Optum Alert: Wildfires - Free emotional support help line for all people impacted.

August 24, 2020

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Optum Alert: California Wildfires

Optum Takes Action to Support Individuals Impacted

Detail of Services

Optum is offering a free emotional support help line for all people impacted. This help line will provide those affected access to specially trained mental health specialists. The company’s public toll-free help line number, 866-342-6892, will be open 24 hours a day, seven days a week for as long as necessary. This service is free of charge and open to anyone. Specially trained Optum mental health specialists help people manage their stress and anxiety so they can continue to address their everyday needs. Callers may also receive referrals to community resources to help them with specific concerns, including financial and legal matters.

Along with the toll-free help line, emotional-support resources and information are available online at www.liveandworkwell.com. View the Important Communications alert on www.liveandworkwell.com near the bottom of the member home page for local resources.

You can find the following resource centers by using a keyword search on liveandworkwell.com

  • Disaster Planning & Recovery Center: Type the keyword “disaster” into the search bar, select the Disaster Planning & Recovery Center. Here you’ll find information on preparing for and recovering from natural disasters and links to national organizations too.
  • Coping Center: Type the keyword “coping” into the search bar, select Coping. Here you’ll find articles, guides, self-help tools and videos on coping with stress.

Optum covered members (EAP and behavioral health customers) continue to have their ongoing resources including Critical Incident Response Services (CIRS). We recommend they access through their account-specific support numbers. Emotional-support resources and information are also available online at www.liveandworkwell.com.


This information and more is also detailed in the following flyer:

COPING AFTER A NATURAL DISASTER