Upcoming Classes
This page displays current Learning & Development class and workshop offerings designed to serve the needs of UC Santa Cruz employees. We also collaborate with the campus community to advertise and support professional development and training opportunities offered by other Departments.
The upcoming classes listed below provide only abbreviated descriptions, and are arranged in chronological order. Please note that some classes may have multiple sessions, as noted in the class description. Be sure to register for each class in the series!
HOW TO REGISTER
You can register for all Learning & Development courses through UC Learning Center, UC Santa Cruz’s online learning management system for staff. Remember to use your CruzID and gold password to gain access. Be sure to disable your popup blocker (or add uc.sumtotalsystems.com to the list of allowed sites in your pop-up browser settings).
Shelter-in-Place & COVID-19
Due to the necessity of remote work and social distancing, classes will be offered via Zoom. Please register via the UC Learning Center. Zoom meeting links will be shared via Learning & Development Google Calendar one week in advance. Please ensure you are logged into your UCSC Zoom account before joining.
If you call into a Zoom training, please identify yourself or email us directly to ensure you receive credit for attending. For questions on how to attend a Zoom meeting and for technical difficulties, please visit the ITS Zoom page or open a support ticket by emailing help@ucsc.edu. Thank you for your understanding!
For accessibility-related inquiries, or if you encounter issues with the UC Learning Center, please contact LearningCenter@ucsc.edu.
ABC’s of Supervising Others: Part A
Tuesday, April 13, 2021; 1:00 – 3:30pm (via Zoom) – Register Here!
Making the Transition from Individual Contributor to Supervisor
Target Audience: New supervisors limited or no experience and individuals who aspire to a supervisory role. This is part one of a four-part series.
Level: Introductory
Key Topics Covered:
- Making the Transition
- Responsibilities of a Supervisor
- Key Behaviors and Attitudes
- Understanding University Staff Work Populations
Instructor: Learning & Development Staff
ABC’s of Supervising Others: Part B
Tuesday, April 20, 2021; 1:00 – 3:30pm (via Zoom) – Register Here!
Setting the Stage for Success as a Supervisor
Target Audience: New supervisors with limited or no experience and individuals who aspire to a supervisory role. This is part two of a four-part series.
Level: Introductory
Key Topics Covered:
- Goal Setting
- Organizing for Success
- Time Management Tips
- Active Listening Techniques
Instructor: Learning & Development Staff
Intro to Google: Gmail, Calendar, Forms and Hangouts
Tuesday, April 14, 2021; 9 – 11am (via Zoom) – Register Here
G Suite is Google’s office productivity suite. This workshop is designed to help new G Suite users come up to speed quickly on the featured applications. Topics covered in this course include how to log into a G Suite account, navigate its interface, and use its component apps to complete common productivity tasks. Specific applications we will cover are Gmail, Google Calendar, Google Forms, and Google Hangouts.Instructor: Learning & Development Staff
ABC’s of Supervising Others: Part C
Tuesday, April 27, 2021; 1:00 – 3:30pm (via Zoom) – Register Here!
Communicating for Success as A Supervisor
Target Audience: New supervisors with limited or no experience and individuals who aspire to a supervisory role. This is part three of a four-part series.
Level: Introductory
Key Topics Covered:
- Communication skills
- Giving Instructions
- Orders, Requests, and Suggestions
- Intro to Feedback Cycle
Instructor: Learning & Development Staff
Intro to Google: Drive, Docs, Sheets and Slides
Wednesday, April 28, 2021; 9:00 – 11:00am (via Zoom) – Register Here!
This workshop is designed to help new Google users come up to speed on the featured “Google Workspace” applications.
Topics covered in this course include how to log into a Google account, navigate its interface, and use its component apps to complete common productivity tasks. Specific applications we will cover in Part 2 are Google Drive, Docs, Sheets and Slides.
Instructor: Learning & Development Staff
Academic Impressions: Lunch & Learn
Wednesday, April 28, 2021; 12–12:30 PM (via Zoom) – Register Here!
UC Santa Cruz has a partnership with Academic Impressions that offers us unlimited access to professional development resources online. This membership includes live and recorded webcasts, virtual workshops, virtual conferences, learning plans, and more.
To ensure that everyone has everything they need to take full advantage of our membership access, we would like to invite anyone who can attend to a lunch & learn presentation. At that time, our account Manager, Kori Parton, will introduce herself as a resource, do a walkthrough of the membership and answer questions that anyone has.
Instructor: Kori Parton, Academic Impressions
ePerformance: Completing the Manager Evaluation
Wednesday, April 28, 2021; 1:30 – 4:30pm (via Zoom) – Register Here!
This course will focus on the end of the annual performance cycle, following completion of the Define the Criteria step in their employee’s evaluation. This course will provide a brief review of ePerformance navigation, including how to nominate participants, complete self-evaluations and complete manager evaluations. The main focus of this training is to review the performance rating system and provide guidance on how to write a concise, but comprehensive, narrative to support performance ratings.Instructor: Employee & Labor Relations Staff
ePerformance Tool Navigation
Monday, May 3, 2021; 1:30 – 4:00 pm (via Zoom) – Register Here!
This course will introduce managers and supervisors to the ePerformance tool, the performance evaluation system in UCPath. This training solely focuses on the system navigation, steps to complete criteria in a performance evaluation, steps to complete the manager evaluation, and approval processes in the annual performance cycle.
Instructor: Employee & Labor Relations Staff
ABC’s of Supervising Others: Part D
Tuesday, May 4, 2021; 1:00 – 3:30pm (via Zoom) – Register Here!
Communication Challenges
Target Audience: New supervisors with limited or no experience and individuals who aspire to a supervisory role. This is part three of a four-part series.
Level: Introductory
Key Topics Covered:
- Giving and Receiving Feedback
- Managing Conflict
- Managing Challenging Situations
- Developing Relationships
- Establishing Credibility
Instructor: Learning & Development Staff
What is Your Conflict Management Style?
Thursday, May 6, 2021; 1:30 – 3:30pm (via Zoom) – Register Here!
Ideally, when faced with conflict, we are all able to adapt our response to fit the circumstances. In reality, many of us have a habitual, “one size fits all” response, based on personal history and temperament. Using the Thomas-Kilmann Conflict Mode Instrument, this workshop will help participants identify their own conflict management preferences relative to five universal styles. We will also explore the stages of conflict (including recognizing early signs), and appropriate and inappropriate applications of each conflict management style.
Instructor: Nancy Heishman
Transforming Your Transactions: The Customer Service Lattice
Friday, May 7, 2021; 9 – 11:30am (via Zoom) – Register Here!
In higher education, our outcomes are often the result of people across departments coming together in mutual support. This training examines the customer service function in the university environment and practices the communication skills that will help us to navigate it successfully.
- What is a service attitude and why is it important?
- Customer service in higher education populations
- Subtext and language: Coming to a full understanding
- Communicating for service success
- Customer service metrics
- Self-care
Instructor: Learning & Development Staff
Managing Remote & Hybrid Teams
Tuesday, May 11, 2021; 1 – 2:30pm (via Zoom) – Register Here!
During this Pandemic we in higher education are experiencing increased pressures to change the way we interface with our teams, some of who may be remote, and some who are co-located. These distributed teams pose unique challenges, and this session will provide:- An overview of the trend towards distributed workforces, including the advantages and challenges of the model
- A review of the changing work model and best practices for building parity and productivity across your team
- Practices to establish a consistent team culture in a time of change
- Opportunities to ensure engagement and safety for those whom you supervise
This training is geared towards professionals who supervise or manage full time staff. If you are a manager of students on campus, please see the related offering: Best Practices for Managers of Student Workers in the Evolving Workplace.
Instructor: Instructor: Learning & Development Staff
ePerformance: Completing the Manager Evaluation
Wednesday, May 12, 2021; 9 – 12pm (via Zoom) – Register Here!
This course will focus on the end of the annual performance cycle, following completion of the Define the Criteria step in their employee’s evaluation. This course will provide a brief review of ePerformance navigation, including how to nominate participants, complete self-evaluations and complete manager evaluations. The main focus of this training is to review the performance rating system and provide guidance on how to write a concise, but comprehensive, narrative to support performance ratings.Instructor: Employee & Labor Relations Staff
Avoiding Burnout
Thursday, May 13, 2021; 2 – 3pm (via Zoom) – Register Here!
We all know that life will never be quite the same after the COVID-19 pandemic. When will it be over? How will things be different? How will we adapt to the new world without becoming overwhelmed? In this program, we will use lessons we’ve learned from past crises (such as 9/11) to prepare for the post-pandemic world.
Participants will:
- Discuss the range of emotions of returning to the outside world
- Review what to work on before going back and visualization
- Learn about mitigating the risk of resurgence
- Discuss lessons learned
- Discuss considerations for the senior population, children, and couples
Psychological Safety: Creating an Environment for High Performing Teams
Friday, May 14, 2021; 9 – 10:30 am (via Zoom) – Register Here!
This course helps managers and supervisors understand the critical nature of psychologically safe work environments, and how they can affect the quality of team input and outcomes. Includes a fundamental understanding of concepts related to Psychological Safety, and tips and tools for creating a safe workspace. At the end of this course you will be able to:- Define Psychological Safety
- Understand the Four Stages of Psychological Safety
- Recognize the primary components and effects of safe environments
- Be introduced to tools to reframe our thinking and check our practices
- Reflect on the relationship between safety and innovation
Instructor: Susan Burrowes
Caring for Elders
Monday, May 24, 2021; 10 – 11am (via Zoom) – Register Here!
This course aims to educate on all facets of ageing and caring for those who are ageing. Using interactive exercises to engage the participants, this course prepares us for our own eventual ageing as well as caring for our parents and others. Symptoms and behaviors of those who have dementia are explored and warning signs, coping strategies, and safety tips are considered. Finally, it is stressed that no matter what, it's always important to take care of yourself, too.
Participants will:
- Understand the aging process.
- Discuss the signs of Dementia and the impact on behavior.
- Raise awareness of warning signs of health issues.
- Discuss agitated and disinhibited behaviors.
- Discuss practical coping strategies.
- Understand the importance of looking after yourself
Instructor: Optum Instructor
ePerformance Tool Navigation
Wednesday, May 26, 2021; 9 – 11:30am (via Zoom) – Register Here!
This course will introduce managers and supervisors to the ePerformance tool, the performance evaluation system in UCPath. This training solely focuses on the system navigation, steps to complete criteria in a performance evaluation, steps to complete the manager evaluation, and approval processes in the annual performance cycle.
Instructor: Employee & Labor Relations Staff
Professional Writing Skills
Friday, May 28, 2021; 9 – 10:30am (via Zoom) – Register Here!
This workshop will focus on how to write "clearly, concisely, correctly, and courteously." We will also discuss how we use writing in our personal and professional lives, with particular attention to audience and context. The workshop aims to establish email writing best practices and to provide the opportunity for hands-on editing.
Instructor: Marc-Emile Johnston
How to Manage Your Finances
Thursday, June 3, 2021; 2 – 3pm (via Zoom) – Register Here!
Participants will learn the importance of setting up and maintaining a budget. Information about establishing credit and the value of maintaining a good credit rating also are explored. While some saving choices may be reviewed, this class does not address long-term financial planning. Participants will:- Redesign spending habits
- Evaluate current financial situation
- Write an action plan to manage finances
- Identify the components of financial planning
- Explore ways to manage money more effectively
Instructor: Optum Instructor
ePerformance: Completing the Manager Evaluation
Monday, June 7, 2021; 1:30 – 4:30pm (via Zoom) – Register Here!
This course will focus on the end of the annual performance cycle, following completion of the Define the Criteria step in their employee’s evaluation. This course will provide a brief review of ePerformance navigation, including how to nominate participants, complete self-evaluations and complete manager evaluations. The main focus of this training is to review the performance rating system and provide guidance on how to write a concise, but comprehensive, narrative to support performance ratings.Instructor: Employee & Labor Relations Staff
ePerformance: Completing the Manager Evaluation
Monday, June 14, 2021; 1:30 – 4:30pm (via Zoom) – Register Here!
This course will focus on the end of the annual performance cycle, following completion of the Define the Criteria step in their employee’s evaluation. This course will provide a brief review of ePerformance navigation, including how to nominate participants, complete self-evaluations and complete manager evaluations. The main focus of this training is to review the performance rating system and provide guidance on how to write a concise, but comprehensive, narrative to support performance ratings.Instructor: Employee & Labor Relations Staff
ePerformance: Completing the Manager Evaluation
Wednesday, June 23, 2021; 9am–12pm (via Zoom) – Register Here!
This course will focus on the end of the annual performance cycle, following completion of the Define the Criteria step in their employee’s evaluation. This course will provide a brief review of ePerformance navigation, including how to nominate participants, complete self-evaluations and complete manager evaluations. The main focus of this training is to review the performance rating system and provide guidance on how to write a concise, but comprehensive, narrative to support performance ratings.
Instructor: Employee & Labor Relations Staff
ePerformance: Completing the Manager Evaluation
Wednesday, June 30, 2021; 9am–12pm (via Zoom) – Register Here!
This course will focus on the end of the annual performance cycle, following completion of the Define the Criteria step in their employee’s evaluation. This course will provide a brief review of ePerformance navigation, including how to nominate participants, complete self-evaluations and complete manager evaluations. The main focus of this training is to review the performance rating system and provide guidance on how to write a concise, but comprehensive, narrative to support performance ratings.
Instructor: Employee & Labor Relations Staff
ePerformance: Completing the Manager Evaluation
Wednesday, July 7, 2021; 9am–12pm (via Zoom) – Register Here!
This course will focus on the end of the annual performance cycle, following completion of the Define the Criteria step in their employee’s evaluation. This course will provide a brief review of ePerformance navigation, including how to nominate participants, complete self-evaluations and complete manager evaluations. The main focus of this training is to review the performance rating system and provide guidance on how to write a concise, but comprehensive, narrative to support performance ratings.
Instructor: Employee & Labor Relations Staff
ePerformance: Completing the Manager Evaluation
Wednesday, July 14, 2021; 9am–12pm (via Zoom) – Register Here!
This course will focus on the end of the annual performance cycle, following completion of the Define the Criteria step in their employee’s evaluation. This course will provide a brief review of ePerformance navigation, including how to nominate participants, complete self-evaluations and complete manager evaluations. The main focus of this training is to review the performance rating system and provide guidance on how to write a concise, but comprehensive, narrative to support performance ratings.
Instructor: Employee & Labor Relations Staff
ePerformance: Completing the Manager Evaluation
Monday, July 19, 2021; 1:30–4:30pm (via Zoom) – Register Here!
This course will focus on the end of the annual performance cycle, following completion of the Define the Criteria step in their employee’s evaluation. This course will provide a brief review of ePerformance navigation, including how to nominate participants, complete self-evaluations and complete manager evaluations. The main focus of this training is to review the performance rating system and provide guidance on how to write a concise, but comprehensive, narrative to support performance ratings.
Instructor: Employee & Labor Relations Staff
ePerformance: Completing the Manager Evaluation
Wednesday, July 28, 2021; 9am–12pm (via Zoom) – Register Here!
This course will focus on the end of the annual performance cycle, following completion of the Define the Criteria step in their employee’s evaluation. This course will provide a brief review of ePerformance navigation, including how to nominate participants, complete self-evaluations and complete manager evaluations. The main focus of this training is to review the performance rating system and provide guidance on how to write a concise, but comprehensive, narrative to support performance ratings.
Instructor: Employee & Labor Relations Staff
