Upcoming Classes
This page displays current Learning & Development class and workshop offerings designed to serve the needs of UC Santa Cruz employees. We also collaborate with the campus community to advertise and support professional development and training opportunities offered by other Departments.
The upcoming classes listed below provide only abbreviated descriptions, and are arranged in chronological order. Please note that some classes may have multiple sessions, as noted in the class description. Be sure to register for each class in the series!
HOW TO REGISTER
You can register for all Learning & Development courses through our UC Learning Center, UC Santa Cruz’s online learning management system for staff. Remember to use your CruzID and gold password to log in. Be sure to disable your popup blocker (or add uc.sumtotalsystems.com to the list of allowed sites in your pop-up browser settings). Contact our UC Learning Center team for assistance.
Please register via the UC Learning Center. Zoom meeting links will posted in the UC Learning Center and shared via Google Calendar to registered employees. Please ensure you are logged into your UCSC Zoom account before joining.
If you call into a Zoom training, please identify yourself or email us directly to ensure you receive credit for attending. For questions on how to attend a Zoom meeting and for technical difficulties, please visit the ITS Zoom page or open a support ticket by emailing help@ucsc.edu.
Thank you for your understanding!
For accessibility-related inquiries, or if you encounter issues with the UC Learning Center, please contact LearningCenter@ucsc.edu.
EDGE Management Skills Certificate Workshops:
EDGE 1: Key Components for Success in Management: People, Projects and Priorities
In Person: July 22, 2025 10:00am-12:00pm
Virtual: July 24, 2025 10:00am-12:00pm
In this workshop, managers discuss concrete actions in support of a healthy culture for their teams including trust building, collaboration, and an organized approach to workflow. We review the fundamentals of project management to support your team's productivity, and explore tools for organizing and prioritizing your team's work. Finally, this session reviews the working populations at UCSC and the university’s work policies and procedures to keep them safe.
EDGE 2: Managing for Employee Engagement: Communication, Goal Setting and Accountability
In Person: July 29, 2025 10:00am-12:00pm
Virtual: July 31, 2025 10:00am-12:00pm
This workshop covers building an engaged workforce, including the value and structure of regular check-in meetings, practicing key communication skills in both listening and speaking, supporting the growth and development of those who report to you, and relaying your expectations to your employees with clarity. The session will discuss and practice setting SMART goals, and encourages professional development as an engagement tool, to promote retention and increase productivity.
EDGE 3: Managing an Evolving Workforce: Hybrid Teams and Our Work
In Person: August 5, 2025 10:00am-12:00pm
Virtual: August 7, 2025 10:00am-12:00pm
Over the past several years many of us have adapted to working from home, others have stayed on campus. This course examines the outcomes of the national shift to hybrid work, and how to support our UCSC teams as we continue to evolve. Discussion topics include an overview of organizational trends and results in the hybrid workplace, maintaining engagement across distance, tools for managers to battle proximity bias to evaluate all employees fairly.
EDGE 5: Managing Employee Success at UCSC: Setting Expectations, Corrective Action & Complaint Resolution (Presented by ELR)
Virtual: August 26, 2025 10:00am-12:00pm
This workshop reviews the responsibility of managers to recognize daily work successes and areas for improvement, establishes best practices in developing and communicating manager expectations, as well as providing guidance for documentation. Representatives from Employee Relations will then provide a general overview of the threshold for corrective action, the types of actions available to a manager, progressive discipline, and the corrective action process.
EDGE 6: Managing in a Unionized Environment (Presented by ELR)
Virtual: August 19, 2025 10:00am-12:00pm
Representatives from Labor Relations will provide a wide-ranging overview of a manager's responsibilities in working with union-represented employees. Material will outline the rights of Employees, Unions and the Employer. Includes overviews of the Skelly and Weingarten processes.
Conflict in the Workplace: Skills for Building Effective Relationships
August 12, 2025 10:00am-12:00pm
Conflict is an unavoidable reality in the workplace. This workshop provides participants with a comprehensive framework and practical tools to address workplace disagreements mindfully and constructively. Through deepening their understanding of conflict dynamics, exploring conflict-handling styles, emotional intelligence and de-escalation, attendees will explore techniques to foster productive working relationships.
Psychological Safety: Creating an Environment for Success
August 14, 2025 10:00am-12:00pm
This course helps managers and supervisors understand the critical nature of psychologically safe work environments, and how they can affect the quality of team input and outcomes. At the end of this course, you will have an understanding of the stages of Psychological Safety, and recognize the primary components and effects of safe environments. Includes tips and tools for assessing team safety, and creating a safe workspace. Includes an introduction to tools that will help us to check our practices.
Emotional Intelligence in the Workplace
August 19, 2025 10:00am-12:00pm
In today’s changing organizations, creating a supportive and successful work environment requires emotional intelligence—the ability to understand and manage your emotions and relationships. Developing emotional intelligence helps individuals respond thoughtfully rather than impulsively with the goal of improving our workplace connections and culture. This workshop will equip participants with practical skills to build self-awareness, communicate effectively, manage conflict, and foster a respectful, collaborative workplace.
Recognizing & Responding to Burnout in the Workplace
August 26, 2025 10:00am-12:00pm
The failure to effectively manage stress and build resilience can lead to a myriad of issues, both personal and professional. This workshop offers practical ways for participants to explore the types and effects of stress, methods to avoid reaching "burnout" and suggestions for practical tools to help in the development of resilience.
Professional Writing Workshop
September 9, 2025 10:00am-12:00pm
What is professional writing and should our language be affected when writing for the workplace? This workshop will focus on how to write "clearly, concisely, correctly, and courteously." We will discuss differences when writing in our personal and professional lives, with particular attention to audience and context. The workshop aims to establish best practices for email writing, provide the opportunity for hands-on editing and explore questions on etiquette, approach and effective communication.
Managing Organizational Change and Other Opportunities
September 11, 2025 10:00am-12:00pm
Recommended for managers and supervisors .Workshop the complex work world of today, understand our team’s natural, inherent resistance to organizational change, encourage employees in the change process, and strategize how to prevent change fatigue. Additionally, this workshop explores the development of a psychologically safe work environment to ease change, and provides tools to develop a growth mindset in assessing and developing processes.
Customer Service in Higher Education
September 16, 2025 10:00am-12:00pm
In higher education, our outcomes are often the result of people across departments coming together in mutual support. This training examines the customer service function in the university environment and practices the communication skills that will help us to navigate it successfully. What is a service attitude and why is it important? This training helps us come to a full understanding of service, and the window it provides to see our organizations in a new light.
Fundamentals of Time Management: Organizing your Work Life
September 18, 2025 10:00am-12:00pm
This overview of time management discusses some of the tools and techniques for finding balance in your work life. We will discuss the challenges of time management in co-located and remote work, tools and techniques for managing your time, and how to remain productive, motivated and healthy.
Introduction to Google Suite, Part 1: Mail, Calendar, Forms & Hangouts
September 23, 2025 10:00am-12:00pm
This workshop is designed to help newer Google users get introduced to and practice with “Google Workspace” applications. In this workshop we will navigate the interface, learn how to organize mail, set ‘out of office’ messages, schedule meetings, create forms and much more. This is an introductory workshop that will include instruction and practice as well as question and answer sections which can be helpful for new employees and the more experienced.
Introduction to Google Suite, Part 2: Drive, Docs, Sheets & Slides
September 30, 2025 10:00am-12:00pm
This workshop is designed to help newer Google users get introduced to the “Google Workspace” and practice using the applications. In this workshop we will navigate the interface, practice, creating, storing and sharing documents and drive folders. We’ll explore creating slide decks, spreadsheets, basic word processing functions and much more. This is an introductory workshop that will include instruction and practice as well as question and answer sections which can be helpful for new employees and the more experienced.
ePerformance: Completing the Manager Evaluation
This training is an instructor-guided session which primarily focuses on content writing for evaluations, which occurs after supervisors have already defined the criteria (goals) in their employee’s evaluation. It will provide a brief review of ePerformance navigation, including how to nominate participants, complete self-evaluations and complete manager evaluations. The main focus of this training is to review the performance rating system and provide guidance on how to write an effective, concise, comprehensive narrative to support performance ratings.
