Requesting IT Services

There are many information technology services that new employees receive and use. The IT Services for New Employees guide provides an overview of the services available and how to access them.

Arrange for computer access and accounts (e.g., hardware, software applications, email, network connectivity, shared folders)

• [No action required (Informational)] Email account: CruzID with email address is delivered 3-5 days after entry into payroll system
• Active Directory: If an Active Directory account is needed, a separate request should be submitted after the cruzid has been delivered. Establish an Active Directory account (if appropriate) by submitting an IT Request ticket
• Add new employee’s name and contact information to shared directories, distribution lists, and email/calendaring systems

Discuss important IT policies and procedures

• For electronic communications, including information security, confidentiality and privacy issues review Acceptable Use Policy,  Access to Information and Records Access Notice as appropriate
• Discuss computer security
  • Be sure that your new employee completes online cyber-safety training. It will be assigned to them in their Learning Center account
• Discuss Email, calendar and internet protocol
• Google Training classes: https://its.ucsc.edu/google/training.html
• Know who to contact for technical support (https://its.ucsc.edu/get-help/index.html)

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