Values and delivers high quality, professional, responsive and innovative service to all customers. Establishes and maintains positive, long-term working relationships.

Individual Contributor

Core Behavioral Anchors

Seeks and uses feedback from a variety of sources to improve service quality - Meets and often exceeds expectations; ensures that stakeholder needs are fulfilled; honors commitments and keeps promises - Adapts service delivery to meet the needs of diverse client base

• Giving and Receiving Feedback
• How to Give and Receive Useful Feedback Every Month
• Delivering Employee Feedback
• Customer Service: Managing Customer Feedback
• Project Management Foundations: Quality
• Complete Collection on LinkedIn Learning

Managers

Management Behavioral Anchors

Holds self and team members accountable for high quality work and stakeholder relationships - Provides team members with clear direction and support in meeting their service-delivery objectives - Ensures that service delivery roles, responsibilities and reporting lines are clearly defined, understood and accepted

• Building Accountability into Your Culture
• Executive Leadership
• Quality Standards in Customer Service
• Consulting Foundations: Client Management and Relationships
• Leading through Relationships
• Complete Collection on LinkedIn Learning