Professional Development

Course Listings & Registration

Before signing up for a course: Please obtain your supervisor's approval and review our Enrollment and Cancellation Policies. Important - unsupported browsers and popup blockers will create browsing issues with our Learning Management System; please refer to our Learning Center Page for a list of compatible browsers.

Course enrollments are handled by the UC Learning Center, please have your CruzID and Gold password to log in.  For fee based courses you will need to provide a Fund, Organization, and Account information upon enrollment. Workshops are for UCSC employees only. Fees may be paid with a personal check made out to UC Regents if not covered by your unit.

To enroll in Training & Development Courses, click on the course titles:


Course Categories

Benefits Orientation & Workshops
Career Development
Communication
Diversity & Inclusion
Leadership, Management & Supervisory Development
Productivity, Effectiveness & University Budgeting
Technology
UC Compliance & Policy
Worklife & Wellness



Benefits Orientation & Workshops

  • Benefits Orientation Schedule
    Benefits Orientation for employees who are newly eligible for Full or Mid-Level benefits is held on a regular basis.

  • Retirement & Savings Workshops
    UC offers a range of retirement planning and financial education classes to help you make the most of the UC Retirement Savings Program.


Career Development

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Communication

  • Managing Difficult Customer Interactions: Free
    February 19, 2014 3:00 pm - 4:30 pm

    Even if our job description does not include the words “customer service,” most of us, at some point, must respond to complaints, criticism, anger or demands regarding the product of our work. This workshop will focus on managing these challenging interactions in a way that satisfies the customer and keeps our self-esteem intact.

  • Conflict Clinic-Coping with Passive Aggressive Behavior: Free
    March 27, 2014 3:30 pm - 4:30 pm
    Conflict Clinics are facilitated discussion and problem-solving sessions, addressing topics suggested by previous workshop participants. Each clinic provides the opportunity to explore the terrain of a particular problem and gain tools for navigating it more effectively. Participants are invited to come with specific questions, scenarios, and triumphs related to the topic. This session will focus on skillfully responding to passive aggressive behavior.

  • What is Your Conflict Management Style?: Free
    May 1, 2014 3:00 pm - 4:30 pm
    Ideally, when faced with conflict, we are all able to adapt our response to fit the circumstances. In reality, many of us have a habitual, “one size fits all” response, based on personal history and temperament. Using the Thomas-Kilmann Conflict Mode Instrument, this workshop will help participants identify their own conflict management preferences relative to five universal styles. We will also explore the stages of conflict (including recognizing early signs), and appropriate and inappropriate applications of each conflict management style.

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Diversity & Inclusion

  • Diversity & Inclusion Workshops
    The Office for Diversity, Equity, and Inclusion offers training that promotes career development, academic and staff employee retention, and provides diversity and compliance education. We seek to educate academic and staff employees about best practices aimed at creating an environment that values diversity and inclusion, is free from bias, and in which all employees are able to succeed.

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Leadership, Management & Supervisory Development

  • Managing Difficult Customer Interactions: Free
    February 19, 2014 3:00 pm - 4:30 pm

    Even if our job description does not include the words “customer service,” most of us, at some point, must respond to complaints, criticism, anger or demands regarding the product of our work. This workshop will focus on managing these challenging interactions in a way that satisfies the customer and keeps our self-esteem intact.

  • Conflict Clinic-Coping with Passive Aggressive Behavior: Free
    March 27, 2014 3:30 pm - 4:30 pm
    Conflict Clinics are facilitated discussion and problem-solving sessions, addressing topics suggested by previous workshop participants. Each clinic provides the opportunity to explore the terrain of a particular problem and gain tools for navigating it more effectively. Participants are invited to come with specific questions, scenarios, and triumphs related to the topic. This session will focus on skillfully responding to passive aggressive behavior.

  • What is Your Conflict Management Style?: Free
    May 1, 2014 3:00 pm - 4:30 pm
    Ideally, when faced with conflict, we are all able to adapt our response to fit the circumstances. In reality, many of us have a habitual, “one size fits all” response, based on personal history and temperament. Using the Thomas-Kilmann Conflict Mode Instrument, this workshop will help participants identify their own conflict management preferences relative to five universal styles. We will also explore the stages of conflict (including recognizing early signs), and appropriate and inappropriate applications of each conflict management style.

  • Conflict Management Skills for Supervisors: Free
    May 6, 2014 3:00 pm - 4:30 pm
    At some point in your work as a supervisor, you will be asked to help resolve a conflict between two supervisees. When an employee comes to ask for your support, how do you respond? This workshop will prepare you to side-step common mistakes and avoid getting in over your head. It offers practical strategies for intervening early, assessing the situation, and coaching employees to take constructive action. This session is intended for managers and supervisors. Participants should not attend this workshop with their direct reports

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Productivity, Effectiveness & Budgeting

  • What's My Budget?: Free
    April 30, 2014 2:00 pm - 4:30 pm
    Ever had trouble figuring out your budget or deciphering status reports on your budget? This class will cover a wide range of budget basics - everything from what is a FOAPAL and why it is important; reading reports; utilizing information systems; and making resource projections. Attendees are invited to bring their toughest or nagging budget challenges. Time will be provided for questions, advice, and help solving your budget conundrums.

  • Demystifying Financial Transactions: Free
    May 19, 2014 2:30 pm - 4:30 pm
    A follow-up the the "What's My Budget?" class, this session will provide a more in depth explanation of the Financial Transactions report. The class will review the flow of information between campus financial systems, and provide guidance on decoding expenses on the Financial Transactions Report. Attendees are encouraged to bring questions specific to their own units' financial transactions.
  • The University's Budget: Free
    May 29, 2014 2:30 pm - 4:30 pm
    This session provides a general overview of the University's Budget and includes information on the major funding streams, the purpose of the budget and the systems we use to track and manage the University's resources. The class will provide insights into how the budget is developed, UC Office of the President funding formulas, the UCSC campus budget processes, and the assumptions that guide our planning. Highlights of the latest budget news will aslo be presented.


Technology

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UC Compliance & Policy

  • Fair Hiring: Best Practices in Staff Recruiting: Free
    Email Lori Castro, lhcastro@ucsc.edu for information on instructor-led workshops.
    Attracting and hiring the most qualified candidates to fill staff positions are essential to achieving our mission at UC Santa Cruz. Fair Hiring: Best Practices in Staff Recruiting is one of several UC Santa Cruz mandatory trainings. In this training, you will learn campus best practices to ensure fairness and excellence in all stages of the recruitment process.

  • Greenwashing (Online): Free
    Don't get taken in by deceptive marketing. Learn to buy green for UCSC.

  • Preventing Workplace Violence
    The intent of this handbook is to establish a Zero Tolerance Standard with respect to acts of intimidation, threats of violence, or acts of violence relating to the workplace (violence which stems from an employment relationship) at the University of California, Santa Cruz. It is intended as a guide for employees, supervisors, and managers and has been prepared to aid in the recognition and response to employee workplace violence. A safe and secure workplace is essential to carrying out the mission of the University; the campus and its employees are committed to working together to create and maintain a workplace that is as free as possible from forms of harassing and threatening behaviors.

  • Safety Training
    EH&S provides training to UCSC staff, faculty, and students in a variety of environmental, health, and safety topic areas. Some courses are held on a regular, rotating basis, and can be found on the schedule maintained as part of the BAS Events Manager online registration system. Some are seasonal, depending on specialized needs or are presented as part of an ongoing series.

  • UC Compliance Trainings
    The Regental Office of Ethics, Compliance and Audit Services (ECAS) has developed mandatory compliance training that reinforces the University of California Statement of Ethical Values and Standards of Ethical Conduct

  • UC Ready Training & Information Sessions
    Business Continuity Planning helps an organization respond to the impact of an emergency event or unplanned interruption to normal operations, and be able to continue to provide a minimum acceptable level of service during and in the immediate aftermath of such an event.

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Worklife & Wellness

  • Heart Health: Free
    February 13, 2014 3:00 pm - 4:30 pm

    Dr. Johnson will outline the vital steps you need to know to prevent heart disease. He will review the latest research on what lifestyle changes have the most impact, summarize the new national guidelines on cholesterol management and provide tools on how to calculate your own risk.

  • Plant Based Diet 101 - What does it mean and Why should I do it?: Free
    March 26, 2014 12:00 pm - 1:00 pm
    Come and learn why a diet of all plants may be just the dietary move your body has been asking for. Participants will learn multiple reasons why eating vegan is great for health and great for the planet. Vegan food samples will be served and sample recipes will be provided.

  • Plant Based Diet 201 - How to Implement!: Free
    May 21, 2014 12:00 pm - 1:00 pm
    In this second class of a 2-part series, we will explore what a day of balanced vegan eating looks like. Attendees will participate in vegan meal planning and sample local vegan treats.

  • Emotional Intelligence Series - Introduction to Emotional Intelligence: Free
    May 7, 2014 3:00 pm - 5:00 pm
    This 2-hour introductory class is the first in a series of 5 classes designed to present the concepts of emotional intelligence as explained by Daniel Goleman, psychologist, researcher and author. This class will introduce the concept of emotional intelligence, explore how the brain works in relation to emotions, consider how negative emotions hijack rational thought, look at the low road and high road pathways of the brain in relation to thought and emotion, and we'll learn that self-coaching could be an effective way to create new brain pathways. This class kicks off the remaining four classes that will approach the Goleman model of emotional intelligence: Self-Awareness Self-Management Social-Awareness Relationship-Management It is recommended but not necessary to take all five classes in the series.

  • Emotional Intelligence Series - Self-awareness: Free
    May 14, 2014 3:00 pm - 4:30 pm
    We know we have emotions, but we sometimes aren't aware of them until it is too late. This 90-minute class explores the first facet of Daniel Goleman's 4 categories of Emotional Intelligence: Self-awareness. Viktor Frankl posits that between stimulus and response is a space, and in this space is the power to monitor and make an appropriate response. This class discusses how we can become more conscious of our response mechanisms. The brain is capable of rewiring itself throughout our lives, and this class will offer what are called low-road and high-road techniques of building our neural circuitry that will serve to help us thrive in the workplace.

  • Emotional Intelligence Series - Self-management: Free
    May 21, 2014 3:00 pm - 4:30 pm
    Managing emotions includes staying open to feelings and responses, learning from them, and using the information to modify reactions, make decisions and choose appropriate behaviors. This 90-minute class explores how we process emotions, how we can cope with negative emotions, learning to attune ourselves to positive emotions and how we can transform unhelpful emotions into more positive actions. You will learn a quick technique called emotional CPR to help us thrive in the workplace. This class is part of Daniel Goleman's 4-part principles of Emotional Intelligence.

  • Emotional Intelligence Series - Social-awareness: Free
    May 28, 2014 3:00 pm - 4:30 pm
    This class explores the third part of Daniel Goleman's 4 Principles of Emotional Intelligence: Social-Awareness. We know we have emotions and we recognize and try to monitor them. This class deals with understanding of what is going on with other's behaviors, thoughts, emotions and perceptions. Empathy is the ability to stand in another's shoes, to be able to nurture and grow positive relationships. This class looks at competencies of social awareness, how to monitor what is going on with others, the recognition that emotions are contagious, the ability to identify verbal and non-verbal triggers, and how we can listen more deeply.

  • Emotional Intelligence Series - Relationship Management: Free
    June 4, 2014 3:00 pm - 4:30 pm
    The last of the series of classes on Emotional Intelligence explores Daniel Goleman's 4th Principle: Relationship Management. This 90-minute class delves into the skills of understanding emotions, thoughts and behaviors of others that leads to effective interpersonal communication for everyone involved. Building these skills leads to influencing others, handling conflict effectively, and becoming a leader that embraces the Principles of Community here at UCSC. The class explores the competencies and benefits of relationship management such as building connection, relating authentically, and creating a positive work environment.

  • UCSC Wellness Workshops
    UCSC Wellness encourages and supports a healthy and thriving campus community.  We help you attain your highest level of well-being through wellness and health outreach, programs, classes, and education.  

  • UC Living Well
    Welcome to UC Living Well a holistic portal providing faculty, staff and retirees with physical, emotional, and financial resources to promote a healthy culture at the University of California.



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