Performance Management

Discuss probationary period (if applicable)
Review position description with the employee to ensure clear understanding of job duties and responsibilities
Performance expectations and feedback
- Who are your customers/clients? Discuss expectations for service levels and providing customer service
- Establish performance expectations and means of assessment: these should be measurable, understandable, verifiable, equitable, and achievable
- Establish goals: monitor progress and provide ongoing feedback
Review when and how to check-in and ask for help regarding assignments
- Emphasize the importance of ongoing, open communication
Provide written feedback to the employee at the midpoint of the probationary period (if applicable)
Introduce performance appraisal process and schedule
Provide initial assignments that will allow your new employee to demonstrate their prior knowledge, competencies or ability to learn quickly