Upcoming Classes
This page displays current Learning & Development class and workshop offerings designed to serve the needs of UC Santa Cruz employees. We also collaborate with the campus community to advertise and support professional development and training opportunities offered by other Departments. Unless otherwise noted, classes are sponsored and taught by Learning & Development personnel.
The upcoming classes listed below provide only abbreviated descriptions, and are arranged in chronological order. Please note that some classes may have multiple sessions, as noted in the class description. Be sure to register for each class in the series!
For a complete description of our classes and works, please refer to our Course Catalog page!
HOW TO REGISTER
You can register for all Learning & Development courses through UC Learning Center, UC Santa Cruz’s online learning management system for staff. Remember to use your CruzID and gold password to gain access. Be sure to disable your popup blocker (or add uc.sumtotalsystems.com to the list of allowed sites in your pop-up browser settings). For fee-based courses, you will need to provide a Fund, Organization, and Account information (known as a FOAPAL).
SPRING 2020 & COVID-19
Due to the necessity of remote work and social distancing, classes will be offered via Zoom. Please continue to register via the UC Learning Center. Zoom meeting links will be shared with registered participants the day before a workshop or class. Thank you for your understanding!
For accessibility-related inquiries, or if you encounter issues with the UC Learning Center, please contact LearningCenter@ucsc.edu.
Introduction to G Suite: Docs, Drive, Sheets and Slides
June 24th, 2020; 9-11 AM (via Zoom)
G Suite is Google’s office productivity suite. This workshop is designed to help new G Suite users come up to speed quickly on the featured applications. Topics covered in this course include how to log into a G Suite account, navigate its interface, and use its component apps to complete common productivity tasks. Specific applications we will cover are Google Drive, Docs, Sheets and Slides.
Zoom meeting information will be shared with registered participants the day before a scheduled training or workshop.
ABC’s of Supervising Others: Part C
Tuesday, June 30, 2020; 9-11 AM – Register Here! (via Zoom)
Target Audience: New supervisors with limited or no experience and individuals who aspire to a supervisory role. This is part three of a four-part series.
Level: Introductory
Key Topics Covered:
- Communication skills
- Giving Instructions
- Orders, Requests, and Suggestions
- Intro to Feedback Cycle
Zoom meeting information will be shared with registered participants the day before a scheduled training or workshop.
Introduction to G Suite: Gmail, Calendar, Forms and Hangouts
July 1, 2020; 9-11 AM - Click Here to Register! (via Zoom)
G Suite is Google’s office productivity suite. This workshop is designed to help new G Suite users come up to speed quickly on the featured applications. Topics covered in this course include how to log into a G Suite account, navigate its interface, and use its component apps to complete common productivity tasks. Specific applications we will cover are Google Drive, Docs, Sheets and Slides.
Zoom meeting information will be shared with registered participants the day before a scheduled training or workshop.
Professional Writing Skills
July 8, 2020; 1-3:30 PM - Click Here to Register! (via Zoom)
This workshop will focus on how to write "clearly, concisely, correctly, and courteously." We will also discuss how we use writing in our personal and professional lives, with particular attention to audience and context. The workshop aims to establish email writing best practices and to provide the opportunity for hands-on editing.
Zoom meeting information will be shared with registered participants the day before a scheduled training or workshop.
ABC’s of Supervising Others: Part D
Tuesday, July 7, 2020; 9-11 AM – Register Here! (via Zoom)
Communication Challenges
Target Audience: New supervisors with limited or no experience and individuals who aspire to a supervisory role. This is part three of a four-part series.
Level: Introductory
Key Topics Covered:
- Giving and Receiving Feedback
- Managing Conflict
- Managing Challenging Situations
- Developing Relationships
- Establishing Credibility
Zoom meeting information will be shared with registered participants the day before a scheduled training or workshop.
Transforming Your Transactions: The Customer Service Lattice
Wednesday, July 15, 2020; 9-11:30 AM – Register Here! (via Zoom)
In higher education, our outcomes are often the result of people across departments coming together in mutual support. This training examines the customer service function in the university environment and practices the communication skills that will help us to navigate it successfully.
- What is a service attitude and why is it important?
- Customer service in higher education populations
- Subtext and language: Coming to a full understanding
- Communicating for service success
- Customer service metrics
- Self-care
Instructor: Susan Burrows
Zoom meeting information will be shared with registered participants the day before a scheduled training or workshop.
ABC’s of Supervising Others: Part A
Tuesday, July 21, 2020; 9-11 AM – Register Here! (via Zoom)
Making the Transition from Individual Contributor to Supervisor
Target Audience: New supervisors limited or no experience and individuals who aspire to a supervisory role. This is part one of a four-part series.
Level: Introductory
Key Topics Covered:
- Making the Transition
- Responsibilities of a Supervisor
- Key Behaviors and Attitudes
- Understanding University Staff Work Populations
Zoom meeting information will be shared with registered participants the day before a scheduled training or workshop.
ABC’s of Supervising Others: Part B
Tuesday, July 28, 2020; 9-11 AM – Register Here! (via Zoom)
Setting the Stage for Success as a Supervisor
Target Audience: New supervisors with limited or no experience and individuals who aspire to a supervisory role. This is part two of a four-part series.
Level: Introductory
Key Topics Covered:
- Goal Setting
- Organizing for Success
- Time Management Tips
- Active Listening Techniques
Zoom meeting information will be shared with registered participants the day before a scheduled training or workshop.
ABC’s of Supervising Others: Part C
Tuesday, August 4, 2020; 9-11 AM – Register Here! (via Zoom)
Communicating for Success as A Supervisor
Target Audience: New supervisors with limited or no experience and individuals who aspire to a supervisory role. This is part three of a four-part series.
Level: Introductory
Key Topics Covered:
- Communication skills
- Giving Instructions
- Orders, Requests, and Suggestions
- Intro to Feedback Cycle
Zoom meeting information will be shared with registered participants the day before a scheduled training or workshop.
ABC’s of Supervising Others: Part D
Tuesday, August 11, 2020; 9-11 AM – Register Here! (via Zoom)
Communication Challenges
Target Audience: New supervisors with limited or no experience and individuals who aspire to a supervisory role. This is part three of a four-part series.
Level: Introductory
Key Topics Covered:
- Giving and Receiving Feedback
- Managing Conflict
- Managing Challenging Situations
- Developing Relationships
- Establishing Credibility
Zoom meeting information will be shared with registered participants the day before a scheduled training or workshop.
