Upcoming Classes
The Learning & Development Department in Staff Human Resources offers classes year-round to serve the needs of UC Santa Cruz employees. We also currently collaborate with the campus community to advertise and support professional development and training opportunities offered by other Departments. Classes include training in technical job skills, managerial skills, navigating the workplace, and wellness. We aspire to provide UC Santa Cruz staff with courses and on-going learning opportunities to optimize their work performance, explore new interests, and connect with other campus employees they may not regularly encounter in their day-to-day duties.
LIST OF CLASSES
The Upcoming classes listed below are arranged in chronological order. Please note that some classes may have multiple sessions, as noted in the class description. Be sure to register for each class in the series!
HOW TO REGISTER
Course registrations are completed through the UC Learning Center, UCSC’s online learning management system for staff. Upon selecting a class to register, you will be redirected to the UC Learning Center and will use your CruzID and gold password to access. Hint: Be sure to disable your popup blocker (or add uc.symtotalsystems.com to the list of allowed sites in your pop-up browser settings).
- This class is sponsored by UCSC Learning & Development and offered via Optum.
Collaborative Customer Service
January, 17 2019; 9:00am – 10:00am; Kerr Hall; Room 60/62 – Click Here to Register Now!
The goals and objective of this seminar are to understand the challenges of delivering great customer service through effective, professional customer service communication. We will discuss stress management related to working in customer service as well as final comments, action plans and evaluations.
Program highlights:
- Who are you, who do you serve?
- Identify challenges
- Establishing effective service communication
- Managing the stress
- Create an action plan
- Evaluating progress
Cost: Free
Instructor: Optum Certified Instructor
This class is sponsored by UCSC Learning & Development and taught by Learning & Development personnel.
Management Development Program 1 of 4: Manager Redefined
Wednesday, January 23, 2019; 9:00am - 4:00pm; 500 Kerr Road, Santa Cruz, CA; Room 60/62 - Click Here to Register Now!The Management Development Program is a dynamic systemwide training program designed to enhance and strengthen your leadership capabilities in the UC Core Competencies and ensure you have the skills, knowledge and resources to effectively lead, engage, and develop your team. The program consists of completing three modules focused around the UC Core Competencies of people management, employee engagement and change management.
MDP consists of four modules of content: Manager Redefined, The Engagement Equation, Exercising Influence, and Change Management.
"Manager Redefined" is the first module of the Management Development Program. The role of managers today is different from what it was just a few short years ago. This module explores what is required of managers today and discusses four key areas of focus:
• Role of the Manager
• Building Authenticity and Trust
• Executing Tasks Through Others
• Developing and Engaging People
Note: It is recommended, but not required, to take all four classes in the series. MDP is designed for mid-level managers, but is open to all staff who aspire to manage people.
Please register early! In the event of a class cancellation due to low enrollments, registrants will be notified at least 3 business days in advance and placed on the waiting list for a future offering.
For accessibility-related inquiries, please contact LearningCenter@ucsc.edu.
Cost: $84- This class is sponsored by UCSC Learning & Development and taught by Learning & Development personnel.
Management Development Program 2 of 4: The Engagement Equation
Wednesday, January 30, 2019; 9:00am - 4:00pm; 500 Kerr Road, Santa Cruz, CA; Room 60/62 - Click Here to Register Now!
The Management Development Program is a dynamic systemwide training program designed to enhance and strengthen your leadership capabilities in the UC Core Competencies and ensure you have the skills, knowledge and resources to effectively lead, engage, and develop your team. The program consists of completing three modules focused around the UC Core Competencies of people management, employee engagement and change management. MDP consists of four modules of content: Manager Redefined, The Engagement Equation, Exercising Influence, and Change Management.
"The Engagement Equation" is the second module of the Management Development Program. Employee Engagement goes beyond pure motivation to complete a task or do a job. Organizations with high levels of employee engagement are more efficient, have higher productivity and perform better financially than those that don’t. This module discusses what engagement is and the manager’s role in enabling team engagement. You will:
o Describe the drivers of Engagement
o Understand your role in Engagement
o Increase your team’s Engagement by using the Engagement Essentials
o Plan for and conduct Engagement Conversations
o Maintain Momentum through Follow-Up Meetings
Note: It is recommended, but not required, to take all four classes in the series. MDP is designed for mid-level managers, but is open to all staff who aspire to manage people.
Please register early! In the event of a class cancellation due to low enrollments, registrants will be notified at least 3 business days in advance and placed on the waiting list for a future offering.
For accessibility-related inquiries, please contact LearningCenter@ucsc.edu.
Cost: $84 - This class is sponsored by UCSC Learning & Development and taught by Learning & Development personnel.
Management Development Program 3 of 4: Exercising Influence
Wednesday, November 7, 2018; 9:00am - 4:00pm; 500 Kerr Road, Santa Cruz, CA; Room 60/62 - Click Here to Register Now!
The Management Development Program is a dynamic systemwide training program designed to enhance and strengthen your leadership capabilities in the UC Core Competencies and ensure you have the skills, knowledge and resources to effectively lead, engage, and develop your team. The program consists of completing three modules focused around the UC Core Competencies of people management, employee engagement and change management.
MDP consists of four modules of content: Manager Redefined, The Engagement Equation, Exercising Influence, and Change Management.
"Exercising Influence" is the third module of the Management Development Program. More and more, managers find themselves having to affect an organizational outcome or motivate someone to take action without having direct authority over the situation or the person in question. This module focuses on influence, a key skill in today’s work environment.
Topics covered Include:
• Identifying and assessing influence opportunities and choosing strategies to impact those opportunities
• Evaluating your business network and building supportive working relationships
• Engaging others in a way that is motivating and makes things happen
Note: It is recommended, but not required, to take all four classes in the series. MDP is designed for mid-level managers, but is open to all staff who aspire to manage people.
Please register early! In the event of a class cancellation due to low enrollments, registrants will be notified at least 3 business days in advance and placed on the waiting list for a future offering.
For accessibility-related inquiries, please contact LearningCenter@ucsc.edu.
Cost: $84 - This class is sponsored by UCSC Learning & Development and taught by Learning & Development personnel.
Management Development Program 4 of 4: Change Management
Wednesday, March 13, 2019; 9:00am - 4:00pm; 500 Kerr Road, Santa Cruz, CA; Room 60/62 - Click Here to Register Now!
The Management Development Program is a dynamic systemwide training program designed to enhance and strengthen your leadership capabilities in the UC Core Competencies and ensure you have the skills, knowledge and resources to effectively lead, engage, and develop your team. The program consists of completing three modules focused around the UC Core Competencies of people management, employee engagement and change management.
MDP consists of four modules of content: Manager Redefined, The Engagement Equation, Exercising Influence, and Change Management.
"Change Management" is the fourth module of the Management Development Program . “The Only Thing That Is Constant Is Change” — Heraclitus Heraclitus who lived 100 years before Plato knew this, and it is never more true than in today’s organizations. This module focuses on change and the manager’s role in understanding, communicating and driving change.
Topics covered include:
• Developing the ability to drive change
• Understanding change and individual change styles
• Leading and motivating others through organizational change
Note: It is recommended, but not required, to take all four classes in the series. MDP is designed for mid-level managers, but is open to all staff who aspire to manage people.
Please register early! In the event of a class cancellation due to low enrollments, registrants will be notified at least 3 business days in advance and placed on the waiting list for a future offering.
For accessibility-related inquiries, please contact LearningCenter@ucsc.edu.
Cost: $84 This class is sponsored by UCSC Learning & Development and offered via Optum.
Meeting Facilitation
November 7, 2018; 9:00am - 10:00am; 100 Enterprise Way, Scotts Valley, CA; Room 1101 - Click Here to Register Now!
Meetings! Are they viewed with disdain and seen as a waste of time, or are they anticipated and viewed as an opportunity to work as a team and make an impact? This training program will give you the tools necessary to have employees eager to join — and fully participate in — your meetings.
Program highlights:- Identify the characteristics of a successful meeting
- Define meeting roles and responsibilities and how to implement their use in meetings
- Demonstrate how to plan a meeting, including developing a good agenda
- Select facilitation tools and techniques that will enhance group creativity and facilitate reaching consensus
- Describe how to balance participation within the group
- Discuss how to keep a meeting focused and on track
- Apply techniques for dealing with common meeting problems and troublemakers
This class is sponsored by UCSC Learning & Development and offered via Optum.
Avoiding Burnout
November 8, 2018; 9:00am - 10:00am; 500 Kerr Road, Santa Cruz, CA; Room 60/62 - Click Here to Register Now!
In today’s work environment, many of us feel pressured to work faster, harder and longer hours. It’s easy to allow our jobs to become our lives. For many, this can lead to burnout, resulting in decreased productivity and dissatisfaction, among other things. Participants in this program will examine causes of burnout, as well as potential remedies. They also will come out of this program with ideas to decrease their likelihood of experiencing burnout.
Program highlights:- Define burnout and locate participant’s position on the burnout continuum
- Determine causes of burnout
- Examine myths surrounding burnout
- Explore remedies
- Identify what participants can control
- Use satisfiers and factors within participant control to develop a personal plan for reducing burnout
- This class is sponsored by UCSC Learning & Development and taught by Frank Widman.
Emotional Intelligence 2 of 5: Self-Awareness
Friday, November 9, 2018; 2:30pm - 4:30pm; 100 Enterprise Way, Scotts Valley, CA; Room 1101 - Click Here to Register Now!
We know we have emotions, but we sometimes aren’t aware of them until it is too late. This 90-minute class explores the first facet of Daniel Goleman’s 4 categories of Emotional Intelligence: Self-Awareness. Viktor Frankl posits that between stimulus and response is a space, and in this space is the power to monitor and make an appropriate response.
This class discusses how we can become more conscious of our response mechanisms. The brain is capable of rewiring itself throughout our lives, and this class will offer what are called low-road and high-road techniques of building our neural circuitry that will serve to help us thrive in the workplace. There will be 30 minutes for questions and discussion at the end of class.
This is one of five classes that address the Goleman model of emotional intelligence:
- Self-Awareness
- Self-Management
- Social-Awareness
- Relationship-Management
Please register early! In the event of a class cancellation due to low enrollments, registrants will be notified at least 3 business days in advance and placed on the waiting list for a future offering.
For accessibility-related inquiries, please contact LearningCenter@ucsc.edu.
Cost: Free
This class is sponsored by UCSC Learning & Development and taught by Learning & Development personnel.
Management Development Program 4 of 4: Change Management
Wednesday, November 14, 2018; 9:00am - 4:00pm; 500 Kerr Road, Santa Cruz, CA; Room 60/62 - Click Here to Register Now!
The Management Development Program is a dynamic systemwide training program designed to enhance and strengthen your leadership capabilities in the UC Core Competencies and ensure you have the skills, knowledge and resources to effectively lead, engage, and develop your team. The program consists of completing three modules focused around the UC Core Competencies of people management, employee engagement and change management.
MDP consists of four modules of content: Manager Redefined, The Engagement Equation, Exercising Influence, and Change Management.
"Change Management" is the fourth module of the Management Development Program . “The Only Thing That Is Constant Is Change” — Heraclitus Heraclitus who lived 100 years before Plato knew this, and it is never more true than in today’s organizations. This module focuses on change and the manager’s role in understanding, communicating and driving change.
Topics covered include:
• Developing the ability to drive change
• Understanding change and individual change styles
• Leading and motivating others through organizational change
Note: It is recommended, but not required, to take all four classes in the series. MDP is designed for mid-level managers, but is open to all staff who aspire to manage people.
Please register early! In the event of a class cancellation due to low enrollments, registrants will be notified at least 3 business days in advance and placed on the waiting list for a future offering.
For accessibility-related inquiries, please contact LearningCenter@ucsc.edu.
Cost: $84
November 15, 2018; 9:00am - 10:30am; 500 Kerr Road; Room 8 - Click Here to Register Now!
In this 90-minute class, you will learn how to use Google Drive including My Drive and Team Drives.
Store and share files in the cloud with Google Drive! This is an entry level class that will cover the basics on how to use Google's My Drive and Team Drives including how to create and share documents.
This class is hands-on learning, so you will log in to your UCSC Google account and work with the instructor on creating example documents.
Make sure you know your CruzID and Blue (email) password before coming to class.
Instructor: Lisa Bono, Communcations Manager, ITS- This class is sponsored by UCSC Learning & Development and offered via Optum.
Professional Writing & Email Etiquette
December 13, 2018; 9:00am - 10:00m; 500 Kerr Road, Santa Cruz, CA; Room 60/62 - Click Here to Register Now!
How do you ensure your email will be read? This program identifies the dos and don’ts of email and offers suggestions for writing them in a way that captures the attention of the recipient and gives them all the pertinent information. The presentation includes information about subject line, format, content, emotion, grammar and punctuation, signature and the use of CC and BCC.
Program highlights:
- Why do we email?
- How to introduce yourself through email
- Email preparations and its importance
- Explanation of the multiple parts of an email and their importance
- Virtual emotions and how to control them
- The do’s and don’ts
- This class is sponsored by UCSC Learning & Development and taught by Nancy Heischman, Director of Campus Conflict Resolution Services.
Are You Being Bullied?
Friday, November 16, 2018; 2:00pm - 4:00pm; 500 Kerr Road, Santa Cruz, CA; Room 212 - Click Here to Register Now!
Recent California legislation (AB 2053) has described abusive conduct (or workplace bullying) as, “conduct of an employer or employee in the workplace, with malice, that a reasonable person would find hostile, offensive, and unrelated to an employer’s legitimate business interests.”
This short workshop, intended for staff members who have concerns about bullying behavior, will explore what you can do to protect yourself and where you can find support.
Topics will include:
What is bullying, and what is it not?
How can you protect yourself from bullying, or abusive conduct? What are your options for responding and reporting? What University resources are available to provide support?
How can you move forward in a working relationship with a former bully?
Note: Please bring a laptop or tablet to class.
Please register early! In the event of a class cancellation due to low enrollments, registrants will be notified at least 3 business days in advance and placed on the waiting list for a future offering.
For accessibility-related inquiries, please contact LearningCenter@ucsc.edu
Instructor: Nancy Heischman, Director of Conflict Resolution Services
This class is sponsored by UCSC Learning & Development and taught by UCSC Personnel
Emotional Intelligence 3 of 5: Self Management
Friday, November 16, 2018; 2:30pm - 4:30pm; 100 Enterprise Way, Scotts Valley, CA; Room 1101 - Click Here to Register Now!
Managing emotions includes staying open to feelings and responses, learning from them, and using the information to modify reactions, make decisions and choose appropriate behaviors. This 90-minute class explores how we process emotions, how we can cope with negative emotions, learning to attune ourselves to positive emotions, and how we can transform unhelpful emotions into more positive actions. You will learn a quick technique called emotional CPR to help you thrive in the workplace. There will be 30 minutes at the end of class for questions and discussion.
This is one of five classes that address the Goleman model of emotional intelligence:
- Self-Awareness
- Self-Management
- Social-Awareness
- Relationship-Management
Please register early! In the event of a class cancellation due to low enrollments, registrants will be notified at least 3 business days in advance and placed on the waiting list for a future offering.
For accessibility-related inquiries, please contact LearningCenter@ucsc.edu.
Cost: Free
This class is sponsored by UCSC Learning & Development and taught by Frank Widman.
Emotional Intelligence 4 of 5: Social Awareness
Friday, November 30, 2018; 2:30pm - 4:30pm; 100 Enterprise Way, Scotts Valley, CA; Room 1101 - Click Here to Register Now!
This class explores the third part of Daniel Goleman’s 4 Principles of Emotional Intelligence: Social-Awareness. We know we have emotions and we recognize and try to monitor them. This class deals with understanding of what is going on with other’s behaviors, thoughts, emotions and perceptions. Empathy is the ability to stand in another's shoes, to be able to nurture and grow positive relationships. This class looks at competencies of social awareness, how to monitor what is going on with others, the recognition that emotions are contagious, the ability to identify verbal and non-verbal triggers, and how we can listen more deeply. There will be 30 minutes at the end of class for questions and discussion.
This is one of five classes that address the Goleman model of emotional intelligence:
- Self-Awareness
- Self-Management
- Social-Awareness
- Relationship-Management
Please register early! In the event of a class cancellation due to low enrollments, registrants will be notified at least 3 business days in advance and placed on the waiting list for a future offering.
For accessibility-related inquiries, please contact LearningCenter@ucsc.edu.
Cost: Free- This class is sponsored by UCSC Learning & Development and taught by Frank Widman.
Emotional Intelligence 5 of 5: Relationship Management
Friday, December 7, 2018; 2:30pm - 4:30pm; 100 Enterprise Way, Scotts Valley, CA; Room 1101 - Click Here to Register Now!
The last of the series of classes on Emotional Intelligence explores Daniel Goleman’s 4th Principle: Relationship Management. This 90-minute class delves into the skills of understanding emotions, thoughts and behaviors of others that lead to effective interpersonal communication for everyone involved. Building these skills leads to influencing others, handling conflict effectively, and becoming a leader that embraces the Principles of Community here at UCSC. The class explores the competencies and benefits of relationship management such as building connection, relating authentically, and creating a positive work environment. There will be 30 minutes at the end of class for questions and discussion.
This is one of five classes that approach the Goleman model of emotional intelligence:
- Self-Awareness
- Self-Management
- Social-Awareness
- Relationship-Management
Please register early! In the event of a class cancellation due to low enrollments, registrants will be notified at least 3 business days in advance and placed on the waiting list for a future offering.
For accessibility-related inquiries, please contact LearningCenter@ucsc.edu.
Cost: Free
Collaborative Customer Service
Management Development Program 1 of 4: Manager Redefined
Management Development Program 2 of 4: The Engagement Equation
Management Development Program 3 of 4: Exercising Influence
Management Development Program 4 of 4: Change Management
Meeting Facilitation
Avoiding Burnout
Emotional Intelligence 2 of 5: Self-Awareness
Management Development Program 4 of 4: Change Management
Google Drive and Team Drives
Professional Writing & Email Etiquette
Are You Being Bullied?
Emotional Intelligence 3 of 5: Self Management
Emotional Intelligence, 4 of 5: Social Awareness
Emotional Intelligence 5 of 5: Relationship Management
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