Upcoming Classes

This page displays current Learning & Development class and workshop offerings designed to serve the needs of UC Santa Cruz employees. We also collaborate with the campus community to advertise and support professional development and training opportunities offered by other Departments. Unless otherwise noted, classes are sponsored and taught by Learning & Development personnel.

The upcoming classes listed below provide only abbreviated descriptions, and are arranged in chronological order. Please note that some classes may have multiple sessions, as noted in the class description. Be sure to register for each class in the series!

For a complete description of our classes and works, please refer to our Course Catalog page!

HOW TO REGISTER

You can register for all Learning & Development courses through UC Learning Center, UC Santa Cruz’s online learning management system for staff. Remember to use your CruzID and gold password to gain access. Be sure to disable your popup blocker (or add uc.sumtotalsystems.com to the list of allowed sites in your pop-up browser settings). For fee-based courses, you will need to provide a Fund, Organization, and Account information (known as a FOAPAL).

For accessibility-related inquiries, or if you encounter issues with the UC Learning Center, please contact LearningCenter@ucsc.edu.


  • Conflict Management Skills for Supervisors

    Wednesday, October 30, 2019; Kerr Hall Room 212, 2- 3:30 PM
    • At some point in your work as a supervisor, you will be asked to help resolve a conflict between two supervisees.  When an employee comes to ask for your support, how do you respond? This workshop will prepare you to side-step common mistakes and avoid getting in over your head.  It offers practical strategies for intervening early, assessing the situation, and coaching employees to take constructive action.

  • Management Development Program 1 of 4: Manager Redefined

    Wednesday, November 6, 2019; 8:30 AM- 4:30 PM; Kerr Hall, Room 60/62

    The Management Development Program is a dynamic systemwide training program designed to enhance and strengthen your leadership capabilities in the UC Core Competencies and ensure you have the skills, knowledge and resources to effectively lead, engage, and develop your team. The program consists of completing three modules focused around the UC Core Competencies of people management, employee engagement and change management. 

    • "Manager Redefined" is the first module of the Management Development Program. This module explores what is required of managers today and discusses four key areas of focus:
      • Role of the Manager
      • Building Authenticity and Trust
      • Executing Tasks Through Others
      • Developing and Engaging People
    • Note: It is recommended, but not necessary, to take all four classes in the series.

  • Avoiding Burnout

    Thursday, November 7, 2019; 9:00 AM- 10:00 AM; Kerr Hall, Room 60/62

    In today’s work environment, many of us feel pressured to work faster, harder and longer hours. It’s easy to allow our jobs to become our lives. For many, this can lead to burnout, resulting in decreased productivity and dissatisfaction, among other things. Participants in this program will examine causes of burnout, as well as potential remedies. They also will come out of this program with ideas to decrease their likelihood of experiencing burnout.

    Program highlights:

    • Define burnout and locate participant’s position on the burnout continuum
    • Determine causes of burnout
    • Examine myths surrounding burnout
    • Explore remedies
    • Identify what participants can control
    • Use satisfiers and factors within participant control to develop a personal plan for reducing burnout

  • Management Development Program 2 of 4: The Engagement Equation

    Wednesday, November 13, 2019; 8:30 AM- 4:30 PM; Kerr Hall, Room 60/62

    “The Engagement Equation” is the second module of the Management Development Program. This module goes beyond pure motivation to complete a task or do a job. Organizations with high levels of employee engagement are more efficient, have higher productivity and perform better financially than those that don’t. This module discusses what engagement is and the manager’s role in enabling team engagement.

    • In this class you will: 
      • Describe the drivers of Engagement
      • Understand your role in Engagement
      • Increase your team’s Engagement by using the Engagement Essentials
      •  Plan for and conduct Engagement Conversations
      • Maintain Momentum through Follow-Up Meetings

  • Managing Difficult Customer Interactions

    Wednesday, November 13, 2019; 2:00 PM- 3:30 PM; Kerr Hall, Room 212

    Even if our job description does not include the words “customer service,” most of us, at some point, must respond to complaints, criticism, anger or demands regarding the product of our work. This workshop will focus on managing these challenging interactions in a way that satisfies the customer and keeps our self-esteem intact. 

    • Participants will gain tools to: 
      • Bring calm to both sides of the interaction - Quickly identify the solve-able problem 
      • Enlist the customer’s cooperation in finding a solution 
      • Maintain appropriate boundaries; protect against abuse 
      • Participants are invited to bring real examples of difficult customer interactions for use as case studies.

  • How to Be an Effective Workplace Leader

    Wednesday, November 13, 2019; 11:00 AM- 12:00 PM; Scotts Valley Center, Room 1101

    Today, leadership requires a more complex set of skills and values than at any time in the past. Vision, trust, integrity and empowerment have become critical elements of effective leadership. This training will provide the framework for becoming an effective and ethical leader whether leading a small team of people or a large organization. 

    Participants will: 

      • Identify the challenges of leadership 
      • Discuss the myths and realities of leadership 
      • Describe the qualities of an effective leader 
      • Create an action plan for developing leadership skills 
      • Determine the difference between leaders and managers 
      • Define the differences between leadership today and in the past

  • Tell Your Story: Developing a Memorable Pitch

    Thursday, November 14, 2019; 10:00 AM- 12:00 PM; Kerr Hall, Room 60/62

    This is the second of three career development workshops offered by Learning & Development. The workshop series is designed around the new 'My UC Career' online career development tool. The workshops’ contents are designed to be cumulative, so it is recommended that participants attend each in sequence. It is also recommended that participants complete the ‘Tell Your Story’ Module in the 'My UC Career' portal in preparation. This class is taught by Debbie Melnikoff, Third Wave Career Coaching. 

    The goals of ‘Tell Your Story’ workshop will include:

    • Building from the ‘Tell Your Story’ Module in My UC Career to develop a compelling story to be in used in networking situations and interviews
    • Crafting content for Cover Letters and LinkedIn profiles
    • Practicing memorable pitches in class

  • How to Manage Your Finances

    Thursday, November 19, 2019; 11:00 AM- 12:00 PM; Kerr Hall, Room 60/62

    Participants will learn the importance of setting up and maintaining a budget. Information about establishing credit and the value of maintaining a good credit rating also are explored. While some saving choices may be reviewed, this class does not address long-term financial planning. 

    Participants will: 

    • Redesign spending habits 
    • Evaluate current financial situation 
    • Write an action plan to manage finances 
    • Identify the components of financial planning 
    • Explore ways to manage money more effectively

  • Management Development Program 3 of 4: Exercising Influence

    Wednesday, November 20, 2019; 8:30 AM- 4:30 PM; Kerr Hall, Room 60/62

    "Exercising Influence" is the third module of the Management Development Program. More and more, managers find themselves having to affect an organizational outcome or motivate someone to take action without having direct authority over the situation or the person in question. This module focuses on influence, a key skill in today’s work environment.

    • Topics covered include: 
      • Identifying and assessing influence opportunities and choosing strategies to impact those opportunities
      • Evaluating your business network and building supportive working relationships
      •  Engaging others in a way that is motivating and makes things happen

  • Facilitation Boot Camp: Tools for Innovation & Inclusion

    Thursday, November 21, 2019; 9 AM- 12 PM, Kerr Hall, Room 212

    You’ll leave Facilitation Boot Camp with enhanced skills as a group leader. Boot Camp will teach you the skills to deploy and assemble Liberating Structures to create engaging meetings that allow participants to feel energized, included, and heard. 

    This workshop is geared towards both seasoned facilitators looking to hone their craft and those looking to learn a new set of skills. Come ready to participate!


     

  • Management Development Program 4 of 4: Change Management

    Wednesday, December 4, 2019; 8:30 AM- 4:30 PM; Kerr Hall, Room 60/62

    "Change Management" is the fourth module of the Management Development Program. “The Only Thing That Is Constant Is Change” — Heraclitus Heraclitus who lived 100 years before Plato knew this, and it is never more true than in today’s organizations. This module focuses on change and the manager’s role in understanding, communicating and driving change.

    Topics covered include:

    • Developing the ability to drive change
    • Understanding change and individual change styles
    • Leading and motivating others through organizational change


  • How to Navigate Workplace Uncertainty

    Wednesday, December 4, 2019; 11:00 AM- 12:00 PM; Kerr Hall, Room 60/62

    In an age of mergers, downsizing, reorganizations, globalization, and myriad other events, employees may no longer be able to view their positions as stable. How does this state of affairs impact the workplace and the employee? In this highly interactive training program, participants will have an opportunity to examine the changes taking place and explore methods for accommodating those changes. 

    Participants will: 

    • Articulate the causes of workplace uncertainty 
    • Determine both positive and negative reactions to the changing workplace 
    • Identify symptoms related to workplace uncertainty 
    • Select appropriate coping mechanisms 
    • Know when to seek additional help


  • Navigating Your Network

    Thursday, December 5, 2019; Kerr Hall, Room 60/62, 10 AM- 12 PM

    This is the third of three career development workshops offered by Learning & Development. The workshops’ contents are designed to be cumulative, so it is recommended that participants attend each in sequence. Participants should complete the ‘My Story’ and “Network and Research” Module in the My UC Career portal before attending. This class is taught by Debbie Melnikoff, Third Wave Career Coaching. The goals of ‘Navigating Your Network’ will include:

    • Learn strategies for developing a professional network
    • Adopt a ‘consultant’s’ mindset to identify opportunities at UC Santa Cruz to maximize career potential
    • Learn to navigate and expand your network, including LinkedIn 

     

  • How to Understand and Develop Emotional Intelligence

    Tuesday, December 10, 2019; Scotts Valley Center, Room 1101, 11 AM- 12 PM

    Attendees will learn all about Emotional Intelligence (EQ) – from its definition to strategies for enhancing it. This program will help participants identify stress reduction techniques and guide them through writing their own action plan for developing their EQ. 

    Participants will: 

    • Define EQ 
    • Assess individual EQs 
    • Develop a “feeling” vocabulary 
    • Examine the basic concepts of EQ 
    • Write an action plan for developing EQ 
    • Determine the benefits of a healthy EQ 
    • Explore strategies for enhancing EQ skills 
    • Identify appropriate stress reduction techniques

     

  • Coming to Terms with Our Differences

    Tuesday, December 10, 2019; Kerr Hall, Room 212, 1 - 4 PM

    The more diverse our work environment, the more we are called upon to work with people who are different from ourselves. People of different generational, cultural and class backgrounds often have different "norms." Add to these differences other factors such as temperament, style and values and the potential for conflict multiplies. This workshop will explore the relationship between diversity and conflict, and provide tools for building understanding and rapport.


     

  • Addressing Bullying and Abusive Conduct (for Managers)

    Thursday, January 30, 2020; 1 - 4 PM, Kerr Hall, Room 212

    As a manager, one of your responsibilities is to protect staff members from abusive conduct in the workplace. In this short workshop, we will review the basics of preventing and managing bullying at UCSC. 

    Topics will include:

      • Informing staff of University guidelines and expectations
      • Responding to individual complaints about bullying
      • Effectively intervening in patterns of abusive conduct
      • Providing appropriate resources and referrals to those who have engaged in bullying, and those on the receiving end
      • Finding the information and support you may need along the way

    Please bring a laptop or tablet to class.


     

  • Budget and Financial Management #1: The University Budget

    Tuesday, February 4, 2020; 9:30- 12 PM; Kerr Hall, Room 60/62
    • This is the first class in the UCSC Budget and Financial Management Course Series: A high-level explanation of the university budget. The class will review university funding streams and explain how funds are distributed and utilized on our campus. 
    • It is strongly recommended though not required that employees attend these classes in sequence.

  • Budget and Financial Management #2: Managing the Campus Budget

    Thursday, February 13, 2020; 9:30- 12 PM; Kerr Hall, Room 60/62
    • This is the second class in the UCSC Budget and Financial Management Course Series: A general explanation of how budget is managed centrally and across campus. We’ll discuss the campus chart of accounts, elements of the FOAPAL, the financial calendar, campus financial systems and what comprises the operating budget. 
    • It is strongly recommended though not required that employees attend these classes in sequence.

  • Budget and Financial Management #3: Managing Your Campus Budget

    Thursday, February 20, 2020; 9:30 AM- 12 PM; Kerr Hall, Room 60/62
    • This is the third class in the UCSC Budget and Financial Management Course Series. This class covers best practices for managing a budget on campus. Topics covered include appropriate fund use, the process for establishing fees and recharge rates, the short-term interest pool (STIP), central benefits pools, composite benefit rates, budgeting for cost increases, and available resources for budget managers. The differences in managing core-funded budgets versus recharge/auxiliary budgets will be explained throughout.
    • It is strongly recommended though not required that employees attend these classes in sequence.

  • Budget and Financial Management #4: Demystifying Financial Transactions

    Tuesday, February 25, 2020; 1:30- 4 PM; Kerr Hall, Room 60/62
    • This is the fourth class in the UCSC Budget and Financial Management Course Series. This class dives into the minutia of the Financial Transactions Report. (a.k.a. “the general ledger”). Participants will get a better understanding of the timeliness of budgetary and financial transactions, how to read the financial transactions report, where to get help if something is unclear, and commonly misunderstood transactions.
    • It is strongly recommended though not required that employees attend these classes in sequence.