Business Operations and Administration

Banana Slug on a Glass Sphere

BOA brings solutions to a world that may be upside down!


The logistical, operational & communications foundation for SHR.

We changed our name! – Formerly known as Business Administration, Policy, Projects & Resources (BAPPR), we are now Business Operations and Administration (BOA). This name is more in line with our evolving responsibilities and services provided.

For Help with this Topic …Please Contact …
  • SHR Unit budget
Elvia Ontiveros
Ryder Fletcher
  • Policy Review and Analysis
  • Strategic Planning
  • Special Projects
Elvia Ontiveros
  • Procurement Financial Support
  • Space/Facilities Management
SHR Procurement/Facilities/Tech support
  • Records Management
    • Personnel Record Access Requests
    • Personnel Records Maintenance
    • Records Retention Compliance
    • Subpoena/Record Request Response
  • Required Labor Law Notices
SHR Record Requests
  • Background Check Questions
  • LiveScan Coordination
Background Check Team
Livescan Fingerprinting
  • Service Credit Questions
  • Service Credit Vacation Calculations and Recognition
Service Credit Help
  • Web Updates/Banners
  • E-Blasts
  • Tuesday Newsday/News Release Requests
  • Special Communication Projects
Web Updates and Communications Support
  • Campaigns to Increase Staff Engagement
  • Team Building & Morale Boosting Activities
Sunshine Club
  • SHR Database Management
    • Background Check Database
    • Service Credit Solution Database
    • Seniority Calculator Database
Sterling Nicholson
  • SHR Systems Administration and Development
    • ServiceNow / SlugHubDocuSign
    • Job Builder
    • Case IQ
Ken Shaw
Sterling Nicholson

– Staff Directory –

Mailstop: Staff Human Resources 
Location: Scotts Valley Center – 100 Enterprise Way
Note: All numbers are in the 831 Area Code

NamePositionPhoneEmail
Elvia OntiverosStaff HR Chief of Staff and BOA Director459-2959elvia@ucsc.edu
Alexiss CastanedaBOA HR Generalist502-1417acasta23@ucsc.edu
Eleene OlsonBOA HR Generalist459-1587emolson@ucsc.edu
Ryder FletcherFOA BOA Budget Analyst459-3929rnfletch@ucsc.edu
Sterling NicholsonBOA Business Process Analyst502-1299stnichol@ucsc.edu
Detmar FinkeBOA Web/ Digital Communications Specialist459-1684dhfinke@ucsc.edu
Ken ShawBOA Information Systems Analyst459-3064kdshaw@ucscc.edu
Teddy DanielsonBOA Web Student Assistant Leadtddaniel@ucsc.edu
Jason MaheruBOA Student Assistantjmaheru@ucsc.edu
Jaicee MarshallBOA Student Assistantjalymars@ucsc.edu
Isabella WalshBOA Student Assistantisrwalsh@ucsc.edu
John TapiaBOA Student Assistantjoantapi@ucsc.edu
Maya KleinBOA Student Assistantmwklein@ucsc.edu
Margaret KnappenBOA Student Assistantmknappen@ucsc.edu
Last modified: Oct 31, 2025