Upcoming Classes

The Learning & Development Department in Staff Human Resources offers classes year-round to serve the needs of UC Santa Cruz employees. We also currently collaborate with the campus community to advertise and support professional development and training opportunities offered by other Departments. Classes include training in technical job skills, managerial skills, navigating the workplace, and wellness. We aspire to provide UC Santa Cruz staff with courses and on-going learning opportunities to optimize their work performance, explore new interests, and connect with other campus employees they may not regularly encounter in their day-to-day duties.

LIST OF CLASSES

The Upcoming classes listed below are arranged in chronological order. Please note that some classes may have multiple sessions, as noted in the class description. Be sure to register for each class in the series!

HOW TO REGISTER

Course registrations are completed through the UC Learning Center, UCSC’s online learning management system for staff. Upon selecting a class to register, you will be redirected to the UC Learning Center and will use your CruzID and gold password to access. Hint: Be sure to disable your popup blocker (or add uc.symtotalsystems.com to the list of allowed sites in your pop-up browser settings).

 


    Integrate Academic & Career Resources to Improve Student Success

  • Webinar Workgroup, Sponsored by UCSC Learning & Development, Webcasted by Academic Impressions  (Note:  AI webinars typically invite questions from the audience)

    Integrate Academic and Career Resources to Improve Student Success

    September 24, 2018; 10:00am - 11:00am; 500 Kerr Road, Santa Cruz, CA; Room 60/62 - Click Here to Register Now!

    Learn how one institution worked to connect non-traditional students to the academic and career resources designed to help them succeed.

    With growing numbers of commuter and non-traditional students who do not spend their free time on campus, it’s especially challenging to connect students to the services designed to help them succeed. Cal State Fullerton is addressing this issue through its Student Success Team (SST) model, which embeds a group of faculty, academic advisors, student affairs, and career services into every college within the university.

    In this webcast, Elizabeth Zavala-Acevez will describe how CSUF embarked on this partnership between student affairs and academic affairs that has helped her institution see an 11% increase in graduation rates. She’ll pay special attention to the role of career services in this model, which moves beyond its physical career center to engage students where they are.

    Who Should Attend
    The Student Success Team model will be especially effective at large, diverse institutions with dramatic differences in student success and risk. Career services professionals will get advice on how to achieve some small wins using the model. Additionally, any professional charged with student success will hear ideas on how student affairs and academic affairs can join forces to offer non-traditional students a constellation of resources right in their academic colleges.  

  • Leveraging Metrics to Improve Advancement Events

  • Webinar Workgroup, Sponsored by UCSC Learning & Development, Webcasted by Academic Impressions (Note: AI webinars typically invite questions from the audience)

    Leveraging Metrics to Improve Advancement Events


    September 26, 10:00am - 11:00am; 500 Kerr Road, Santa Cruz, CA; Room 60/62 - Click Here to Register Now!

    Be more strategic with evaluating each of your events.

    Learn how to comprehensively and objectively assess the success of your events and develop criteria for successful ones. Join Lynne Wester to learn an evaluation model and gain insights on how to collect data before, during, and after events to comprehensively evaluate success.

    Tools to Evaluate Your Advancement Events
    These resources are included in your registration to help you gather feedback and evaluate your events:
    • Follow-up communications for attendees and non-attendees 
    • Editable 21-criteria evaluation form 
    • Event summary document 
    • Lifetime value of event attendees workbook 
    Who Should Attend

    Advancement professionals charged with planning, managing, and executing events for alumni or donors will leave this session better able to objectively measure the success of their events.

  • Lifelong Learning & Self-Directed Learning

  • Webinar Workgroup, Sponsored by UCSC Learning & Development, Webcasted by The Association for Talent Development

    ATD RESEARCH: LIFELONG LEARNING AND SELF-DIRECTED LEARNING


    Wednesday, September 26, 2018 11:00am - 12:00pm; 500 Kerr Road, Santa Cruz, CA; Room 60/62 -Register Now!

    By: Carol Morrison, Senior Research Analyst, i4cp

    Online and mobile anywhere/anytime learning options put personalized content and self-directed development in the hands of individuals. But leveraging those capabilities to become a lifelong learner is an active choice. What are organizations doing to encourage self-directed and lifelong learning? In this webcast, we will discuss findings from ATD and the Institute for Corporate Productivity's latest research which identified the practices that talent development functions at market-leading companies use to encourage lifelong learning, self-directed learning, and accountability.

    Lifelong learning is the self-motivated, voluntary, ongoing pursuit of knowledge for personal or professional reasons. It may occur formally or informally, intentionally or incidentally.

    Self-directed learning occurs when employees take control over their own learning by setting goals, deciding how they’ll learn (identifying appropriate content and resources and choosing their preferred learning methods), and evaluating their learning progress.

  • Developing Your Impact Reporting Strategy


  • Webinar Workgroup, sponsored by UCSC Learning & Development and offered via Academic Impressions.

    Developing your Impact Reporting Strategy

    Thursday, September 27, 2018; 10:00am - 11:00am; 500 Kerr Road, Santa Cruz, CA; Room 60/62 - Click Here to Register Now!

    Impact reports can be one of your most valuable donor stewardship and cultivation tools, but often shops lack a targeted strategy for effective implementation.

    No matter the size of your team or your budget, you will leave this webcast with strategies for planning, scaling, and measuring the impact of your reporting program. When the needs of your internal partners are balanced with those of your donors, you will create a win-win reporting program that meets your organization’s needs and also propels your donors to their next gift.

    A Training for Any Shop, No Matter Your Size or Resources
    If you are a one-person shop trying to create impact reports, you will learn how to streamline the information gathering process as well as the distribution of your broad-based impact reports. If you are a part of a larger shop, you will learn how to effectively build your infrastructure to take your reports to the next level of impact. We will talk through how to strategize your impact reporting process from start to finish, covering strategy development, content development, execution, and evaluation.

    Cost: Free

  • Addressing Bullying & Abusive Conduct (for Managers)

  • Addressing Bullying & Abusive Conduct (for Managers)

    October 2, 2018; 2:00pm - 4:30pm; 100 Enterprise Way, Scotts Valley, CA; Room 1101 - Click Here to Register Now!

    In a 2016 statement, University of California President Janet Napolitano wrote, “The University does not tolerate abusive conduct or bullying. Regardless of circumstances or setting, staff at all levels found to be engaging in abusive conduct should be held accountable.” As a manager, one of your responsibilities is to protect staff members from abusive conduct in the workplace. In this workshop, we will review the basics of preventing and managing bullying at UCSC. 

    Topics will include: 

    • Informing staff of University guidelines and expectations 
    • Responding to individual complaints about bullying Effectively intervening in patterns of abusive conduct 
    • Providing appropriate resources and referrals to those who have engaged in bullying, and those on the receiving end 
    • Finding the information and support you may need along the way 
    Notes: 
    • Please bring a laptop or tablet to class. 
    • Please register early! In the event of a class cancellation due to low enrollments, registrants will be notified at least 3 business days in advance and placed on the waiting list for a future offering. 
    • For accessibility-related inquiries, please contact LearningCenter@ucsc.edu 
    • Cost: Free 
    Instructor: Nancy Heischman, Director of Conflict Resolution Services

  • Be Positive!

  • This class is sponsored by UCSC Learning & Development and offered via Optum.

    Be Positive!

    October 3, 2018; 9:00am - 10:00am; 500 Kerr Road, Santa Cruz, CA; Room 60/62 - Click Here to Register Now!

    Although not everyone believes in the idea of being positive, it’s a field that’s been around for centuries throughout the world. Today scientists understand why attitudinal approach — positive versus negative — dramatically impacts us and our relationships with others. In this class we’ll discuss our ability to benefit from being positive by making changes in our thought process and perspective.

    Program highlights:
    • Background/history
    • Pursuing happiness
    • Persuasive reasons
    • Best practices
    • Role models
    • Must do’s and how to’s
    • Case studies
    • Power of praise

    Cost:  Free


  • Building Customer Satisfaction


  • This class is sponsored by UCSC Learning & Development and offered via Optum. 

    Building Customer Satisfaction 

    October 3, 2018; 3:00pm - 4:00pm; 100 Enterprise Way, Scotts Valley, CA; Room 1101 - Click Here to Register!

    “Building customer satisfaction” can assist personnel who work with customers in any business format in dealing with the daily challenges and stresses they encounter on the job. Participants know how they like to be treated as customers. This session will support staff in meeting customer needs and providing the excellent service they expect when they’re in the customer role. 

    Program highlights:
    • Define customer needs 
    • Understand what customer service means 
    • Learn techniques to deal with difficult behavior 
    • Improve customer communications 
    Cost: Free

  • NonVerbal Communication

  • This class is sponsored by UCSC Learning & Development and offered via Optum.

    NonVerbal Communication

    October 4, 2018; 9:00am - 10:00am; 500 Kerr Road, Santa Cruz, CA; Room 60/62 - Click Here to Register Now!

    “Not to communicate is to communicate!” The power of nonverbal communication is contained in that brief statement. We use facial expressions, gestures, eye contact, posture, proximity, paralanguage, and touch to interpret the messages we receive from others — whether we use words or not. This training program will explore nonverbal communication, examine the congruency factor, offer opportunities to make interpretations and discuss caveats when making interpretations.

    Program highlights:

    • Identify the components of nonverbal communication
    • Explore the power of nonverbal behavior
    • Understand the difficulties inherent in interpreting nonverbal messages

    Cost:  Free


  • Managing Your Boss

  • This class is sponsored by UCSC Learning & Development and offered via Optum.

    Managing Your Boss 

    October 4, 2018; 11:00am - 12:00pm; 500 Kerr Road, Santa Cruz, CA; Room 60/62; Click Here to Register Now!

    Is your boss brilliant and focus-challenged or a procrastinator who makes thoroughness impossible? The answer to these and other challenges is to manage your boss. This seminar will give participants tools to analyze their skills and work habits as well as their boss’. Participants will be able to create a game plan, including communication tools, to make work meaningful and productive.

    Program highlights:

    • The “new” operating paradigm for employer/employee relationships is interdependence
    • Why you should strive to become your boss’ right-hand person
    • Learn the following 12-step formula and you will become your boss’s new “go to” girl/guy in no time flat!

  • Are You Being Bullied?

  • This class is sponsored by UCSC Learning & Development and taught by Nancy Heischman, Director of Conflict Resolution Services.

    Are You Being Bullied?

    October 4, 2018; 2:00pm - 4:00pm; 500 Kerr Road, Santa Cruz, CA; Room 212 (Chancellor's Office) - Click Here to Register Now!

    Recent California legislation (AB 2053) has described abusive conduct (or workplace bullying) as, “conduct of an employer or employee in the workplace, with malice, that a reasonable person would find hostile, offensive, and unrelated to an employer’s legitimate business interests.” 

    This short workshop, intended for staff members who have concerns about bullying behavior, will explore what you can do to protect yourself and where you can find support.

    Topics will include:
    What is bullying, and what is it not?
    How can you protect yourself from bullying, or abusive conduct? What are your options for responding and reporting? What University resources are available to provide support?
    How can you move forward in a working relationship with a former bully?

    Notes:
    Please bring a laptop or tablet to class.

    Cost: Free

  • Meeting the Challenge of the Difficult Customer

  • This class is sponsored by UCSC Learning & Development and offered via Optum.

    Meeting the Challenge of the Difficult Customer

    November 14, 2018;9:00am - 10:00am;  500 Kerr Road, Santa Cruz, CA; Room 60/62 - Click Here to Register Now!

    In today’s service-oriented economy, providing excellent customer service is of paramount importance. While many good customer service training programs abound, this program focuses on how an employee should respond when a customer is unduly demanding, rude, abusive or potentially violent. This program provides tips on the communication skills employees need to defuse these tense situations.

    Program highlights:

    • Develop and practice skills and techniques needed to deal effectively with difficult, angry customers
    • Learn how to address customer feelings
    • Practice a problem-solving approach in addressing the customer’s complaints
    Cost: Free

  • Google Drive and Team Drives

  • October 10, 2018; 9:00am - 10:30am; 100 Enterprise Way, Scotts Valley, CA; Room 1125 - Click Here to Register Now!

    In this 90-minute class, you will learn how to use Google Drive including My Drive and Team Drives. 

    Store and share files in the cloud with Google Drive! This is an entry level class that will cover the basics on how to use Google's My Drive and Team Drives including how to create and share documents. 

    This class is hands-on learning, so you will log in to your UCSC Google account and work with the instructor on creating example documents. 

    Make sure you know your CruzID and Blue (email) password before coming to class. 

    Cost: Free


  • Motivate, Recognize, & Energize Employees

  • This class is sponsored by UCSC Learning & Development and offered via Optum. 

    Motivate, Recognize and Energize Employees 

    October 10, 2018; 9:00am - 10:00am; 100 Enterprise Way, Scotts Valley, CA; Room 1101 - Click Here to Register!

    This high-energy program will help participants create a tool bag of techniques to motivate employees and managers. We will cover self-care, positive psychology, resiliency, laughter and more! 

    This workshop discusses how motivation and recognition leads to increased productivity. Non-materialistic ways to make your employees feel special and valued will also be shared. 

    Program highlights 
    • “The Carrot Principle” 
    • Motivators 
    • Internal drives 
    • External drives,/li> 
    • Generational differences 
    Cost: Free

  • Managing Strong Emotions (for Managers)

  • This class is sponsored by UCSC Learning & Development and offered via Optum.

    Managing Strong Emotions (for Managers)

    October 10, 2018; 11:00am - 12:00pm; 100 Enterprise Way, Scotts Valley, CA;  Room 1101 - Click Here to Register Now!

    Preventing outbursts has become one of our most important tasks. Learn how to read your employees to keep strong emotions under control. Additionally, learning how to teach appropriate strategies will be outlined in this class.

    Program highlights:
    • Define strong emotions
    • Identify strong emotion in ourselves and in employees
    • Look at triggers of strong emotions
    • Be a role model
    • Distractions/soothing techniques
    • When to use caution
    • Learn why managing our emotions is one of the most important skills used
    Cost: Free

  • Keeping Your Aging Loved Ones Safe

  • This class is sponsored by UCSC Learning & Development and offered via Optum. 

    Keeping Your Aging Loved Ones Safe 

    October 11, 2018; 11:00am - 12:00pm; 500 Kerr Road, Santa Cruz, CA; Room 60/62 - Click Here to  Register Now!

    We all want to be safe and enjoy the best life possible as we age. For that to happen, both caregivers and seniors need to be informed about basic safety procedures. This program will introduce six areas of safety procedures with resources and tips that senior’s and caregivers can use to stay as safe as possible through the years.

    Program highlights:

    • Safety from falls: in the house, in the bathroom, outside the house, safety devices to help prevent falls
    • Medication safety
    • Safety from scams

    Cost: Free

  • Bullying & Violence in the Workplace

  • This class is sponsored by UCSC Learning & Development and offered via Optum. 

    Bullying and Violence in the Workplace

    October 11, 2018; 3:00pm - 4:00pm; 500 Kerr Road, Santa Cruz, CA; Room 60/62; Click Here to - Register Now!

    Workforce environments are experiencing increased bullying and violence. Regardless of the contributing factors — stress due to downsizing, sandwich generation issues and/or financial strains — bullying and violence negatively impacts productivity. This class will discuss the warning signs and strategies for both employees and employers to cope with bullying and violence in the workplace.

    Program highlights:

    • Define workplace violence
    • Know the warning signs
    • Behavioral
    • Physical
    • How to respond
    • What your company can do
    • What you can do
    • Cost to companies
    • What is workplace bullying?
    • Bullying warning signs impact on the company and employees
    • Who gets targeted?
    • Why bullying persists
    • Developing a policy against workplace bullying
    • What to do if you are targeted

    Cost: Free

  • Managing Strong Emotions (for Employees)

  • This class is sponsored by UCSC Learning & Development and offered via Optum. 

    Managing Strong Emotions (for Employees) 

    October 16, 2018; 9:00am - 10:00am; 500 Kerr Road, Santa Cruz, CA; Room 60/62 - Click Here to Register Now!

    Strong emotions are inevitable. This class goes beyond identifying emotions to managing and controlling ourselves when all of our buttons have been pushed. We need real strategies to say and do the right thing. Discussed will be new, state of the art techniques that will ensure you’ll keep your cool. 

    Program highlights: 
    • Identify some of the different types of strong emotions in ourselves
    • What is to be expected?
    • Look at triggers of strong emotions 
    • Distractions/soothing techniques 
    • When to use caution<.li> 
    • Learn why managing our emotions is one of the most important skills used 
    Cost: Free

  • Conflict Management Skills for Supervisors

  • Conflict Management Skills for Supervisors

    October 16, 2018; 2:00pm - 3:00pm; 100 Enterprise Way, Scotts Valley, CA; Room 1101 - Click Here to Register Now!

    At some point in your work as a supervisor, you will be asked to help resolve a conflict between two supervisees. When an employee comes to ask for your support, how do you respond? This workshop will prepare you to side-step common mistakes and avoid getting in over your head. It offers practical strategies for intervening early, assessing the situation, and coaching employees to take constructive action.

    Cost: Free

  • Google Drive/Team Drives


  • October 17, 2018; 9:00am - 10:30am; 500 Kerr Hall; Room 8  - Click Here to Register Now!

    In this 90-minute class, you will learn how to use Google Drive including My Drive and Team Drives. 

    Store and share files in the cloud with Google Drive! This is an entry level class that will cover the basics on how to use Google's My Drive and Team Drives including how to create and share documents. 

    This class is hands-on learning, so you will log in to your UCSC Google account and work with the instructor on creating example documents. 

    Make sure you know your CruzID and Blue (email) password before coming to class. 

    Cost: Free

  • The Art of Negotiation

  • This class is sponsored by UCSC Learning & Development and offered via Optum. 

    The Art of Negotiation

    October 18, 2018; 9:00am - 10:00am; 500 Kerr Road, Santa Cruz, CA; Room 60/62 - Click Here to Register Now!

    There is no job that doesn’t use negotiation; it’s the key to our career success since we all know that no one gives us anything for free. It’s all about give and take. This is a motivating class where individuals learn to strengthen their own personal negotiation techniques.

    Program highlights:
    • Why we negotiate
    • The characteristic of a successful negotiator
    • The rules of negotiation
    • Communication techniques
    • Best practices
    Cost: Free

  • Respectfully Requesting Change

  • This class is sponsored by UCSC Learning & Development and taught by Nancy Heischman, Director of Campus Conflict Resolution Services.

    Respectfully Requesting Change

    October 18, 2018; 2:00pm - 3:30pm; 500 Kerr Road, Santa Cruz, CA; Room 60/62 - Click Here to Register Now!

    “I have a coworker who is always interrupting me.” “My boss doesn’t give me all the information I need when she assigns a new project.” “Sometimes people are so rude to me on the phone.” 

    At some point, we all encounter behavior or communication patterns that interfere with our ability to do our best work, or be at our best in the workplace. How can we ask for change in a way that opens the door to cooperation rather than provoking defensiveness? In this workshop, we will review a simple template for respectfully requesting change, and practice applying it to common workplace situations - both lateral and hierarchical.

    Notes:

    • Participants should NOT attend this workshop with their direct reports. 
    Cost: Free

  • The Introvert's Guide to Academic Leadership: How Introverts & Extroverts Build Successful Teams

  • Webinar Workgroup, Sponsored by UCSC Learning & Development, Webcasted by Academic Impressions

    The Introvert's Guide to Academic Leadership: How Introverts & Extraverts Build Successful Teams

    October 22,2018; 10:00am - 11:00am; 500 Kerr Road, Santa Cruz, CA; Room 60/62 - Click Here to Register Now!

    Description
    Effective academic leadership requires a deeper awareness of ways both introverts and extraverts are motivated. This goes beyond common generalizations based on talkative or quiet natured professionals.

    Join us for this online training and learn the strengths introverts bring to the table and the adaptive skills so that as an introvert, you can lean into your strengths to lead more effectively, or as an extravert, you can be more sensitive to the dynamics of your team. 

    Why Introverted Leadership is Critical
    Due to the nature of research and scholarship, higher education attracts higher numbers of introverts. This is why it’s even more critical for academic leadership to apply specific strategies to create a highly engaging and motivating environment for both introverts and extraverts.

    Additional Resources
    Included in your registration is a workbook of supplemental exercises and a self-assessment to help you and your team start the conversation about the different qualities of introverts and extraverts.

    Who Should Attend
    Academic leaders who are charged with building and motivating teams, such as department chairs, deans, and faculty aspiring to be academic leaders. 

  • Management Development Program, Part 1 of 4: Manager Redefined

  • This class is sponsored by UCSC Learning & Development and taught by Learning & Development personnel.

    Management Development Program 1 of 4: Manager Redefined

    Wednesday, October 24, 2018; 500 Kerr Road, Santa Cruz, CA; Room 60/62 - Click Here to Register Now!

    The Management Development Program is a dynamic systemwide training program designed to enhance and strengthen your leadership capabilities in the UC Core Competencies and ensure you have the skills, knowledge and resources to effectively lead, engage, and develop your team. The program consists of completing three modules focused around the UC Core Competencies of people management, employee engagement and change management. 
    MDP consists of four modules of content: Manager Redefined, The Engagement Equation, Exercising Influence, and Change Management. 

    "Manager Redefined" is the first module of the Management Development Program. The role of managers today is different from what it was just a few short years ago. This module explores what is required of managers today and discusses four key areas of focus: 
    • Role of the Manager 
    • Building Authenticity and Trust 
    • Executing Tasks Through Others 
    • Developing and Engaging People 
    Note: It is recommended, but not required, to take all four classes in the series. MDP is designed for mid-level managers, but is open to all staff who aspire to manage people. 

    Please register early! In the event of a class cancellation due to low enrollments, registrants will be notified at least 3 business days in advance and placed on the waiting list for a future offering. 

    For accessibility-related inquiries, please contact LearningCenter@ucsc.edu.

    Cost: $84 via recharge

  • Personal Finance Boot Camp

  • This class is sponsored by UCSC Learning & Development and offered via Optum.

    Personal Finance Bootcamp

    October 24, 2018; 9:00am - 12:00pm; 100 Enterprise Way, Scotts Valley, CA; Room 110 - Click Here to Register Now!

    This comprehensive 3-hour program puts all the pieces of the financial puzzle on the table in terms anyone can understand. It gives participants the knowledge and tools to move forward to relieve financial stressors created by ignorance and confusion. With tools in hand participants will leave with their own personal financial priorities to make smart decisions for a lifetime.

    Program highlights:

    • Balance sheet, cash flow and budgeting
    • Debt management
    • Goal setting
    • Basics of retirement planning
    • Asset allocation
    • Estate planning
    • Insurance
    • The “brilliant basics”

    Please register early! In the event of a class cancellation due to low enrollments, registrants will be notified at least 3 business days in advance and placed on the waiting list for a future offering.

    For accessibility-related inquiries, please contact LearningCenter@ucsc.edu
    Cost:  Free

  • Speaking Up to Bias

  • This class is sponsored by UCSC Learning & Development and taught by Nancy Heischman, Director of Campus Conflict Resolution Services. 

    Speaking Up to Bias

    October 24, 2018; 2:00pm - 4:00pm; 100 Enterprise Way, Scotts Valley, CA; Room 1101 - Click here to Register!

    How do you respond when you hear a prejudicial statement in the workplace? Afterwards, do you regret what you said, or the fact that you didn't say anything at all? This workshop will explore ways of speaking up against bias without shaming, blaming, or alienating the speaker. Please bring your own examples.

    Cost: Free

  • Using Your Management Consultation Services

  • This class is sponsored by UCSC Learning & Development and offered via Optum.  Management Consultation Services is a free, confidential, consultative resource available  to all managers at UCSC.  This class trains managers on how to best leverage this resource.


    Using Your Optum Management Consultation Services 

    October 25, 2018; 9:00am - 10:00am; 500 Kerr Road, Santa Cruz, CA; Room 60/62 - Click Here to Register Now!

    Managers face many challenges in running their departments or businesses, and some of the most difficult may be those that require addressing employee behavior problems. This program will educate you about management consultation services and offer tools for dealing with employee issues. This training is for managers only.

    Program highlights:

    • Understand management consultation services
    • Learn how to make a referral
    • Identify troubled employees
    • Be able to intervene with troubled employees and reintegrate them into the workplace
    • Practice applying the theories presented

    Cost: Free


  • Dealing with the Elephant in the Room: How to Talk to Anyone about Anything

  • This class is sponsored by UCSC Learning & Development and offered via Optum. 

    Dealing With the Elephant in the Room:  How to Talk to Anyone About Anything

    October 25, 2018; 3:00pm - 4:00pm; 500 Kerr Road, Santa Cruz, CA; Room 60/62 - Click Here to Register Now!

    Dealing With the Elephant in the Room is a communications development seminar in which participants learn the skills to talk to anyone about anything. Participants begin by identifying the uncomfortable issues and realities they face at work and at home. Then they learn how to confront such issues with tact, empathy and clarity.

    The class increases productivity and improves relationships by addressing problems, conflicts or misunderstandings proactively.

    Program highlights:
    • Learn what “dealing with the elephant in the room” means
    • The origination of the phrase
    • How to deal with your elephant in the room
    • Tact and empathy
    • What is off-limits
    • How to address the elephant in the room
    • Help others overcome negativity

    Cost: Free

  • Handling a Family Crisis

  • This class is sponsored by UCSC Learning & Development and offered via Optum. 

    Handling a Family Crisis

    October 30, 2018; 9:00am - 10:00am; 500 Kerr Road, Santa Cruz, CA; Room 60/62 - Click Here to Register Now!

    For those who may be going through a family crisis or simply want to prepare, this class will cover managing expectations and guilt. Learn how to cope with financial challenges and what to expect during transition times. This class can also be geared toward managers supporting employees going through a family crisis.

    Program highlights:
    • Define a crisis
    • Managing expectations
    • Managing guilt
    • Financial challenges
    • Transition times
    • Employee & manager roles
    • Best practices

    Cost: Free


  • Management Development Program 2 of 4: The Engagement Equation

  • This class is sponsored by UCSC Learning & Development and taught by Learning & Development personnel.

    Management Development Program 2 of 4:  Engagement Equation

    Wednesday, October 31, 2018; 500 Kerr Road, Santa Cruz, CA; Room 60/62 - Click Here to Register Now!

    The Management Development Program is a dynamic systemwide training program designed to enhance and strengthen your leadership capabilities in the UC Core Competencies and ensure you have the skills, knowledge and resources to effectively lead, engage, and develop your team. The program consists of completing three modules focused around the UC Core Competencies of people management, employee engagement and change management. 
    MDP consists of four modules of content: Manager Redefined, The Engagement Equation, Exercising Influence, and Change Management. 

    "The Engagement Equation" is the second module of the Management Development Program. Employee Engagement goes beyond pure motivation to complete a task or do a job. Organizations with high levels of employee engagement are more efficient, have higher productivity and perform better financially than those that don’t. This module discusses what engagement is and the manager’s role in enabling team engagement. You will:

              • Describe the drivers of Engagement
              • Understand your role in Engagement
              • Increase your team’s Engagement by using the Engagement Essentials
              • Plan for and conduct Engagement Conversations
              • Maintain Momentum through Follow-Up Meetings

    Note: It is recommended, but not required, to take all four classes in the series. MDP is designed for mid-level managers, but is open to all staff who aspire to manage people. 

    Please register early! In the event of a class cancellation due to low enrollments, registrants will be notified at least 3 business days in advance and placed on the waiting list for a future offering. 

    For accessibility-related inquiries, please contact LearningCenter@ucsc.edu.

    Cost: $84

  • Making the Most of A Multigenerational Workforce

  • This class is sponsored by UCSC Learning & Development and offered via Optum. 

    Making the Most of a Multigenerational Workforce 

    October 31, 2018; 9:00am - 10:00am; 100 Enterprise Way, Scotts Valley, CA; Room 1101 - Click here to Register Now!

    This is an exciting topic and the new “diversity” topic of today. This is the first time in history it’s possible for four generations to work together. This class will help you understand why each generation has certain identifiable characteristics and how to best work with each generation.

    Program highlights:
    • Identify the four generations, and the characteristics and motivations of each
    • Explore how members of each generation work
    • Discuss how each generation affects you
    • Examine how to use generational differences to make your workplace more productive for all employees

    Cost: Free


  • Managing Multiple Priorities to Maximize Your Day

  • This class is sponsored by UCSC Learning & Development and offered via Optum. 

    Managing Multiple Priorities to Maximize Your Day

    November 1, 2018; 9:00am - 10:00am; 500 Kerr Road, Santa Cruz, CA; Room 60/62 - Click Here to Register Now! 

    To keep up in today’s dynamic and fast-paced business environment, people continually need to improve their planning and prioritizing skills. Feeling overwhelmed by competing priorities, tight deadlines, meetings, emails and interruptions can derail professional growth, impair team performance and lead to stress and burnout. The focus of this program is on obtaining practical skills, tools and techniques to maximize collective gains in effectiveness and increase productivity. Through interactive participation and analysis of their own data, participants will learn a set of tools they can apply on a continuing basis to achieve better results.

    Program highlights:

    • Work smarter
    • What is a priority?
    • Questions to ask about your work
    • Dealing with interruptions
    • Learning to say “no”
    • Difficulty delegating
    • Perfectionism
    • Procrastination
    • Best practices
    Cost: Free

  • Dealing with Challenging People

  • This class is sponsored by UCSC Learning & Development and offered via Optum. 

    Dealing With Challenging People 

    November 6, 2018; 9:00am - 10:00am; 500 Kerr Road, Santa Cruz, CA; Room 60/62 - Click Here to Register Now!

    We all have different perspectives when defining a “challenging person.” Some people challenge the lives of many others, and then there are types who just get under our skin and push our buttons. Regardless of the particulars, we have two choices: 1) learn how to effectively deal with the challenging person, or 2) remove the possibility of interaction with them. In this class we will learn how to deal with the challenging person.

    Program highlights:

    • Define “challenging”
    • Step by Step Guide to Dealing w/ Challenging People
    • Best Practices 
    • Handling Challenging Co-workers
    • Self-Care
    • Things to Remember
    • Staying Sane
    Cost: Free

  • Management Development Program 3 of 4: Exercising Influence

  • This class is sponsored by UCSC Learning & Development and taught by Learning & Development personnel.

    Management Development Program 3 of 4: Exercising Influence

    Wednesday, November 7, 2018; 500 Kerr Road, Santa Cruz, CA; Room 60/62 - Click Here to Register Now!

    The Management Development Program is a dynamic systemwide training program designed to enhance and strengthen your leadership capabilities in the UC Core Competencies and ensure you have the skills, knowledge and resources to effectively lead, engage, and develop your team. The program consists of completing three modules focused around the UC Core Competencies of people management, employee engagement and change management. 
    MDP consists of four modules of content: Manager Redefined, The Engagement Equation, Exercising Influence, and Change Management. 

    "Exercising Influence" is the third module of the Management Development Program. More and more, managers find themselves having to affect an organizational outcome or motivate someone to take action without having direct authority over the situation or the person in question. This module focuses on influence, a key skill in today’s work environment. 

    Topics covered Include: 

    • Identifying and assessing influence opportunities and choosing strategies to impact those opportunities
    • Evaluating your business network and building supportive working relationships
    • Engaging others in a way that is motivating and makes things happen 

    Note: It is recommended, but not required, to take all four classes in the series. MDP is designed for mid-level managers, but is open to all staff who aspire to manage people. 

    Please register early! In the event of a class cancellation due to low enrollments, registrants will be notified at least 3 business days in advance and placed on the waiting list for a future offering. 

    For accessibility-related inquiries, please contact LearningCenter@ucsc.edu.

    Cost: $84

  • Meeting Facilitation

  • This class is sponsored by UCSC Learning & Development and offered via Optum. 

    Meeting Facilitation

    November 7, 2018; 9:00am - 10:00am; 100 Enterprise Way, Scotts Valley, CA; Room 1101 - Click Here to Register Now!

    Meetings! Are they viewed with disdain and seen as a waste of time, or are they anticipated and viewed as an opportunity to work as a team and make an impact? This training program will give you the tools necessary to have employees eager to join — and fully participate in — your meetings.

    Program highlights:

    • Identify the characteristics of a successful meeting
    • Define meeting roles and responsibilities and how to implement their use in meetings
    • Demonstrate how to plan a meeting, including developing a good agenda
    • Select facilitation tools and techniques that will enhance group creativity and facilitate reaching consensus
    • Describe how to balance participation within the group
    • Discuss how to keep a meeting focused and on track
    • Apply techniques for dealing with common meeting problems and troublemakers
    Cost: Free

  • Avoiding Burnout

  • This class is sponsored by UCSC Learning & Development and offered via Optum. 

    Avoiding Burnout

    November 8, 2018; 9:00am - 10:00am; 500 Kerr Road, Santa Cruz, CA; Room 60/62 - Click Here to Register Now!

    In today’s work environment, many of us feel pressured to work faster, harder and longer hours. It’s easy to allow our jobs to become our lives. For many, this can lead to burnout, resulting in decreased productivity and dissatisfaction, among other things. Participants in this program will examine causes of burnout, as well as potential remedies. They also will come out of this program with ideas to decrease their likelihood of experiencing burnout.

    Program highlights:

    • Define burnout and locate participant’s position on the burnout continuum
    • Determine causes of burnout
    • Examine myths surrounding burnout
    • Explore remedies
    • Identify what participants can control
    • Use satisfiers and factors within participant control to develop a personal plan for reducing burnout
    Cost: Free

  • Management Development Program 4 of 4: Change Management


  • This class is sponsored by UCSC Learning & Development and taught by Learning & Development personnel.
    Management Development Program 4 of 4: Change Management

    Wednesday, November 14, 2018; 500 Kerr Road, Santa Cruz, CA; Room 60/62 - Click Here to Register Now!

    The Management Development Program is a dynamic systemwide training program designed to enhance and strengthen your leadership capabilities in the UC Core Competencies and ensure you have the skills, knowledge and resources to effectively lead, engage, and develop your team. The program consists of completing three modules focused around the UC Core Competencies of people management, employee engagement and change management. 
    MDP consists of four modules of content: Manager Redefined, The Engagement Equation, Exercising Influence, and Change Management. 

    "Change Management" is the fourth module of the Management Development Program . “The Only Thing That Is Constant Is Change” — Heraclitus Heraclitus who lived 100 years before Plato knew this, and it is never more true than in today’s organizations. This module focuses on change and the manager’s role in understanding, communicating and driving change. 

    Topics covered include: 

    • Developing the ability to drive change
    • Understanding change and individual change styles
    • Leading and motivating others through organizational change 

    Note: It is recommended, but not required, to take all four classes in the series. MDP is designed for mid-level managers, but is open to all staff who aspire to manage people. 

    Please register early! In the event of a class cancellation due to low enrollments, registrants will be notified at least 3 business days in advance and placed on the waiting list for a future offering. 

    For accessibility-related inquiries, please contact LearningCenter@ucsc.edu.

    Cost: $84

  • Google Drive and Team Drives


  • November 15, 2018; 9:00am - 10:30am; 500 Kerr Road; Room 8 - Click Here to Register Now!

    In this 90-minute class, you will learn how to use Google Drive including My Drive and Team Drives. 

    Store and share files in the cloud with Google Drive! This is an entry level class that will cover the basics on how to use Google's My Drive and Team Drives including how to create and share documents. 

    This class is hands-on learning, so you will log in to your UCSC Google account and work with the instructor on creating example documents. 

    Make sure you know your CruzID and Blue (email) password before coming to class. 

    Instructor: Lisa Bono, Communcations Manager, ITS

  • Professional Writing & Email Etiquette

  • This class is sponsored by UCSC Learning & Development and offered via Optum. 

    Professional Writing & Email Etiquette

    November 15, 2018; 9:00am - 10:00am; 500 Kerr Road, Santa Cruz, CA; Room 60/62 - Click Here to Register Now!

    How do you ensure your email will be read? This program identifies the dos and don’ts of email and offers suggestions for writing them in a way that captures the attention of the recipient and gives them all the pertinent information. The presentation includes information about subject line, format, content, emotion, grammar and punctuation, signature and the use of CC and BCC.

    Program highlights:
    • Why do we email?
    • How to introduce yourself through email
    • Email preparations and its importance
    • Explanation of the multiple parts of an email and their importance
    • Virtual emotions and how to control them
    • The do’s and don’ts
    Cost: Free