Upcoming Classes

This page displays current Learning & Development class and workshops offerings designed to serve the needs of UC Santa Cruz employees. We also collaborate with the campus community to advertise and support professional development and training opportunities offered by other Departments. Unless otherwise noted, classes are sponsored and taught by Learning & Development personnel.

The upcoming classes listed below provide only abbreviated descriptions, and arranged in chronological order. Please note that some classes may have multiple sessions, as noted in the class description. Be sure to register for each class in the series!

For a complete description of our classes and works, please refer to our Course Catalog page!

HOW TO REGISTER

You can register for all Learning & Development courses through UC Learning Center, UC Santa Cruz’s online learning management system for staff. Remember to use your CruzID and gold password to gain access. Be sure to disable your popup blocker (or add uc.sumtotalsystems.com to the list of allowed sites in your pop-up browser settings). For fee-based courses, you will need to provide a Fund, Organization, and Account information (known as a FOAPAL).

For accessibility-related inquiries, or if you encounter issues with the UC Learning Center, please contact LearningCenter@ucsc.edu.


    Management Development Program 1 of 4: Manager Redefined

  • Wednesday, April 17, 2019; 9AM - 4PM; Kerr Hall, Room 60/62 - Click Here to Register!

    The Management Development Program is a dynamic systemwide training program designed to enhance and strengthen your leadership capabilities in the UC Core Competencies and ensure you have the skills, knowledge and resources to effectively lead, engage, and develop your team. The program consists of completing three modules focused around the UC Core Competencies of people management, employee engagement and change management.

     

    Cost: $84 via recharge.

  • Tell Your Story: Developing a Memorable Pitch

  • This class is taught by Debbie Melnikoff, Third Wave Career Coaching.

    Thursday, April 18, 2019; 1PM - 3PM; 100 Enterprise Way, Scotts Valley, Room 1101 – Click to Register!

    This is the second of three career development workshops offered by Learning & Development. The workshop series is designed around the new 'My UC Career' online career development tool. The workshops’ contents are designed to be cumulative, so it is recommended that participants attend each in sequence. Participants must complete the ‘Tell Your Story’ Module in My UC Career tool before attending.


  • Emotional Intelligence 1 of 5: Introduction

  • Friday, April 19, 2019; 2:30PM - 4:30PM; 100 Enterprise Way, Scotts Valley, Room 1101 - Click to Register!

    This 2-hour introductory class is the first in a series of 5 classes designed to present the concepts of emotional intelligence as explained by Daniel Goleman, psychologist, researcher and author. This class will introduce the concept of emotional intelligence, explore how the brain works in relation to emotions, consider how negative emotions hijack rational thought, look at the low road and high road pathways of the brain in relation to thought and emotion, and we’ll learn that self-coaching could be an effective way to create new brain pathways.


  • Management Development Program 2 of 4: The Engagement Equation

  • Wednesday, April 24, 2019; 9AM - 4PM; Kerr Hall, Room 60/62 - Click to Register!

    The Management Development Program is a dynamic system wide training program designed to enhance and strengthen your leadership capabilities in the UC Core Competencies and ensure you have the skills, knowledge and resources to effectively lead, engage, and develop your team. The program consists of completing three modules focused around the UC Core Competencies of people management, employee engagement and change management. MDP consists of four modules of content: Manager Redefined, The Engagement Equation, Exercising Influence, and Change Management.


    Cost: $84 via recharge.

  • Emotional Intelligence 2 of 5: Self-Awareness

  • Friday, April 26, 2019; 2:30PM - 4:30PM; 100 Enterprise Way, Scotts Valley, Room 1101 - Click to Register!

    We know we have emotions, but we sometimes aren’t aware of them until it is too late. This class explores the first facet of Daniel Goleman’s 4 categories of Emotional Intelligence: Self-Awareness. Viktor Frankl posits that between stimulus and response is a space, and in this space is the power to monitor and make an appropriate response.


  • Approaches to Customer Service

  • Monday, April 29, 2019; 1PM - 4PM; 100 Enterprise Way, Scotts Valley, Room 1101 - Click to Register!
    Monday, May 6, 2019; 1PM - 4PM; 100 Enterprise Way, Scotts Valley, Room 1101- Click to Register!

    While many organizations intend to deliver an incredible customer experience, some are better at delivering than others. This course will cover the critical elements of customer service that, when practiced, leaves customers feeling good about the conversations and assistance provided. Participants will learn specific techniques to apply in their roles.


  • Management Development Program 3 of 4: Exercising Influence

  • Wednesday, May 1, 2019; 9AM - 4PM; Kerr Hall, Room 60/62 - Click to Register!

    The Management Development Program is a dynamic systemwide training program designed to enhance and strengthen your leadership capabilities in the UC Core Competencies and ensure you have the skills, knowledge and resources to effectively lead, engage, and develop your team. The program consists of completing three modules focused around the UC Core Competencies of people management, employee engagement and change management.


    Cost: $84 via recharge.


  • Becoming a Better Learner

  • Thursday, May 2, 2019; 9AM - 11AM; Kerr Hall, Room 60/62 - Click to Register!

    Lifelong learning means taking the time to explore the things that interest you and establishing a growth mindset. We will explore what a mindset for learning looks like and how to adopt one. This course prepares participants to become actively engaged in conversations at work, at home and in social settings.


  • Emotional Intelligence 3 of 5: Self-Management

  • Friday, May 3, 2019; 2:30PM - 4:30PM; 100 Enterprise Way, Scotts Valley, Room 1101 - Click to Register!

    Managing emotions includes staying open to feelings and responses, learning from them, and using the information to modify reactions, make decisions and choose appropriate behaviors. This 90-minute class explores how we process emotions, how we can cope with negative emotions, learning to attune ourselves to positive emotions, and how we can transform unhelpful emotions into more positive actions. You will learn a quick technique called emotional CPR to help you thrive in the workplace. There will be 30 minutes at the end of class for questions and discussion.


  • Management Development Program 4 of 4: Change Management

  • Wednesday, May 8, 2019; 9AM - 4PM; Kerr Hall, Room 60/62 - Click to Register!

    The Management Development Program is a dynamic systemwide training program designed to enhance and strengthen your leadership capabilities in the UC Core Competencies and ensure you have the skills, knowledge and resources to effectively lead, engage, and develop your team. The program consists of completing three modules focused around the UC Core Competencies of people management, employee engagement and change management.


    Cost: $84 via recharge.


  • Professional Writing Skills

  • Thursday, May 9, 2019; 9AM - 11AM; Kerr Hall, Room 8 - Click to Register!
    Friday, July 12, 2019; 1:30PM - 4:30PM; Kerr Hall, Room 8 - Click to Register!

    Writing is an integral part of most of our jobs here at the University. This workshop will be devoted to writing letters of recommendation, of persuasion, of refusal, or of action, that reflect current word usage and up-to-date formats. You can also learn some basics about writing business cases, proposals, and reports.


  • Emotional Intelligence 4 of 5: Social Awareness

  • Friday, May 10, 2019; 2:30PM - 4:30PM; 100 Enterprise Way, Scotts Valley, Room 1101 - Click to Register!

    This class explores the third part of Daniel Goleman’s 4 Principles of Emotional Intelligence: Social-Awareness. We know we have emotions and we recognize and try to monitor them. This class deals with understanding of what is going on with other’s behaviors, thoughts, emotions and perceptions. Empathy is the ability to stand in another's shoes, to be able to nurture and grow positive relationships. This class looks at competencies of social awareness, how to monitor what is going on with others, the recognition that emotions are contagious, the ability to identify verbal and non-verbal triggers, and how we can listen more deeply. There will be 30 minutes at the end of class for questions and discussion.


  • Facilitation Boot Camp: Tools for Innovation and Inclusion (Part 2)

  • Monday May 13, 2019; 1PM - 4PM; 100 Enterprise Way, Scotts Valley; Room 1101; Click to Register! Tuesday, June 11, 2019; 1PM - 4PM; Kerr Hall; Room 212; Click to Register!

    ‘Facilitation Boot Camp’ is a unique two class series taught by Marie Logan in coordination with Learning & Development and based on the Liberating Structures methodology. In ‘Part 2: Practical Applications of Liberating Structures’ you'll learn to identify opportunities for creating more engaging meetings and group work through the use of Liberating Structures. Participants in your group activities will feel energized by these techniques instead of bored by conventional methods of working together. There will also be a discussion centered on best practices for remote meetings.

    Liberating Structures is a self-organizing methodology including 35+ ways of changing how results are generated. Come ready to participate! (Note: Part 2 includes a brief introduction to Liberating Structures, so you may attend even if you didn't attend part 1.)


  • Navigating Your Network

  • This class is taught by Debbie Melnikoff, Third Wave Career Coaching.

    Tuesday, May 14, 2019; 9AM - 11AM; Kerr Hall, Room 60/62 - Click to register!
    Thursday, June 6, 2019; 1PM - 3PM; 100 Enterprise Way, Scotts Valley, Room 1101 - Click to Register

    This is the third of three career development workshops offered by Learning & Development. The workshop series is designed around the new 'My UC Career' online career development tool. It is recommended, though not required, that participants attend these workshops in sequence. Participants may also prepare on their own by completing the ‘Tell Your Story’ and ‘Navigating Your Network’ module in the My UC Career portal.


  • Addressing Bullying & Abusive Conduct (For Managers)

  • This class is taught by Nancy Heischman, Director of Conflict Resolution Services.

    Wednesday, May 15, 2019; 2PM - 4:30PM; Kerr Hall 212 - Click to Register!

    In a 2016 statement, University of California President Janet Napolitano wrote, “The University does not tolerate abusive conduct or bullying. Regardless of circumstances or setting, staff at all levels found to be engaging in abusive conduct should be held accountable.”

    As a manager, one of your responsibilities is to protect staff members from abusive conduct in the workplace. In this workshop, we will review the basics of preventing and managing bullying at UC Santa Cruz.


  • Emotional Intelligence 5 of 5: Relationship Management

  • Friday, May 17, 2019; 2:30PM - 4:30PM; 100 Enterprise Way, Scotts Valley; Room 1101 - Click to Register!

    The last of the series of classes on Emotional Intelligence explores Daniel Goleman’s 4th Principle: Relationship Management. This 90-minute class delves into the skills of understanding emotions, thoughts and behaviors of others that lead to effective interpersonal communication for everyone involved. Building these skills leads to influencing others, handling conflict effectively, and becoming a leader that embraces the Principles of Community here at UC Santa Cruz. The class explores the competencies and benefits of relationship management such as building connection, relating authentically, and creating a positive work environment. There will be 30 minutes at the end of class for questions and discussion.


  • What is Your Conflict Management Style?

  • This class is taught by Nancy Heischman, Director of Conflict Resolution Services.

    Tuesday, May 21, 2019; 2PM - 4:30PM; 100 Enterprise Way, Scotts Valley, Room 1101 - Click to Register!

    Ideally, when faced with conflict, we are all able to adapt our response to fit the circumstances. In reality, many of us have a habitual, “one size fits all” response, based on personal history and temperament. Using the Thomas-Kilmann Conflict Mode Instrument, this workshop will help participants identify their own conflict management preferences relative to five universal styles. We will also explore the stages of conflict (including recognizing early signs), and appropriate and inappropriate applications of each conflict management style.


  • Spreadsheets 101

  • Friday, May 24, 2019; 9:00AM - 11:00AM; Kerr Hall, Room 8 - Click to Register!

    Spreadsheets are one of the most widely used and effective tools for tracking and reporting information. This course is intended to help computer users get up to speed with Excel and Google Sheets. We will cover different features of the interface, show users how to print, cover some simple scenarios, and cover the basics of formatting.


  • Managing My UC Santa Cruz Career Workshop

  • This class is taught by Debbie Melnikoff, Third Wave Career Coaching.

    Tuesday, May 28, 2019; 10AM -11AM Kerr Hall 60/62 - Click Here to Register!

    This is the first of three career development workshops offered by Learning & Development. The goal of this session is to introduce employees to the ‘My UC Career Portal’ (a free online career development tool, available to all UC employees) and the benefits of working with a career coach.


  • Communication Strategies

  • Thursday, June 20, 2019; 9AM - 11AM; Kerr Hall, Room 60/62 - Click to Register!

    The purpose of this workshop is to help participants understand the impact that their communication skills have on other people. Participants will explore common communication issues and develop skills to become more effective communicators in the workplace.


  • Problem Solving & Decision Making

  • Thursday, June 27, 2019; 9AM - 12PM; Kerr Hall, Room 60/62 - Click to Register!

    This course will explore key concepts in problem solving and decision making. Including how to analyze information to clearly describe problems, identify appropriate solutions and put things together in a way that works.


  • Effective Strategic Planning

  • Thursday, July 11, 2019; 9AM - 12PM; Kerr Hall, Room 60/62 - Click to Register!

    Strategic plans naturally become harbingers of change. In this course, participants will explore the concept of strategic planning, be introduced to the pyramid strategic plan structure and learn how to use a SWOT analysis. The goal of this course is for participants to identify where they currently are and what they need to do to get where they want to go.


  • Project Management Fundamentals

  • Thursday, July 18, 2019; 9AM - 12PM; Kerr Hall, Room 60/62 - Click to Register!

    Whether Project Management is in your job description or not, you are often expected to take on extra assignments, and to get that additional job done well, done under budget, and done on time. This course will familiarize participants with the most common terms and practices when working on projects.


  • Keys to Collaboration

  • Thursday, July 25, 2019; 9AM - 12PM; Kerr Hall, Room 60/62 - Click to Register!

    Collaboration is increasingly important as we evolve into connected global citizens. In this session, you will understand what collaboration means, common obstacles and the qualities effective collaborators possess.