Course Catalogue

Course Listings & Registration

To see and register for current offerings, please visit the Upcoming Classes page.

Course enrollments are handled by the UC Learning Center, please have your CruzID and Gold password to log in. For fee-based courses, you will need to provide a Fund, Organization, and Account information. Workshops are for UCSC employees only. These abbreviated listings are intended as a quick reference, click on the course names for full descriptions.

  • To enroll in Training & Development Courses: Click the course title and registration button to see upcoming classes. Before signing up for a course: Please obtain your supervisor's approval and review our Enrollment and Cancellation Policies
  • To *Express Interest*: Click the course title and registration button. If the next course hasn't been scheduled, you will see a "registration blocked" message. Select "Express Interest" to be notified when the next class is scheduled.
  • Instructor Led courses that do not have a date displayed are those regularly offered by Training & Development; dates are added as schedules are set. If you do not see a class that we should consider offering, give us a call or drop us a note.
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Course Programs

Benefits Orientation & Workshops
Career Development
Diversity & Inclusion
Interpersonal Workplace Skills
Job Skills
Leadership, Management & Supervisory Development
Performance Appraisal Training
UC Compliance & Policy
Work-life & Wellness

Benefits Orientation & Workshops

Career Development

  • Career Discovery Program  
    Six half-day workshops introduce staff to effective tools and techniques to explore professional needs, research career options, and develop strategies for successful career paths.

  • Individual Career Coaching Sessions  -  Free
    Career Status Staff, past probation, are eligible for three confidential career coaching sessions.

Diversity & Inclusion [Back to top]

  • Diversity & Inclusion Certificate Program
    The Office for Diversity, Equity, and Inclusion offers training to educate academic and staff employees about best practices aimed at creating an environment that values diversity and inclusion, is free from bias, and in which all employees are able to succeed.

Interpersonal Workplace Skills [Back to top]

  • Are You Being Bullied? 
    Recent California legislation (AB 2053) has described abusive conduct (or workplace bullying) as, “conduct of an employer or employee in the workplace, with malice, that a reasonable person would find hostile, offensive, and unrelated to an employer’s legitimate business interests.” This short workshop, intended for staff members who have concerns about bullying behavior, will explore what you can do to protect yourself and where you can find support.
  • Speaking up to Bias
    How do you respond when you hear a prejudicial statement in the workplace? Afterward, do you regret what you said, or the fact that you didn't say anything at all? This workshop will explore ways of speaking up against bias without shaming, blaming, or alienating the speaker. Please bring your own examples.

  • Managing Your Boss
    Is your boss brilliant and focus-challenged or a procrastinator who makes thoroughness impossible? his seminar will give participants tools to analyze their skills and work habits as well as their boss'. Participants will be able to create a game plan, including communication tools, to make work meaningful and productive.
  • Respectfully Requesting Change
    At some point, we all encounter behavior or communication patterns that interfere with our ability to do our best work, or be at our best in the workplace. In this workshop, we will review a simple template for respectfully requesting change, and practice applying it to common workplace situations - both lateral and hierarchical. Participants should not attend this workshop with their direct reports.

Job Skills [Back to Top]

  • Building Customer Satisfaction  -  Free 
    “Building customer satisfaction” can assist personnel who work with customers in any business format in dealing with the daily challenges and stresses they encounter on the job. This session will support staff in meeting customer needs and providing the excellent service they expect when they’re in the customer role.
  • Managing Difficult Customer Interactions  -  Free 
    Most of us, at some point, must respond to complaints, criticism, anger or demands regarding the product of our work. This workshop will focus on managing these challenging interactions in a way that satisfies the customer and keeps our self-esteem intact. Bring real examples of difficult customer interactions for use as case studies.
  • Meeting the Challenge of the Difficult Customer
    In today's service-oriented economy, providing excellent customer service is of paramount importance. This program focuses on how an employee should respond when a customer is unduly demanding, rude, abusive or potentially violent. This program provides tips on the communication skills employees need to diffuse these tense situations.
  • Writing for the Workplace  -  $33
    This workshop explains how business writers create successful materials and provides a process for planning and writing documents that get results. It includes tools and techniques from a variety of writing disciplines to help business writers create documents that are read and acted upon. You are invited to bring work documents in progress, along with your laptops.
  • Writing for Websites, Blogs and Social Media  -
    Effective web writing involves having the proper content, written in the right style, and formatted for effective scanning. This best practices workshop will discuss ways to achieve this balance and includes useful tips for creating web and social media content that deliver the results you need.
  • What's My Budget? 
    This class will cover a wide range of budget basics - everything from what is a FOAPAL, to reading reports and making resource projections. Attendees are invited to bring their budget challenges. Time will be provided for questions, advice, and help. Intended Audience: Anyone responsible for managing a budget, budget analysts and financial assistants, or staff who provide budgetary support.

  • The University's Budget  
    This session provides a general overview of the University’s Budget and includes information on the major funding streams, the purpose of the budget and the systems we use to track and manage the University’s resources. The class will provide insights into how the budget is developed, UC Office of the President funding formulas, the UCSC campus budget processes, and the assumptions that guide our planning.
  • Demystifying Financial Transactions  
    A follow-up to the “What’s My Budget?” class, this session will provide a more in-depth explanation of the Financial Transactions report. The class will review the flow of information between campus financial systems, and provide guidance on decoding expenses on the Financial Transactions Report. Bring questions specific to your own units’ financial transactions. Intended Audience: Anyone managing a budget, budget analysts and financial assistants, or staff who provide budgetary support.

  • Project Management for Non-Project Managers  -
    Busy managers, supervisors or administrative professionals are juggling deadlines, projects and multiple demands daily. This workshop teaches participants to use organizational tools to increase effectiveness and produce high quality results.

  • Google Drive and Team Drives - Free
    In this 90-minute class, you will learn how to use Google Drive including My Drive and Team Drives.Store and share files in the cloud with Google Drive! This is an entry level class that will cover the basics on how to use Google's My Drive and Team Drives including how to create and share documents. This class is hands-on learning, so you will log in to your UCSC Google account and work with the instructor on creating example documents.

Leadership, Management & Supervisory Development [Back to Top]

  • Performance Appraisal Training

    Staff Human Resources provides the following resources to support managers and supervisors in completing the appraisals: Standardized appraisal forms are provided at our Procedures page: Performance Appraisal Instructions for Supervisors. Your ELR Analyst can provide you with advice and assistance in writing performance appraisals and consultation in advance of the official appraisal meeting with employees. We expect managers and supervisors to consult with their ELR Analyst when writing a performance appraisal that is less than satisfactory or if performance issues exist. Free training will be offered in the following formats:

    • UC Conducting Performance Appraisals: eCourse  -  Free
      This course provides the fundamentals of performance management, including important tools and resources needed to support UC managers in their roles. Learners are encouraged to download the Participant Playbook found within the course and use it to help capture key concepts, complete exercises, and use as a reference back on the job.
    • Focus on Performance: Performance Appraisal Training
      This training introduces the new online performance appraisal form and rating scale. This one-hour training will help supervisors and managers learn how to use the upgraded tools. The basics of writing and delivering concise, effective appraisals will also be covered.
    • Focus on Performance: Goal-Setting & Feedback
      Goal-Setting and Feedback is essential to a high performing organization. Setting goals and clarifying expectations for staff connects the efforts of individuals with the priorities of the organization. Regular feedback keeps staff on track and engaged in achieving their goals and meeting expectations.
  • Addressing Bullying & Abusive Conduct for Managers
    In a 2016 statement, University of California President Janet Napolitano wrote, “The University does not tolerate abusive conduct or bullying. Regardless of circumstances or setting, staff at all levels found to be engaging in abusive conduct should be held accountable.” As a manager, one of your responsibilities is to protect staff members from abusive conduct in the workplace. In this short workshop, we will review the basics of preventing and managing bullying at UCSC.
  • Management Development Program: Manager Redefined  -  $84
    "Manager Redefined" is the first module of the Management Development Program. This module explores what is required of managers today and discusses four key areas of focus:
    • Role of the Manager
    • Building Authenticity and Trust
    • Executing Tasks Through Others
    • Developing and Engaging People
    It is recommended, but not necessary, to take all four classes in the series.
    MDP is designed for mid-level managers but is open to anyone who aspires to manage people.

  • Management Development Program: The Engagement Equation  -  $84
    Employee Engagement goes beyond pure motivation to complete a task or do a job. Organizations with high levels of employee engagement are more efficient, have higher productivity and perform better financially than those that don’t. This module discusses what engagement is and the manager’s role in enabling team engagement.

  • Management Development Program: Exercising Influence  -  $84
    More and more, managers find themselves having to affect an organizational outcome or motivate someone to take action without having direct authority over the situation or the person in question. This module focuses on influence, a key skill in today’s work environment.

  • Management Development Program: Change Management  -  $84
    This module focuses on change and the manager’s role in understanding, communicating and driving change.

  • Conflict Management for Supervisors
    At some point in your work as a supervisor, you will be asked to help resolve a conflict between two supervisees. When an employee comes to ask for your support, how do you respond? This workshop will prepare you to sidestep common mistakes and avoid getting in over your head. It offers practical strategies for intervening early, assessing the situation, and coaching employees to take constructive action. This session is intended for managers and supervisors. Participants should not attend this workshop with their direct reports.

UC Compliance & Policy [Back to Top]

  • Fair Hiring: Best Practices in Staff Recruiting  -  Free
    Attracting and hiring the most qualified candidates to fill staff positions are essential to achieving our mission at UC Santa Cruz. Fair Hiring: Best Practices in Staff Recruiting is one of several UC Santa Cruz mandatory trainings. In this training, you will learn campus best practices to ensure fairness and excellence in all stages of the recruitment process.
  • Greenwashing  -  Free
    Don't get taken in by deceptive marketing. Learn to buy green for UCSC.
  • Preventing Workplace Violence
    The intent of this handbook is to establish a Zero Tolerance Standard with respect to acts of intimidation, threats of violence, or acts of violence relating to the workplace (violence which stems from an employment relationship) at the University of California, Santa Cruz. It is intended as a guide for employees, supervisors, and managers and has been prepared to aid in the recognition and response to employee workplace violence. A safe and secure workplace is essential to carrying out the mission of the University; the campus and its employees are committed to working together to create and maintain a workplace that is as free as possible from forms of harassing and threatening behaviors.
  • Safety Training
    EH&S provides training to UCSC staff, faculty, and students in a variety of environmental, health, and safety topic areas. Some courses are held on a regular, rotating basis, and can be found on the schedule maintained as part of the BAS Events Manager online registration system. Some are seasonal, depending on specialized needs or are presented as part of an ongoing series.
  • UC Compliance Trainings
    The Regental Office of Ethics, Compliance and Audit Services (ECAS) has developed mandatory compliance training that reinforces the University of California Statement of Ethical Values and Standards of Ethical Conduct
  • UC Ready Training & Information Sessions
    Business Continuity Planning helps an organization respond to the impact of an emergency event or unplanned interruption to normal operations, and be able to continue to provide a minimum acceptable level of service during and in the immediate aftermath of such an event.

Work-life & Wellness [Back to Top]

  • UC Cyber Security Awareness Training - Free
    Each member of the University community has a responsibility to safeguard the information assets entrusted to us. This training program will better prepare all of us to fulfill this responsibility and to strengthen our defenses against future attacks. This course will take approximately 50 minutes to complete.
  • Be Positive  -  Free
    Although not everyone believes in the idea of being positive, it’s a field that’s been around for centuries throughout the world. Today scientists understand why attitudinal approach — positive versus negative — dramatically impacts us and our relationships with others. In this class we’ll discuss our ability to benefit from being positive by making changes in our thought process and perspective.
  • The Power of Mindfulness  -  Free
    2/20/18, 12:00-1:00pm - SVC, 100 Enterprise Way, Training Rm E1101
    Do you show up at work fully engaged and available, focused, at ease, listening more than talking, confident in being who you are, and open and flexible to whatever arises? In this 1-hour session we will explore how paying attention to your internal experience is a path toward enhancing your personal effectiveness and enjoyment of life.
  • Mindfulness Meditation  -  See locations below  -  Free
    Meditation sessions are offered three days a week in locations spread across campus. The sessions are free and open to faculty, staff, and students. No prior meditation experience is needed. The exercises are non-denominational and secular. No registration required. Each session will include about five minutes of introduction, 15–20 minutes of silent sitting or sitting and movement, and conclude with five minutes of questions and answers.

Mondays - 12:15 - 12:45 in Humanities 2, Room 359 with Christine Voenell and Kathy Schmidt
Tuesdays - 12:15pm to 12:45pm in McHenry Library FITC Room 1336 with Scott Campbell
Wednesdays - 12:15 to 12:45pm at Scotts Valley Center, Room 1106 with Nathan McCall
Thursdays - 12:15pm to 12:45pm in McHenry Library FITC Room 1336 with Scott Campbell

Visit the Meditation Web Site

Benefits of Mindfulness from The Greater Good Science Center
For more information, email Dana Takagi at

  • Emotional Intelligence Series, Part 1 of 5 - Introduction  -  Free
    This 2-hour introductory class is the first in a series of 5 classes designed to present the concepts of emotional intelligence as explained by Daniel Goleman, psychologist, researcher and author. This class will introduce the concept of emotional intelligence, explore how the brain works in relation to emotions, consider how negative emotions hijack rational thought, look at the low road and high road pathways of the brain in relation to thought and emotion, and we'll learn that self-coaching could be an effective way to create new brain pathways.
    This class kicks-off the remaining four classes that will approach the Goleman model of emotional intelligence:
    It is recommended, but not necessary, to take all five classes in the series.
  • Emotional Intelligence Series, Part 2 of 5 - Self-Awareness  -  Free
    We know we have emotions, but we sometimes aren’t aware of them until it is too late. This 90-minute class explores the first facet of Daniel Goleman’s 4 categories of Emotional Intelligence: Self-Awareness. Viktor Frankl posits that between stimulus and response is a space, and in this space is the power to monitor and make an appropriate response. This class discusses how we can become more conscious of our response mechanisms. The brain is capable of rewiring itself throughout our lives, and this class will offer what are called low-road and high-road techniques of building our neural circuitry that will serve to help us thrive in the workplace.
  • Emotional Intelligence Series, Part 3 of 5 - Self-Management  -  Free
    Managing emotions includes staying open to feelings and responses, learning from them, and using the information to modify reactions, make decisions and choose appropriate behaviors. This 90-minute class explores how we process emotions, how we can cope with negative emotions, learning to attune ourselves to positive emotions, and how we can transform unhelpful emotions into more positive actions. You will learn a quick technique called emotional CPR to help you thrive in the workplace.
  • Emotional Intelligence Series, Part 4 of 5 - Social-Awareness  -  Free
    This class explores the third part of Daniel Goleman’s 4 Principles of Emotional Intelligence: Social-Awareness. We know we have emotions and we recognize and try to monitor them. This class deals with an understanding of what is going on with other’s behaviors, thoughts, emotions and perceptions. Empathy is the ability to stand in another’s shoes, to be able to nurture and grow positive relationships. This class looks at competencies of social awareness, how to monitor what is going on with others, the recognition that emotions are contagious, the ability to identify verbal and nonverbal triggers, and how we can listen more deeply.
  • Emotional Intelligence Series, Part 5 of 5 - Relationship Management  -  Free
    The last of the series of classes on Emotional Intelligence explores Daniel Goleman's 4th Principle: Relationship Management. This 90-minute class delves into the skills of understanding emotions, thoughts and behaviors of others that lead to effective interpersonal communication for everyone involved. Building these skills leads to influencing others, handling conflict effectively, and becoming a leader that embraces the Principles of Community here at UCSC. The class explores the competencies and benefits of relationship management such as building connection, relating authentically, and creating a positive work environment.
  • Faculty & Staff Wellness Program
    Cruz your way to wellness! Faculty and staff can participate in a wide range of health and wellness programs designed to help you be healthy and stay motivated.
    We strive to help you attain optimal well-being through fitness outreach, programming, classes, and education
  • UC Living Well
    Welcome to UC Living Well a holistic portal providing faculty, staff and retirees with physical, emotional, and financial resources to promote a healthy culture at the University of California.

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