UC Compliance & Policy

  • Fair Hiring: Best Practices in Staff Recruiting Free
    Email Lori Castro, lhcastro@ucsc.edu for information on instructor-led workshops.
    Attracting and hiring the most qualified candidates to fill staff positions are essential to achieving our mission at UC Santa Cruz. Fair Hiring: Best Practices in Staff Recruiting is one of several UC Santa Cruz mandatory trainings. In this training, you will learn campus best practices to ensure fairness and excellence in all stages of the recruitment process.
  • GreenwashingFree
    Don't get taken in by deceptive marketing. Learn to buy green for UCSC.
  • Preventing Workplace Violence
    The intent of this handbook is to establish a Zero Tolerance Standard with respect to acts of intimidation, threats of violence, or acts of violence relating to the workplace (violence which stems from an employment relationship) at the University of California, Santa Cruz. It is intended as a guide for employees, supervisors, and managers and has been prepared to aid in the recognition and response to employee workplace violence. A safe and secure workplace is essential to carrying out the mission of the University; the campus and its employees are committed to working together to create and maintain a workplace that is as free as possible from forms of harassing and threatening behaviors.
  • Safety Training
    EH&S provides training to UCSC staff, faculty, and students in a variety of environmental, health, and safety topic areas. Some courses are held on a regular, rotating basis, and can be found on the schedule maintained as part of the BAS Events Manager online registration system. Some are seasonal, depending on specialized needs or are presented as part of an ongoing series.
  • UC Compliance Trainings
    The Regental Office of Ethics, Compliance and Audit Services (ECAS) has developed mandatory compliance training that reinforces the University of California Statement of Ethical Values and Standards of Ethical Conduct
  • UC Ready Training & Information Sessions
    Business Continuity Planning helps an organization respond to the impact of an emergency event or unplanned interruption to normal operations, and be able to continue to provide a minimum acceptable level of service during and in the immediate aftermath of such an event.

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Worklife & Wellness

  • Identity Theft  1201 Shaffer Rd, Rm 161 -  Free
    March 30, 2016; 11:00 am - 12:00 pm

    Identity theft has become so prevalent that chances are either you or someone you know has been a victim. It’s not uncommon for these situations to take hundreds of hours and dollars to resolve.
    Program highlights:
    • Find out the most common ways people can obtain your financial and identity data
    • Learn how to protect yourself against becoming a victim of fraud
    • Identify what steps to take if you find you’ve become a victim
    • Identify resources for further learning
    Instructor:  Ann Llewellyn, Optum Consultant

  • Personal Financial Boot Camp  1201 Shaffer Rd, Rm 161 -  Free
    March 30, 2016; 1:00 pm - 4:00 pm

    This comprehensive 3-hour program puts all the pieces of the financial puzzle on the table in terms anyone can understand. It gives participants the knowledge and tools to move forward to relieve financial stressors created by ignorance and confusion. With tools in hand participants will leave with their own personal financial priorities to make smart decisions for a lifetime.
    Program highlights:
    • Balance sheet, cash flow and budgeting
    • Debt management
    • Goal setting
    • Basics of retirement planning
    • Asset allocation
    • Estate planning
    • Insurance
    • The “brilliant basics”
    Instructor:  Ann Llewellyn, Optum Consultant

  • Emotional Intelligence Series: Introduction  1201 Shaffer Rd, Rm 161 -  Free
    April 21, 2016; 2:30 pm - 4:30 pm

    This 2-hour introductory class is the first in a series of 5 classes designed to present the concepts of emotional intelligence as explained by Daniel Goleman, psychologist, researcher and author. This class will introduce the concept of emotional intelligence, explore how the brain works in relation to emotions, consider how negative emotions hijack rational thought, look at the low road and high road pathways of the brain in relation to thought and emotion, and we'll learn that self-coaching could be an effective way to create new brain pathways.
    This class kicks-off the remaining four classes that will approach the Goleman model of emotional intelligence:
    • Self-Awareness
    • Self-Management
    • Social-Awareness
    • Relationship-Management
    It is recommended, but not necessary, to take all five classes in the series.
    Instructors: Frank Widman
  • Emotional Intelligence Series: Self-Awareness  1201 Shaffer Rd, Rm 161 -  Free
    April 28, 2016; 2:30 pm - 4:30 pm

    We know we have emotions, but we sometimes aren’t aware of them until it is too late. This 90-minute class explores the first facet of Daniel Goleman’s 4 categories of Emotional Intelligence: Self-Awareness. Viktor Frankl posits that between stimulus and response is a space, and in this space is the power to monitor and make an appropriate response. This class discusses how we can become more conscious of our response mechanisms. The brain is capable of rewiring itself throughout our lives, and this class will offer what are called low-road and high-road techniques of building our neural circuitry that will serve to help us thrive in the workplace. It is recommended, but not necessary, to take all five classes in the series.
    Instructor: Frank Widman

  • Emotional Intelligence Series: Self-Management  1201 Shaffer Rd, Rm 161 -  Free
    May 5, 2016; 2:30 pm - 4:30 pm

    Managing emotions includes staying open to feelings and responses, learning from them, and using the information to modify reactions, make decisions and choose appropriate behaviors. This 2-hour class explores how we process emotions, how we can cope with negative emotions, learning to attune ourselves to positive emotions, and how we can transform unhelpful emotions into more positive actions. You will learn a quick technique called emotional CPR to help you thrive in the workplace. This class is part of Daniel Goleman’s 4-part principles of Emotional Intelligence. It is recommended, but not necessary, to take all five classes in the series.
    Instructor: Frank Widman

  • Emotional Intelligence Series: Social-Awareness  1201 Shaffer Rd, Rm 1611 -  Free
    May 12, 2016; 2:30 pm - 4:30 pm

    This class explores the third part of Daniel Goleman’s 4 Principles of Emotional Intelligence: Social-Awareness. We know we have emotions and we recognize and try to monitor them. This class deals with understanding of what is going on with other’s behaviors, thoughts, emotions and perceptions. Empathy is the ability to stand in another’s shoes, to be able to nurture and grow positive relationships. This class looks at competencies of social awareness, how to monitor what is going on with others, the recognition that emotions are contagious, the ability to identify verbal and non-verbal triggers, and how we can listen more deeply. It is recommended, but not necessary, to take all five classes in the series.
    Instructor: Frank Widman

  • Emotional Intelligence Series: Relationship Management  1201 Shaffer Rd, Rm 161 -  Free
    May 19, 2016; 2:30 pm - 4:30 pm

    The last of the series of classes on Emotional Intelligence explores Daniel Goleman’s 4th Principle: Relationship Management. This 90-minute class delves into the skills of understanding emotions, thoughts and behaviors of others that lead to effective interpersonal communication for everyone involved. Building these skills leads to influencing others, handling conflict effectively, and becoming a leader that embraces the Principles of Community here at UCSC. The class explores the competencies and benefits of relationship management such as building connection, relating authentically, and creating a positive work environment. There will be 30 minutes at the end of class for questions and discussion. It is recommended, but not necessary, to take all five classes in the series.
    Instructor: Frank Widman

  • UCSC Wellness Workshops
    UCSC Wellness encourages and supports a healthy and thriving campus community.  We help you attain your highest level of well-being through wellness and health outreach, programs, classes, and education.  
  • UC Living Well
    Welcome to UC Living Well a holistic portal providing faculty, staff and retirees with physical, emotional, and financial resources to promote a healthy culture at the University of California.



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