Upcoming Classes
This page displays current Learning & Development class and workshop offerings designed to serve the needs of UC Santa Cruz employees. We also collaborate with the campus community to advertise and support professional development and training opportunities offered by other Departments.
The upcoming classes listed below provide only abbreviated descriptions, and are arranged in chronological order. Please note that some classes may have multiple sessions, as noted in the class description. Be sure to register for each class in the series!
HOW TO REGISTER
You can register for all Learning & Development courses through UC Learning Center, UC Santa Cruz’s online learning management system for staff. Remember to use your CruzID and gold password to gain access. Be sure to disable your popup blocker (or add uc.sumtotalsystems.com to the list of allowed sites in your pop-up browser settings).
Contact our UC Learning Center team for assistance.
Shelter-in-Place & COVID-19
Due to the necessity of remote work and social distancing, classes will be offered via Zoom. Please register via the UC Learning Center. Zoom meeting links will be shared via Google Calendar to registered employees. Please ensure you are logged into your UCSC Zoom account before joining.
If you call into a Zoom training, please identify yourself or email us directly to ensure you receive credit for attending. For questions on how to attend a Zoom meeting and for technical difficulties, please visit the ITS Zoom page or open a support ticket by emailing help@ucsc.edu.
Thank you for your understanding!
For accessibility-related inquiries, or if you encounter issues with the UC Learning Center, please contact LearningCenter@ucsc.edu.
ABCs of Supervising Others: Part A
Tuesday, October 12, 2021; 10:30am-12:30pm (Scotts Valley Center)
Making the Transition from Individual Contributor to Supervisor
Target Audience: New supervisors limited or no experience and individuals who aspire to a supervisory role. This is part one of a four-part series.
Level: Introductory
Key Topics Covered:
- Making the Transition
- Responsibilities of a Supervisor
- Key Behaviors and Attitudes
- Understanding University Staff Work Populations
Instructor: Learning and Development Staff
Conflict Management Skills for Supervisors
Tuesday, October 12, 2021; 1:30pm–3pm (via Zoom)
At some point in your work as a supervisor, you will be asked to help resolve a conflict between two supervisees. When an employee comes to ask for your support, how do you respond? This workshop will prepare you to side-step common mistakes and avoid getting in over your head. It offers practical strategies for intervening early, assessing the situation, and coaching employees to take constructive action.
Instructor: Nancy Heischman, Director of Conflict Resolution Services
ePerformance Part 1: Defining Criteria and Goal Setting
Wednesday, October 13, 2021: 9:30am-11am (via Zoom)
Tuesday, October 19, 2021 : 2:30pm-4pm (via Zoom)
Monday, October 25, 2021 : 2:30pm-4pm (via Zoom)
Thursday, November 4, 2021 : 9:30am-11am (via Zoom)
This course will introduce employees and supervisors to ePerformance, the performance evaluation system in UCPath. Attendees will learn about ePerformance, business processes around the annual and probationary performance cycles, and how to define criteria and set goals in a performance evaluation. This is the first of two training sessions, the latter offered toward the end of the annual performance cycle, covering how to nominate participants, complete self-evaluations and complete manager evaluations.
Instructor: Employee and Labor Relations
Time Management
Wednesday, October 13, 2021: 10am-12pm (via Zoom)
This overview of time management discusses some of the tools and techniques for finding balance in your work life. Class is designed around an extended period of collaboration with your peers, to discuss the challenges of remote work, individual systems and tools, and remaining motivated and healthy. Class agenda includes:
- The effect of time management on our work lives
- Common barriers to managing our time
- Communicating and planning for success
- Networking window
- The importance of self-care
Instructor: Learning & Development Staff
ABCs of Supervising Others: Part B
Tuesday, October 19, 2021; 10:30am-12:30pm (Scotts Valley Center)
Setting the Stage for Success as a Supervisor
Target Audience: New supervisors with limited or no experience and individuals who aspire to a supervisory role. This is part two of a four-part series.
Level: Introductory
Key Topics Covered:
- Goal Setting
- Organizing for Success
- Time Management Tips
- Active Listening Techniques
Instructor: Learning and Development Staff
Budget and Financial Management #1: The University Budget
Thursday, October 21, 2021: 9am-12pm (via Zoom)
Wednesday, March 2, 2022: 9am-12pm (via Zoom)
This is the first class in the UCSC Budget and Financial Management Course Series: A high-level explanation of the university budget. The class will review university funding streams and explain how funds are distributed and utilized on our campus. It is strongly recommended though not required that employees attend these classes in sequence.
Instructor: Office of Planning and Budget Staff
ABCs of Supervising Others: Part C
Tuesday, October 26, 2021; 10:30am-12:30pm (Scotts Valley Center)
Communicating for Success as A SupervisorTarget Audience: New supervisors with limited or no experience and individuals who aspire to a supervisory role. This is part three of a four-part series.
Level: Introductory
Key Topics Covered
- Communication skills
- Giving Instructions
- Orders, Requests, and Suggestions
- Intro to Feedback Cycle
Instructor: Learning and Development Staff
Customer Service Lattice
Wednesday, October 27, 2021: 9:30am-12pm (via Zoom)
In higher education, our outcomes are often the result of people across departments coming together in mutual support. This training examines the customer service function in the university environment and practices the communication skills that will help us to navigate it successfully.
- What is a service attitude and why is it important?
- Customer service in higher education populations
- Subtext and language: Coming to a full understanding
- Communicating for service success
- Customer service metrics
- Self-care
Instructor : Learning & Development Staff
Budget and Financial Management #2: Managing The Campus Budget
Thursday, October 28, 2021: 9am-12pm (via Zoom)
Wednesday, March 9, 2022: 9am-12pm (via Zoom)
This is the second class in the UCSC Budget and Financial Management Course Series: A general explanation of how budget is managed centrally and across campus. We’ll discuss the campus chart of accounts, elements of the FOAPAL, the financial calendar, campus financial systems and what comprises the operating budget. It is strongly recommended though not required that employees attend these classes in sequence.
Instructor: Office of Planning and Budget Staff
ABCs of Supervising Others: Part D
Tuesday, November 2, 2021; 10:30am-12:30pm (Scotts Valley Center
Communication Challenges
Target Audience: new supervisors with limited or no experience and individuals who aspire to a supervisory role. Part four of a four-part series.
Level: Introductory
Key Topics Covered:
- Giving and Receiving Feedback
- Managing Conflict
- Managing Challenging Situations
- Developing Relationships
- Establishing Credibility
Instructor: Learning and Development Staff
Best Practices for Remote & Hybrid Team Members: Negotiating Your Best Work Life
Wednesday, November 3, 2021: 10am-12pm (via Zoom)
Over the past year many of us, or our team members have adapted to working from home, others have stayed on campus. Now we face another changing set of work rules, as many of us return to work in new ways. This course examines the outcomes of our efforts, the challenges of continuing to work in uncertain and changing environments, and how to support your team as our work-life continues to evolve. Discussion topics include:
- How organizations have adapted to the new workforce
- Working in a V.U.C.A. environment-How volatility, uncertainty, complexity & ambiguity can generate benefits for us and our organization
- Approaching the next step through E.C.H.O-Evolving, committing, forming affecting habits, and taking opportunities
Instructor: Learning and Development Staff
Budget and Financial Management #3: Managing Your Campus Budget
Thursday, November 4, 2021: 9am-12pm (via Zoom)
Wednesday, March 16, 2022: 9am-12pm (via Zoom)
This is the third class in the UCSC Budget and Financial Management Course Series. This class covers best practices for managing a budget on campus. Topics covered include appropriate fund use, the process for establishing fees and recharge rates, the short-term interest pool (STIP), central benefits pools, composite benefit rates, budgeting for cost increases, and available resources for budget managers. The differences in managing core-funded budgets versus recharge/auxiliary budgets will be explained throughout. It is strongly recommended though not required that employees attend these classes in sequence.
Instructor: Office of Planning and Budget Staff
Budget and Financial Management #4: Demystifying Financial Transactions
Tuesday, November 9, 2021: 9am-12pm (via Zoom)
Wednesday, March 23, 2022: 9am-12pm (via Zoom)
This is the fourth class in the UCSC Budget and Financial Management Course Series. This class dives into the minutia of the Financial Transactions Report. (a.k.a. “the general ledger”). Participants will get a better understanding of the timeliness of budgetary and financial transactions, how to read the financial transactions report, where to get help if something is unclear, and commonly misunderstood transactions. It is strongly recommended though not required that employees attend these classes in sequence.
Instructor: Office of Planning and Budget Staff
What is Your Conflict Management Style?
Tuesday, November 16, 2021; 1:30pm–3:30pm (via Zoom)
Ideally, when faced with conflict, we are all able to adapt our response to fit the circumstances. In reality, many of us have a habitual, “one size fits all” response, based on personal history and temperament. Using the Thomas-Kilmann Conflict Mode Instrument, this workshop will help participants identify their own conflict management preferences relative to five universal styles. We will also explore the appropriate and inappropriate applications of each conflict management style. This workshop is useful for anyone who wishes to prevent and skillfully navigate conflicts in the workplace.
Instructor: Nancy Heischman, Director of Conflict Resolution Services
Psychological Safety: Creating an Environment for High Performing Teams
Tuesday, December 7, 2021: 10am-12pm (via Zoom)
This course helps managers and supervisors understand the critical nature of psychologically safe work environments, and how they can affect the quality of team input and outcomes. Includes a fundamental understanding of concepts related to Psychological Safety, and tips and tools for creating a safe workspace.
At the end of this course you will be able to:
- Define Psychological Safety
- Understand the Four Stages of Psychological Safety
- Recognize the primary components and effects of safe environments
- Be introduced to tools to reframe our thinking and check our practices
- Reflect on the relationship between safety and innovation
Instructor: Learning & Development Staff
Wellness and Work
Wednesday, December 15, 2021: 10am-11:30am (via Zoom)
This offering examines the primary causes of stress and the benefits of wellness for the individual and the organization. Reflect privately on your own stress factors, and become familiar with the tools you can use to remain healthy.
- The three primary types of stress we encounter and how it affects us
- The benefits of wellness and compassion
- Determining what stress we can control and/or minimize
- The six pillars of wellness
- Cognitive reframing
